Healthcare Design - September 2013 - 30

What healthcare consumers want
from ambulatory care
Barbara Huelat, principal, Huelat Parimucha:
Healing Design, shares these tricks of the
trade in planning and designing ambulatory
settings.
Location: Easy to find, close, easy to park
Respect of time: Get in and out, with minimal waiting
One-stop shopping: Blood work, labs,
X-rays, diagnostics, and office visits-all in
one place
Privacy and dignity: Private consultation
and check-in
Comfortable: Plenty of space for family,
children.
30

www.healthcaredesignmagazine.com 09.13

configuring them for the future, but they also have
to work for today."
Come together
Designing flexible spaces that accommodate new
technology and care teams means fewer walls
and more shared spaces-a trend that started in
corporate offices more than a decade ago. Wireless
technologies enable doctors and nurses to work
with patients in various settings, communicating
through email, videoconferencing, streaming media,
and remote monitoring and robotics. Edwards believes that in the future, most routine office visits will
be e-visits. "Today, we're building exam rooms, but
tomorrow we'll need more group spaces," he says.
And, if patients do come into the clinic, they'll
most likely check in and register electronically,
eliminating the need for spaces to support those
activities. But Edwards acknowledges that not all
patients will be receptive to less person-to-person
contact. "As we think of our facilities, we have to
design for any and every way that people want to
interact with us," he says.
For the Mayo Clinic in Rochester, Minn., the
ambulatory care center of the future may not even
be a clinic facility. "We learned that for most clinic
visits, patients weren't coming to see the doctor or
nurse practitioner," says Douglas L. Wood, medical

The high-tech design of
the Valley Health Center
Milpitas reinforces the brand
by mirroring the advanced
medicine being practiced at
the facility and using some
of the same materiality and
building concepts it developed
for other clinics in the Santa
Clara Valley Hospital and
Health System.

PHOTO COURTESY OF STANTEC ARCHITECTURE AND CESAR RUBIO

"The biggest challenge is that we're creating
this more distributed model of healthcare with
ambulatory facilities in today's healthcare world,
knowing that world is going to be very different
five to seven years from now," says Kip Edwards,
vice president, development and construction for
Banner Health (Phoenix), which is opening new
clinics at a rate of four to six per year across seven
states. "We're putting these facilities out there and



http://www.healthcaredesignmagazine.com

Healthcare Design - September 2013

Table of Contents for the Digital Edition of Healthcare Design - September 2013

Contents
Healthcare Design - September 2013 - Cover1
Healthcare Design - September 2013 - Cover2
Healthcare Design - September 2013 - 1
Healthcare Design - September 2013 - 2
Healthcare Design - September 2013 - 3
Healthcare Design - September 2013 - Contents
Healthcare Design - September 2013 - 5
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Healthcare Design - September 2013 - Cover4
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