Healthcare Design - November 2017 - 58

THE ROAD

AHEAD

As we all brace for where
healthcare is heading, for the
most part, it's the patient
who's in the driver's seat.
Experience and engagement
are everything, and how the
built environment contributes
to those efforts will be key.
Two of our keynote speakers
at the HCD Expo will shed
light on how to get it right
and offer their perspectives
on healthcare as well as what
they've learned from other
industries regarding leveraging
technology, adopting
retail-inspired solutions,
and understanding-and
perfecting-the consumer
journey.
By Jennifer Kovacs Silvis

OPENING KEYNOTE:
DISRUPTIONS IN HEALTHCARE DESIGN-THE GOOD
NEWS, 8 A.M., SUNDAY,
NOV. 12

The third major trend is hyper-connectivity
that is the result of digital ubiquity. This trend
indicates that as we are moving beyond
the Internet of Things (IoT) into a time
of the Internet of the Human (IoH),
this will have a massive impact

Nicholas Webb, futurist,
CEO of LassenScientific
Inc., inventor, adjunct
professor and director
of the Center for Health
Innovation at Western
University of Health Sciences,
author of "What Customers
Crave"

on clinical experiences, with
digital monitoring driving
anticipatory healthcare, as
well as on the way we create
clinical environments. The last
major trend involves new economic models that will completely
change the competitive landscape and
the way in which revenue is generated in
patient care.

Healthcare Design: As a futurist,
what data points, trends, etc., do you
analyze to best anticipate challenges
and opportunities in the healthcare
sector?

What makes healthcare unique and/
or challenging when considering the
course the industry will take going
forward?

Nicholas Webb: There are four key trends

Eighty percent of the costs associated with

that will affect the way in which we engage

healthcare come from what we now call

patients and create physical spaces. The first

lifestyle disease. In other words, Americans

one is hyper-consumerization, which sug-

are eating their way, drinking their way,

gests that consumers are rapidly abandon-

and sitting their way into chronic disease.

ing old-fashioned clinical models in favor

When you combine this factor with the silver

of models that deliver exceptional human

tsunami that predicts as much as one-third of

experiences, in both physical and digital

Americans will be over 65 by 2020, you cre-

channels. The second major trend is disrup-

ate the perfect storm as healthcare utilization

tive innovation. Historically, healthcare has

soars. This is where we run out of money and

been the subject of gradual change; today,

the discussion transitions from diagnosis and

however, the incremental improvement of

treatment to anticipation and prevention.

patient experience and clinical models has
given way to disruptive models that are
completely displacing traditional patient
engagement and physical spaces.

58

NOVEMBER 2017

HCDMAGAZINE.COM

Your background as an inventor,
technology expert, and medical
school professor offers you a unique


http://www.HCDMAGAZINE.COM

Table of Contents for the Digital Edition of Healthcare Design - November 2017

Healthcare Design - November 2017
Contents
Editorial
From the Publisher
Show Talk
Photo Tour
Photo Tour
Maine Stage
Preserving an Icon
Magic Moment
Time to Shine
All Together Now
Operations Delivering a New Experience
Engineering Lessons From Rwanda
Product Spotlight Outdoor Furniture
The Center
Aia-Aah
Project Watch
Product Gallery
Face Time
Healthcare Design - November 2017 - Healthcare Design - November 2017
Healthcare Design - November 2017 - Cover2
Healthcare Design - November 2017 - 1
Healthcare Design - November 2017 - 2
Healthcare Design - November 2017 - Contents
Healthcare Design - November 2017 - 4
Healthcare Design - November 2017 - 5
Healthcare Design - November 2017 - 6
Healthcare Design - November 2017 - 7
Healthcare Design - November 2017 - 8
Healthcare Design - November 2017 - Editorial
Healthcare Design - November 2017 - 10
Healthcare Design - November 2017 - 11
Healthcare Design - November 2017 - 12
Healthcare Design - November 2017 - From the Publisher
Healthcare Design - November 2017 - Show Talk
Healthcare Design - November 2017 - 15
Healthcare Design - November 2017 - Photo Tour
Healthcare Design - November 2017 - 17
Healthcare Design - November 2017 - 18
Healthcare Design - November 2017 - 19
Healthcare Design - November 2017 - 20
Healthcare Design - November 2017 - 21
Healthcare Design - November 2017 - 22
Healthcare Design - November 2017 - 23
Healthcare Design - November 2017 - 24
Healthcare Design - November 2017 - 25
Healthcare Design - November 2017 - Photo Tour
Healthcare Design - November 2017 - 27
Healthcare Design - November 2017 - 28
Healthcare Design - November 2017 - 29
Healthcare Design - November 2017 - 30
Healthcare Design - November 2017 - 31
Healthcare Design - November 2017 - 32
Healthcare Design - November 2017 - Maine Stage
Healthcare Design - November 2017 - 34
Healthcare Design - November 2017 - 35
Healthcare Design - November 2017 - 36
Healthcare Design - November 2017 - 37
Healthcare Design - November 2017 - Preserving an Icon
Healthcare Design - November 2017 - 39
Healthcare Design - November 2017 - 40
Healthcare Design - November 2017 - 41
Healthcare Design - November 2017 - Magic Moment
Healthcare Design - November 2017 - 43
Healthcare Design - November 2017 - 44
Healthcare Design - November 2017 - 45
Healthcare Design - November 2017 - 46
Healthcare Design - November 2017 - 47
Healthcare Design - November 2017 - 48
Healthcare Design - November 2017 - 49
Healthcare Design - November 2017 - 50
Healthcare Design - November 2017 - 51
Healthcare Design - November 2017 - 52
Healthcare Design - November 2017 - 53
Healthcare Design - November 2017 - 54
Healthcare Design - November 2017 - 55
Healthcare Design - November 2017 - Time to Shine
Healthcare Design - November 2017 - 57
Healthcare Design - November 2017 - 58
Healthcare Design - November 2017 - 59
Healthcare Design - November 2017 - 60
Healthcare Design - November 2017 - 61
Healthcare Design - November 2017 - 62
Healthcare Design - November 2017 - 63
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Healthcare Design - November 2017 - 69
Healthcare Design - November 2017 - 70
Healthcare Design - November 2017 - 71
Healthcare Design - November 2017 - 72
Healthcare Design - November 2017 - 73
Healthcare Design - November 2017 - All Together Now
Healthcare Design - November 2017 - 75
Healthcare Design - November 2017 - 76
Healthcare Design - November 2017 - 77
Healthcare Design - November 2017 - 78
Healthcare Design - November 2017 - 79
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Healthcare Design - November 2017 - 86
Healthcare Design - November 2017 - 87
Healthcare Design - November 2017 - 88
Healthcare Design - November 2017 - 89
Healthcare Design - November 2017 - 90
Healthcare Design - November 2017 - Operations Delivering a New Experience
Healthcare Design - November 2017 - 92
Healthcare Design - November 2017 - 93
Healthcare Design - November 2017 - 94
Healthcare Design - November 2017 - 95
Healthcare Design - November 2017 - 96
Healthcare Design - November 2017 - 97
Healthcare Design - November 2017 - 98
Healthcare Design - November 2017 - 99
Healthcare Design - November 2017 - Engineering Lessons From Rwanda
Healthcare Design - November 2017 - 101
Healthcare Design - November 2017 - 102
Healthcare Design - November 2017 - 103
Healthcare Design - November 2017 - 104
Healthcare Design - November 2017 - 105
Healthcare Design - November 2017 - Product Spotlight Outdoor Furniture
Healthcare Design - November 2017 - 107
Healthcare Design - November 2017 - The Center
Healthcare Design - November 2017 - 109
Healthcare Design - November 2017 - 110
Healthcare Design - November 2017 - Aia-Aah
Healthcare Design - November 2017 - 112
Healthcare Design - November 2017 - 113
Healthcare Design - November 2017 - 114
Healthcare Design - November 2017 - 115
Healthcare Design - November 2017 - 116
Healthcare Design - November 2017 - Project Watch
Healthcare Design - November 2017 - 118
Healthcare Design - November 2017 - 119
Healthcare Design - November 2017 - 120
Healthcare Design - November 2017 - 121
Healthcare Design - November 2017 - 122
Healthcare Design - November 2017 - 123
Healthcare Design - November 2017 - 124
Healthcare Design - November 2017 - 125
Healthcare Design - November 2017 - 126
Healthcare Design - November 2017 - Product Gallery
Healthcare Design - November 2017 - 128
Healthcare Design - November 2017 - 129
Healthcare Design - November 2017 - 130
Healthcare Design - November 2017 - 131
Healthcare Design - November 2017 - 132
Healthcare Design - November 2017 - 133
Healthcare Design - November 2017 - 134
Healthcare Design - November 2017 - 135
Healthcare Design - November 2017 - Face Time
Healthcare Design - November 2017 - Cover3
Healthcare Design - November 2017 - Cover4
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