Healthcare Design - March 2017 - 40

Learning alcoves at
Kaiser Permanente's
Manhattan Beach Health
Hub Clinic in Manhattan
Beach, Calif., designed
by HDR, provide an area
for patients to gather
information about health
issues.

pavilion, which opened in March 2016, by adding interactive elements,
such as a digital floor projection where children (and their parents) can
entertain themselves by creating ripples in the digital water and watching
cyber fish swim around their feet.
Positive distractions are also finding a home in healthcare environments
for adults. For example, Minnesota Health Clinics and Surgery Center in
Minneapolis, designed by CannonDesign, offers a strategic use of technology. "Within the shared waiting spaces we have discovery bars with iPads
where patients can explore research opportunities and healthy patients
can also look at educational material," says Dr. Lynne Fiscus, executive
medical director at the University of Minnesota Health Clinics and Surgery Center, which opened in February 2016.
Patients and visitors don't always behave the way they're expected to,
either-a fact that's driving some new solutions. Mary Frazier, principal
at EwingCole, says a recent study conducted by her team revealed that
waiting areas inside inpatient units see less use than anticipated. With the
addition of seating and other amenities inside patient rooms, visitors are
choosing to stay with loved ones and rarely use designated spaces outside.
In response, designers are shifting the focus of inpatient units away from
large, central waiting areas, opting instead for lounges that offer specific
activities and provide destinations for visitors who need a change of pace.
"We're incorporating areas within the building that could be a caregiver
respite zone with access to social workers, financial counselors, and a massage therapist," Frazier says. Waiting areas disguised as dedicated play
spaces are also gaining traction, allowing family members to take restless
children out of patient rooms so others can continue to visit. Huddle zones
and similar nearby places give loved ones a spot to have quick conversations with hospital staff without straying too far from the patient.
Hank Adams, global health director and senior vice president at HDR
(Dallas), says facilities should take flow into account, too. Efficiencies can
be created by mapping out how patients might access and interact with
staff members, the space around them, and even technology. "Providers need to think through the sequencing of each and every interaction,"
he explains. Registration kiosks-already a popular way for airlines to
quickly and efficiently move people through the check-in process-are
gaining ground in healthcare, but poorly planned placement may not

40

MARCH 2017

Wall and ceiling art in
a dedicated play area
offers distraction by
catching the eyes and
imaginations of young
patients and their
siblings at Mary Bridge
Children's Hospital in
Tacoma, Wash. The
project was designed
by HDR.

produce the desired results. "Patients entering
the clinic are confronted with a decision, and
more often than not they choose the registration staff because it's the easier choice," Adams
says, so it's important to locate kiosks in visible
places that are part of the natural traffic flow.
Facilities can further strengthen patient
engagement and create a positive experience
by introducing additional amenities in public
spaces, such as places to get your blood pressure checked or enjoy a quick yoga session-
simple solutions that bring much more value
to lobby and waiting spaces that once had very
little. "The goal is to create connections with a
patient on more than one level, and to use this
additional time to educate, engage, and inspire," Adams says. 
Julie Knudson is a freelance writer based in Seattle.
She can be reached at J U L I E @ J U L I E K N U D S O N . C O M .

HCDMAGAZINE.COM

COURTESY OF HDR, ©2015 DAN S CHWALM/HDR (KAISER); COURTESY OF HDR, ©ANDREW POGUE (MARY BRIDGE)

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Healthcare Design - March 2017

Table of Contents for the Digital Edition of Healthcare Design - March 2017

Healthcare Design - March 2017
Contents
Editorial
From the Publisher
Photo Tour
Double Duty
First Look
Built to Serve
First Impression
Behavioral Health Natural Remedy
Product Spotlight Universal Design
The Center
Design Profiles
Face Time
Healthcare Design - March 2017 - Healthcare Design - March 2017
Healthcare Design - March 2017 - Cover2
Healthcare Design - March 2017 - 1
Healthcare Design - March 2017 - 2
Healthcare Design - March 2017 - Contents
Healthcare Design - March 2017 - 4
Healthcare Design - March 2017 - 5
Healthcare Design - March 2017 - 6
Healthcare Design - March 2017 - 7
Healthcare Design - March 2017 - 8
Healthcare Design - March 2017 - Editorial
Healthcare Design - March 2017 - 10
Healthcare Design - March 2017 - From the Publisher
Healthcare Design - March 2017 - 12
Healthcare Design - March 2017 - 13
Healthcare Design - March 2017 - Photo Tour
Healthcare Design - March 2017 - 15
Healthcare Design - March 2017 - 16
Healthcare Design - March 2017 - 17
Healthcare Design - March 2017 - 18
Healthcare Design - March 2017 - Double Duty
Healthcare Design - March 2017 - 20
Healthcare Design - March 2017 - 21
Healthcare Design - March 2017 - First Look
Healthcare Design - March 2017 - 23
Healthcare Design - March 2017 - 24
Healthcare Design - March 2017 - 25
Healthcare Design - March 2017 - 26
Healthcare Design - March 2017 - 27
Healthcare Design - March 2017 - Built to Serve
Healthcare Design - March 2017 - 29
Healthcare Design - March 2017 - 30
Healthcare Design - March 2017 - 31
Healthcare Design - March 2017 - 32
Healthcare Design - March 2017 - 33
Healthcare Design - March 2017 - 34
Healthcare Design - March 2017 - 35
Healthcare Design - March 2017 - First Impression
Healthcare Design - March 2017 - 37
Healthcare Design - March 2017 - 38
Healthcare Design - March 2017 - 39
Healthcare Design - March 2017 - 40
Healthcare Design - March 2017 - 41
Healthcare Design - March 2017 - 42
Healthcare Design - March 2017 - Behavioral Health Natural Remedy
Healthcare Design - March 2017 - 44
Healthcare Design - March 2017 - 45
Healthcare Design - March 2017 - 46
Healthcare Design - March 2017 - 47
Healthcare Design - March 2017 - 48
Healthcare Design - March 2017 - Product Spotlight Universal Design
Healthcare Design - March 2017 - 50
Healthcare Design - March 2017 - The Center
Healthcare Design - March 2017 - 52
Healthcare Design - March 2017 - Design Profiles
Healthcare Design - March 2017 - 54
Healthcare Design - March 2017 - 55
Healthcare Design - March 2017 - 56
Healthcare Design - March 2017 - 57
Healthcare Design - March 2017 - 58
Healthcare Design - March 2017 - 59
Healthcare Design - March 2017 - 60
Healthcare Design - March 2017 - 61
Healthcare Design - March 2017 - 62
Healthcare Design - March 2017 - 63
Healthcare Design - March 2017 - Face Time
Healthcare Design - March 2017 - Cover3
Healthcare Design - March 2017 - Cover4
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