Healthcare Design - December 2015 - 61


AMBULATORY
WOMEN'S HEALTH
CARE - REMODEL/RENOVATION

Design team: AECOM (architecture, planning, interior design, and design development engineering); Meyer
Borgman Johnson (structural engineer); General Office Products and Intereum (furniture); Lisa Brown (art consultant); RJM Construction (general contractor); Metropolitan Mechanical Corp. (design-build mechanical); Hunt
Electric (design-build electrical)
Additional amenities that support
family members and guests include a
family lounge, a café with refreshments,
and a concierge station to assist with
patients' and guests' requests.
During the five phases of construction, Park Nicollet used innovative and
proactive approaches to optimize the
patient experience. Throughout construction patients were given a welcome
kit that explained the renovation project
and offered natural solutions to help
them stay comfortable despite the noise,
including aromatherapy patches and
vouchers for complimentary care therapies. Patient experience scores remained
high throughout the project and have
continued to grow since its completion.
Since opening the new Family Birth
Center, patient feedback and business
metrics support Park Nicollet's vision

of the renovation project: to create a
comfortable birth center that reflects
what matters most to today's moms and
families.

*
*

Project highlights:

* Optimized first impression:
welcome lounge and
multifunctional presentation space
with refreshments
* Serpentine entry experience with
soothing nature art and a concierge
station
* Spa-like design: uncluttered,
modern environment with
carefully integrated technology and
comforting amenities
* Supportive family spaces: lounge
with fireplace, café
* Comfortable, private triage rooms
* Spacious LDR suites with water

*

*
*

*

birth and hydrotherapy options
(including walk-in rain showers)
Antepartum rooms with LDR
capability for flexibility
Former LDRs refreshed for familyfriendly postpartum suites
Privacy enhanced through
decentralized charting stations and
family sitting areas
Private special care nursery rooms
with comfortable family zone
Design solutions that creatively
navigate challenging existing
conditions: scope spans three
buildings of different eras (1950s,
'70s, and '90s) with tight floor-tofloor heights and varying window
and column locations
"Ribbons of light" create soft,
indirect illumination despite
minimal ceiling clearances.

BEFORE
Jury comments:
* The serpentine corridor that
bisects the birth center is a
very nice feature and creates
a lot of interest.
* They succeeded in creating
a spa-like environment that
was visually clean but not
institutional.
* Concierge, café, and lounge
areas will be excellent for
improving the experience of
the visiting families.
* Great job using patient
feedback to optimize the
patient experience.

Healthcare Design * special supplement

61



Table of Contents for the Digital Edition of Healthcare Design - December 2015

Healthcare Design - December 2015
Contents
HCDmagazine.com
Editorial
Show Talk
Monitor
The Center
The Inside Story
Hitting the Mark
View From the Top
Echoing the Landscape
Master Class
Research
Special Supplement: 2015 Remodel/Renovation Competition
Remodel/renovation Competition
Special Advertising Section: Remodel/Renovation Directory
Special Supplement: 2015 Product Innovation Awards
Product Innovation Awards
Special Advertising Section: Product Innovation Gallery
First Look
Healthcare Design - December 2015 - Healthcare Design - December 2015
Healthcare Design - December 2015 - Cover2
Healthcare Design - December 2015 - 1
Healthcare Design - December 2015 - Contents
Healthcare Design - December 2015 - 3
Healthcare Design - December 2015 - HCDmagazine.com
Healthcare Design - December 2015 - 5
Healthcare Design - December 2015 - Editorial
Healthcare Design - December 2015 - 7
Healthcare Design - December 2015 - Show Talk
Healthcare Design - December 2015 - 9
Healthcare Design - December 2015 - Monitor
Healthcare Design - December 2015 - 11
Healthcare Design - December 2015 - 12
Healthcare Design - December 2015 - 13
Healthcare Design - December 2015 - 14
Healthcare Design - December 2015 - 15
Healthcare Design - December 2015 - The Center
Healthcare Design - December 2015 - 17
Healthcare Design - December 2015 - The Inside Story
Healthcare Design - December 2015 - 19
Healthcare Design - December 2015 - 20
Healthcare Design - December 2015 - 21
Healthcare Design - December 2015 - 22
Healthcare Design - December 2015 - 23
Healthcare Design - December 2015 - 24
Healthcare Design - December 2015 - 25
Healthcare Design - December 2015 - Hitting the Mark
Healthcare Design - December 2015 - 27
Healthcare Design - December 2015 - 28
Healthcare Design - December 2015 - 29
Healthcare Design - December 2015 - 30
Healthcare Design - December 2015 - 31
Healthcare Design - December 2015 - View From the Top
Healthcare Design - December 2015 - 33
Healthcare Design - December 2015 - 34
Healthcare Design - December 2015 - 35
Healthcare Design - December 2015 - 36
Healthcare Design - December 2015 - 37
Healthcare Design - December 2015 - Echoing the Landscape
Healthcare Design - December 2015 - 39
Healthcare Design - December 2015 - 40
Healthcare Design - December 2015 - 41
Healthcare Design - December 2015 - 42
Healthcare Design - December 2015 - 43
Healthcare Design - December 2015 - Master Class
Healthcare Design - December 2015 - 45
Healthcare Design - December 2015 - 46
Healthcare Design - December 2015 - 47
Healthcare Design - December 2015 - 48
Healthcare Design - December 2015 - 49
Healthcare Design - December 2015 - Research
Healthcare Design - December 2015 - 51
Healthcare Design - December 2015 - 52
Healthcare Design - December 2015 - Special Supplement: 2015 Remodel/Renovation Competition
Healthcare Design - December 2015 - Remodel/renovation Competition
Healthcare Design - December 2015 - 55
Healthcare Design - December 2015 - 56
Healthcare Design - December 2015 - 57
Healthcare Design - December 2015 - 58
Healthcare Design - December 2015 - 59
Healthcare Design - December 2015 - 60
Healthcare Design - December 2015 - 61
Healthcare Design - December 2015 - 62
Healthcare Design - December 2015 - 63
Healthcare Design - December 2015 - Special Advertising Section: Remodel/Renovation Directory
Healthcare Design - December 2015 - 65
Healthcare Design - December 2015 - 66
Healthcare Design - December 2015 - 67
Healthcare Design - December 2015 - 68
Healthcare Design - December 2015 - 69
Healthcare Design - December 2015 - 70
Healthcare Design - December 2015 - 71
Healthcare Design - December 2015 - 72
Healthcare Design - December 2015 - 73
Healthcare Design - December 2015 - 74
Healthcare Design - December 2015 - Special Supplement: 2015 Product Innovation Awards
Healthcare Design - December 2015 - Product Innovation Awards
Healthcare Design - December 2015 - 77
Healthcare Design - December 2015 - 78
Healthcare Design - December 2015 - Special Advertising Section: Product Innovation Gallery
Healthcare Design - December 2015 - 80
Healthcare Design - December 2015 - 81
Healthcare Design - December 2015 - 82
Healthcare Design - December 2015 - 83
Healthcare Design - December 2015 - 84
Healthcare Design - December 2015 - 85
Healthcare Design - December 2015 - 86
Healthcare Design - December 2015 - 87
Healthcare Design - December 2015 - First Look
Healthcare Design - December 2015 - Cover3
Healthcare Design - December 2015 - Cover4
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