comprised of hospital staff, board all headwalls and support spaces were members, and the hospital's CEO. laid out in the same manner so staff Participants were tasked with map- could flex between departments. ping current operations with the goal The interior is designed to be of improving future operations and patient friendly, warm, and provide enhancing patient-centered care. clear wayfinding. All patient care is Tools including full-scale mock-ups intentionally located on one level so and tabletop scale model exercises that visitor and patient circulation were used to make changes to loca- is easy to navigate from the central tion of service lines and room layout. lobby entry. Staff and service entries Floor plans were altered in real time and interdepartmental circulation so the entire group could visualize the are distinctly separated from patient impacts of modifications. and public flow. The palette features Lean planning reduced square a neutral base of simple and durable footage while improving the staff 's finishes, referencing the Pendleton working environment by implement- landscape, and subtle variations to ing standardization in every depart- reflect the nuances of harvest and the ment across the hospital. As a critical growing season are added through access hospital, it was important that paint and fabric choices. Supplement to Healthcare Designt 139