IN FO C U S S T R A T E G I C A P P R O A C H E S to D E S I G N C H A L L E N G E S RESEARCH Design research can play an important role in change management, as seen in one academic medical center's transition from a centralized to decentralized care model in its medical/surgical unit By Kara Freihoefer, Sarah Cypher, and Pamela Scherff 70 SEPTEMBER 2016 HCDMAGAZINE.COM MATT MURPHY/HANDSOME FRANK TA K I N G T H E RIGHT STEPShttp://www.HCDMAGAZINE.COM