Healthcare Design - August 2017 - 73

Arrival to BCC
and Valet Parks

Lobby
Welcome
Desk

Clinic
Welcome
Desk

Wait

Private
Registration

Assess.
Room

Convenient Self
Parking at BCC

Coffee
Kiosk

Clinic
Welcome
Desk

Wait

Assess.
Room

Exam
Room

Arrival to BCC
by Mass Transit

Lobby
Welcome
Desk

Clinic
Welcome
Desk

Assess.
Room

Lab

Arrival to BCC
by Mass Transit

Coffee
Kiosk

Staff Lounge
at BCC
Building

Arrival to BCC
Reserved
Parking

Coffee
Kiosk

North Campus
Inapatient
Unit

RAD

Exam
Room

On-Site
Pharmacy

Exam
Room

On-Site
Pharmacy

Food
Service

Car/Home

Valet/Home

Patient 2
Exam
Room

Consult/
Teaching
Room

Inpatient
Room

Food
Service

Bus Stop/Home

Clinic

Consult/
Teaching
Room

Staff
Lounge

Food
Service

Bus Stop/Home

Clinic

Consult/
Teaching
Room

South
Campus
Research
Building

Patient 3

PHYSICIAN/STAFF JOURNEY

team of Pelli Clarke Pelli Architects and FKP was relentless in
its desire to not just understand the patient and visitor
experience, but to improve
upon it. "We spent a lot of time
tracking the various paths, staff
and patients and patient families, and how they would
move through the building ... both in terms of entering
the building and exiting the building, and talking about
first-time visitors and those who are using the facility on
a regular basis," Shoemaker says.
Making the user experience as simple as possible became
a core tenet of the project, with navigation designed to be
intuitive. "If we didn't put any signage up, how would you
give people cues and give them a sense of where they are?"
Shoemaker describes. One of the most significant results
of this effort is that all public spaces face a public garden
outside, offering users a constant touch point.

PATIENT/FAMILY JOURNEY

Patient 1

Lunch at
Roof
Garden

Assess.
Room

Clinic

Staff
South Campus
BCC Office

MD Dining

North
Campus
Inpatient
Unit

Car/Home

Physician

Arrival

Wait.Play. Learn. Another solution tied to

the patient journey are "Wait. Play. Learn." areas introduced on the clinic floors. With waiting programmed
into long, linear spaces along the window wall, the team
wanted to avoid using a traditional adjacent row of doors
leading back to clinical areas. Instead, the clinics don't
have doors and these flexibly programmed spaces are
sited just outside, distinguished by dynamic colors
and serving as focal points. "We wanted to liven up
the space a bit, make it more interesting," Shoemaker
says. These oval-shaped "portals" are semi-enclosed and
on the public-facing side feature flexible zones that can be
used for quiet respite, patient education, or fun, determined
by the medical discipline being served. On the clinic-facing side, a
checkout desk is sited within the portal, marking a clear destination
that eases the journey on the way out, too.
For more on the Buerger Center for Advanced Pediatric Care,
see page 82. 
Consult

Wait
Play
Learn

Public

Clinical

Care

RAS

Journey mapping
and simulation
modeling. The design

Wrap-up

Admin/Staff

Lobby
Welcome
Desk

Clinic
Welcome
Desk

Wait

Private
Registration

Convenient Self
Parking at BCC

Coffee
Kiosk

Clinic
Welcome
Desk

Wait

Assess.
Room

Arrival to BCC
by Mass Transit

Lobby
Welcome
Desk

Clinic
Welcome
Desk

Assess.
Room

Arrival to BCC
by Mass Transit

Coffee
Kiosk

Staff Lounge
at BCC
Building

Assess.
Room

Arrival to BCC
Reserved
Parking

Coffee
Kiosk

North Campus
Inapatient
Unit

PATIENT/FAMILY JOURNEY
PHYSICIAN/STAFF JOURNEY

Clinic

South Campus
BCC Office

Assess.
Room

Exam
Room

RAD

Lab

Lunch at
Roof
Garden

MD Dining

Exam
Room

On-Site
Pharmacy

Exam
Room

On-Site
Pharmacy

Food
Service

Car/Home

Bus Stop/Home

Valet/Home

Exam
Room

Consult/
Teaching
Room

Inpatient
Room

Food
Service

Clinic

Consult/
Teaching
Room

Staff
Lounge

Food
Service

Clinic

Consult/
Teaching
Room

South
Campus
Research
Building

North
Campus
Inpatient
Unit

Bus Stop/Home

Jennifer Kovacs Silvis is
editor-in-chief of Healthcare Design. She can be
reached at J E N N I F E R .
S I LV I S @ E M E R A L D

Car/Home

EXPO.COM.

Arrival

Consult
Public
Clinical

Wait
Play
Learn

Care
Wrap-up

Admin/Staff

AUGUST 2017

COURTESY OF FKP ARCHITECTS (FLOOR PLAN); JEFF GOLDBERG/ESTO (WAIT. PLAY. LEARN.)

Arrival to BCC
and Valet Parks

The Buerger Center is located on a prominent
Patient 1
corner on campus, something the design team hoped
to take advantage of in the exterior treatment. "We
wanted very much to establish
a clear image as you
Patient 2
approach the building, so that was the genesis of
doing something a little more sculptural, and the
color was an element we wanted
Patientto
3 incorporate
as a CHOP standard," Shoemaker says. The
resulting exterior essentially slips and slides
the floors, using the soffits created as a place to
locate the building's bold primary colors.
Because the facility is an ambulatoryStaff
care center, its interior
core was largely dictated by the rectilinear shape of the clinics
themselves. To allow the building to take shape, the public
Physician were then
spaces that are more flexible programmatically
placed within the curves. "We literally sheathed the rectilinear
core of the building with the curved form, so the waiting areas-
the more malleable areas-we positioned so we could push those
to the front, garden-side of the building, giving us something we
could sculpt without affecting the functionality of those clinical
spaces," Shoemaker says.
On the interiors, the colors are mirrored, as is the curvature
and softness of the exterior lines, specifically in a winding ramp
system that takes visitors from the first to second floor to access
the bridge that spans to CHOP's main hospital-inserting a
playful replacement to a traditional stair or escalator that offers
opportunities for respite or play.

RAS

Whimsical sophistication

Healthcare Design - August 2017

Table of Contents for the Digital Edition of Healthcare Design - August 2017