Hospitality Design - June 2020 - 35

z

Allison Reid

Chief Development Officer, Kimpton Hotels & Restaurants
On strategic thinking

As we assess our new landscape, we are evolving programs and amenities to support physical
distancing and public health best practices. It's vital that the hospitality industry continues to
provide people-first service and experiences. We are also keeping the door open with our guests
and listening to their feedback to minimize any blindspots in this new environment. Together, we
can continue to work toward a new way to travel comfortably, safely, and thoughtfully.

On responding to customer needs

Operators are figuring out how to clean rooms and public spaces effectively and efficiently while
controlling costs. For example, we may pull [out the minibar] temporarily and have the items
available at the front desk to minimize surface contact between guests. If the guest is looking
for wellness options, they can use our complimentary yoga mats and bikes that are disinfected
between guests. Our TVs have on-demand yoga and Pilates demos as well.

On pivoting F&B concepts

Over the last few months, we've been sharing virtual social hours on Instagram. Every week, our
bar team shares tips and tricks on a fun cocktail or spirit. We're also thinking through how best
to package and deliver our F&B without sacrificing quality and maintaining the design-forward
ethos of our brand. Like anything else in our business, we have to find the need that the customer
has and then figure out a way to solve it profitably and creatively.

Helen Jorgensen

Vice President of Design and Procurement, Host Hotels & Resorts
On recovery

While we did have reductions in the portion of our 2020 CapEx budget that wasn't already spent or
committed, we're still reinvesting in our portfolio this year. We expect renovations to position us to
achieve meaningful RevPAR gains through the next cycle, particularly since many hotel owners
have been compelled to cut back on renovations at this time. Construction bids are coming in below
budget and market pricing is expected to keep declining, so we are continuing on with our brand
improvements.

On sustainability

When people see how the earth has somehow cleansed itself [through this pandemic], I hope
sustainability and wellness become a strong force, and not just in materiality but having hotels
[reduce their] carbon footprints. I hope we can continue to make hotels a unique respite not just
personally, but also for society.

On lessons learned

Work with your partners, your brand, and your suppliers to get ahead of the situation. Don't let the
situation dictate what you have to do. Try to help manage it or guide it to where it needs to go. That
way you avoid some surprises.

hospitalitydesign.com June 2020

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http://www.hospitalitydesign.com

Hospitality Design - June 2020

Table of Contents for the Digital Edition of Hospitality Design - June 2020

Hospitality Design - June 2020
contents
from the editor
behind the design
sketchbook
business sense: state of the industry
interview: chip conley
interview: owners’ roundtable
interview: hoteliers
brand identity: rosewood hotels & resorts
places: nashville
places: malaysia
profile: andrew zuckerman
from spain
furniture
fabrics
made in america
surfaces
hotel hot list
aman new york
nomad london
the londoner
surety hotel
one&only portonovi
pendry west hollywood
virgin las vegas
the rockaway hotel
luxury spinoffs
projects
hualuxe xi’an hi-tech zone
casa cook el gouna
nômade tulum
meehotel
ad index
back space: richard and sara combs
Hospitality Design - June 2020 - Intro
Hospitality Design - June 2020 - Hospitality Design - June 2020
Hospitality Design - June 2020 - Cover2
Hospitality Design - June 2020 - 1
Hospitality Design - June 2020 - 2
Hospitality Design - June 2020 - 3
Hospitality Design - June 2020 - 4
Hospitality Design - June 2020 - contents
Hospitality Design - June 2020 - 6
Hospitality Design - June 2020 - 7
Hospitality Design - June 2020 - from the editor
Hospitality Design - June 2020 - 9
Hospitality Design - June 2020 - 10
Hospitality Design - June 2020 - 11
Hospitality Design - June 2020 - behind the design
Hospitality Design - June 2020 - 13
Hospitality Design - June 2020 - 14
Hospitality Design - June 2020 - 15
Hospitality Design - June 2020 - 16
Hospitality Design - June 2020 - sketchbook
Hospitality Design - June 2020 - 18
Hospitality Design - June 2020 - 19
Hospitality Design - June 2020 - 20
Hospitality Design - June 2020 - 21
Hospitality Design - June 2020 - business sense: state of the industry
Hospitality Design - June 2020 - 23
Hospitality Design - June 2020 - 24
Hospitality Design - June 2020 - 25
Hospitality Design - June 2020 - 26
Hospitality Design - June 2020 - 27
Hospitality Design - June 2020 - 28
Hospitality Design - June 2020 - 29
Hospitality Design - June 2020 - 30
Hospitality Design - June 2020 - 31
Hospitality Design - June 2020 - interview: chip conley
Hospitality Design - June 2020 - 33
Hospitality Design - June 2020 - interview: owners’ roundtable
Hospitality Design - June 2020 - 35
Hospitality Design - June 2020 - 36
Hospitality Design - June 2020 - 37
Hospitality Design - June 2020 - 38
Hospitality Design - June 2020 - interview: hoteliers
Hospitality Design - June 2020 - 40
Hospitality Design - June 2020 - 41
Hospitality Design - June 2020 - 42
Hospitality Design - June 2020 - 43
Hospitality Design - June 2020 - 44
Hospitality Design - June 2020 - 45
Hospitality Design - June 2020 - brand identity: rosewood hotels & resorts
Hospitality Design - June 2020 - 47
Hospitality Design - June 2020 - 48
Hospitality Design - June 2020 - 49
Hospitality Design - June 2020 - 50
Hospitality Design - June 2020 - places: nashville
Hospitality Design - June 2020 - 52
Hospitality Design - June 2020 - 53
Hospitality Design - June 2020 - places: malaysia
Hospitality Design - June 2020 - 55
Hospitality Design - June 2020 - 56
Hospitality Design - June 2020 - 57
Hospitality Design - June 2020 - 58
Hospitality Design - June 2020 - profile: andrew zuckerman
Hospitality Design - June 2020 - from spain
Hospitality Design - June 2020 - 61
Hospitality Design - June 2020 - 62
Hospitality Design - June 2020 - furniture
Hospitality Design - June 2020 - 64
Hospitality Design - June 2020 - 65
Hospitality Design - June 2020 - 66
Hospitality Design - June 2020 - 67
Hospitality Design - June 2020 - 68
Hospitality Design - June 2020 - 69
Hospitality Design - June 2020 - 70
Hospitality Design - June 2020 - fabrics
Hospitality Design - June 2020 - 72
Hospitality Design - June 2020 - 73
Hospitality Design - June 2020 - 74
Hospitality Design - June 2020 - made in america
Hospitality Design - June 2020 - 76
Hospitality Design - June 2020 - 77
Hospitality Design - June 2020 - 78
Hospitality Design - June 2020 - surfaces
Hospitality Design - June 2020 - 80
Hospitality Design - June 2020 - 81
Hospitality Design - June 2020 - 82
Hospitality Design - June 2020 - hotel hot list
Hospitality Design - June 2020 - aman new york
Hospitality Design - June 2020 - nomad london
Hospitality Design - June 2020 - the londoner
Hospitality Design - June 2020 - 87
Hospitality Design - June 2020 - surety hotel
Hospitality Design - June 2020 - one&only portonovi
Hospitality Design - June 2020 - pendry west hollywood
Hospitality Design - June 2020 - virgin las vegas
Hospitality Design - June 2020 - the rockaway hotel
Hospitality Design - June 2020 - luxury spinoffs
Hospitality Design - June 2020 - 94
Hospitality Design - June 2020 - 95
Hospitality Design - June 2020 - 96
Hospitality Design - June 2020 - projects
Hospitality Design - June 2020 - hualuxe xi’an hi-tech zone
Hospitality Design - June 2020 - 99
Hospitality Design - June 2020 - 100
Hospitality Design - June 2020 - 101
Hospitality Design - June 2020 - 102
Hospitality Design - June 2020 - 103
Hospitality Design - June 2020 - casa cook el gouna
Hospitality Design - June 2020 - 105
Hospitality Design - June 2020 - 106
Hospitality Design - June 2020 - 107
Hospitality Design - June 2020 - nômade tulum
Hospitality Design - June 2020 - 109
Hospitality Design - June 2020 - 110
Hospitality Design - June 2020 - 111
Hospitality Design - June 2020 - 112
Hospitality Design - June 2020 - 113
Hospitality Design - June 2020 - meehotel
Hospitality Design - June 2020 - 115
Hospitality Design - June 2020 - 116
Hospitality Design - June 2020 - 117
Hospitality Design - June 2020 - ad index
Hospitality Design - June 2020 - 119
Hospitality Design - June 2020 - back space: richard and sara combs
Hospitality Design - June 2020 - Cover3
Hospitality Design - June 2020 - Cover4
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