Healthcare Design - November 2016 - 125

AIA-AAH

BUSINESS CASE

Corporate America can teach healthcare a thing
or two about designing for staff satisfaction
By Vincent Della Donna

A

S HEALTHCARE CONTINUES to move toward being a con-

sumer-based service, focus has appropriately been
placed on the experience and satisfaction of patients
and families. To achieve positive results, institutions
have borrowed many ideas from retail and hospitality.
But what about the staff? Can these same principles
apply to their satisfaction? There's much that healthcare can learn from companies like Google, Microsoft,
Virgin Atlantic, and Abercrombie & Fitch.
The work space. Many companies have moved away from the traditional office or work cubicle to a more casual work space without walls
that promotes collaboration and efficiency. Can healthcare incorporate
that same thinking into work rooms and stations? Open work areas with
space for multidisciplinary team members working side by side can promote increased collaboration on patient units and in ambulatory clinics.
Colocating support and administrative management staff in open office
environments, with a few convenient private conversation spaces for
one-on-one interactions, can also increase team collaboration and improve efficiencies.
In ambulatory settings, a similar colocation approach might house nurses, medical assistants, physicians, physician assistants, patient educators,
social workers, pharmacists, dieticians, and others in a single open area between exam rooms, allowing for easy communication and opportunities to
streamline the patient's exam experience.

The staff lounge. Foosball tables, coffee bars, napping chairs, and video
gaming stations are now a few of the common fixtures found in staff lounges and break spaces in retail and corporate environments throughout the
U.S. While maybe not all, similar amenities are beginning to appear in
healthcare environments, as well. Providing smaller spaces with controllable natural light and sound and casual, comfortable seating away from
work areas can be hallmarks of respite spaces and provide important relief
valves for clinical staff in high-stress environments.
The conference room. The corporate world is blurring the lines between individual work spaces, break rooms, and conference rooms. Large,
open spaces with beanbag chairs, brain teaser games, idea boards, coffee
bars, and stand-up conversation tables have replaced the long, U-shaped
mahogany table and leather executive chairs in many corporate offices.
Successful corporations have discovered that their environment can spur
collaboration, creative thinking, and ideas. Why shouldn't we look to incorporate less traditional spaces in healthcare? A patient care unit could do
very well with a similar area that has stand-up conversation tables, smart
boards, and sound attenuation walls where staff could gather and collaboratively discuss patient cases.
Healthcare environments have taken many cues from retail and hospitality settings for patient and family spaces over the years, with successful
outcomes. Adapting some of the staff amenities and environments found
in corporate America may provide similar success for healthcare staff. It's
time we cared for the caregiver in our designs and our projects. 
Vincent Della Donna, AIA, ACHA, is 2016 Board Member - Conferences
for the AIA Academy of Architecture for Health. He can be reached at
VINCENTDELLADONNA@GMAIL.COM.


http://biofit.com/hcd http://biofit.com/hcd

Healthcare Design - November 2016

Table of Contents for the Digital Edition of Healthcare Design - November 2016

HEALTHCARE DESIGN - NOVEMBER 2016
CONTENTS
EDITORIAL
SHOW TALK
PHOTO TOUR
MEETING OF THE MINDS
POWER TRIO
GET SMART
WHAT ARE WE WAITING FOR?
HAVING IT ALL
HERE & NOW
WELCOME ADDITION
FIVE BUILDING BLOCKS OF WAYFINDING
FINANCIAL MATTERS HEALTHY SAV-INGS
PRODUCT SPOTLIGHT DINING
THE CENTER
AIA-AAH
Healthcare Design - November 2016 - HEALTHCARE DESIGN - NOVEMBER 2016
Healthcare Design - November 2016 - Cover2
Healthcare Design - November 2016 - 1
Healthcare Design - November 2016 - 2
Healthcare Design - November 2016 - CONTENTS
Healthcare Design - November 2016 - 4
Healthcare Design - November 2016 - 5
Healthcare Design - November 2016 - 6
Healthcare Design - November 2016 - 7
Healthcare Design - November 2016 - 8
Healthcare Design - November 2016 - EDITORIAL
Healthcare Design - November 2016 - SHOW TALK
Healthcare Design - November 2016 - 11
Healthcare Design - November 2016 - PHOTO TOUR
Healthcare Design - November 2016 - 13
Healthcare Design - November 2016 - 14
Healthcare Design - November 2016 - 15
Healthcare Design - November 2016 - 16
Healthcare Design - November 2016 - 17
Healthcare Design - November 2016 - 18
Healthcare Design - November 2016 - 19
Healthcare Design - November 2016 - 20
Healthcare Design - November 2016 - MEETING OF THE MINDS
Healthcare Design - November 2016 - 22
Healthcare Design - November 2016 - 23
Healthcare Design - November 2016 - POWER TRIO
Healthcare Design - November 2016 - 25
Healthcare Design - November 2016 - 26
Healthcare Design - November 2016 - 27
Healthcare Design - November 2016 - 28
Healthcare Design - November 2016 - 29
Healthcare Design - November 2016 - 30
Healthcare Design - November 2016 - 31
Healthcare Design - November 2016 - 32
Healthcare Design - November 2016 - 33
Healthcare Design - November 2016 - GET SMART
Healthcare Design - November 2016 - 35
Healthcare Design - November 2016 - 36
Healthcare Design - November 2016 - 37
Healthcare Design - November 2016 - 38
Healthcare Design - November 2016 - 39
Healthcare Design - November 2016 - 40
Healthcare Design - November 2016 - 41
Healthcare Design - November 2016 - 42
Healthcare Design - November 2016 - 43
Healthcare Design - November 2016 - WHAT ARE WE WAITING FOR?
Healthcare Design - November 2016 - 45
Healthcare Design - November 2016 - 46
Healthcare Design - November 2016 - 47
Healthcare Design - November 2016 - 48
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Healthcare Design - November 2016 - 55
Healthcare Design - November 2016 - 56
Healthcare Design - November 2016 - 57
Healthcare Design - November 2016 - HAVING IT ALL
Healthcare Design - November 2016 - 59
Healthcare Design - November 2016 - 60
Healthcare Design - November 2016 - 61
Healthcare Design - November 2016 - 62
Healthcare Design - November 2016 - 63
Healthcare Design - November 2016 - 64
Healthcare Design - November 2016 - 65
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Healthcare Design - November 2016 - 69
Healthcare Design - November 2016 - HERE & NOW
Healthcare Design - November 2016 - 71
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Healthcare Design - November 2016 - 89
Healthcare Design - November 2016 - 90
Healthcare Design - November 2016 - 91
Healthcare Design - November 2016 - WELCOME ADDITION
Healthcare Design - November 2016 - 93
Healthcare Design - November 2016 - 94
Healthcare Design - November 2016 - 95
Healthcare Design - November 2016 - 96
Healthcare Design - November 2016 - 97
Healthcare Design - November 2016 - FIVE BUILDING BLOCKS OF WAYFINDING
Healthcare Design - November 2016 - 99
Healthcare Design - November 2016 - 100
Healthcare Design - November 2016 - 101
Healthcare Design - November 2016 - 102
Healthcare Design - November 2016 - 103
Healthcare Design - November 2016 - 104
Healthcare Design - November 2016 - 105
Healthcare Design - November 2016 - 106
Healthcare Design - November 2016 - 107
Healthcare Design - November 2016 - 108
Healthcare Design - November 2016 - FINANCIAL MATTERS HEALTHY SAV-INGS
Healthcare Design - November 2016 - 110
Healthcare Design - November 2016 - 111
Healthcare Design - November 2016 - 112
Healthcare Design - November 2016 - 113
Healthcare Design - November 2016 - PRODUCT SPOTLIGHT DINING
Healthcare Design - November 2016 - 115
Healthcare Design - November 2016 - 116
Healthcare Design - November 2016 - 117
Healthcare Design - November 2016 - 118
Healthcare Design - November 2016 - 119
Healthcare Design - November 2016 - 120
Healthcare Design - November 2016 - 121
Healthcare Design - November 2016 - 122
Healthcare Design - November 2016 - THE CENTER
Healthcare Design - November 2016 - 124
Healthcare Design - November 2016 - AIA-AAH
Healthcare Design - November 2016 - 126
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Healthcare Design - November 2016 - Cover3
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