Healthcare Design - December 2017 - 33

HALKIN MASON PHOTOGRAPHY

MAKING A DIFFERENCE

POEs are being conducted with both staff and
families to better understand if the new design
delivered on its goals to be a differentiator in
the market and become a new model of care for
Nemours' future outpatient clinics. To measure employee satisfaction with the new clinic
and the planning strategies, surveys were given
to staff members with questions ranging in topic from satisfaction with work spaces throughout the day and frequency of collaborations
with team members in the shared work area to
the ability to achieve all necessary aspects of
the patient visit within a dedicated exam room.
Among the POE results, 88 percent of staff
said they approve of the staff experience and 90
percent approved of patient interaction in the
new clinic. Furthermore, staff efficiency and
collaboration spaces also received high marks
(87 percent and 81 percent, respectively), while
the overall facility rating from the staff perspective was 86 percent one year after opening.
Additionally, flexibility goals are being met
with patient access teams taking advantage of
standardized room design to maximize pod assignment by specialty and volume fluctuation,
such as the therapy space that's active five days
a week across all rehabilitation modalities.
A POE survey on family experience is ongoing, but initial feedback is positive, with families reporting that the pods and their zoned
exam rooms foster caregiver interaction in an
open, respectful manner. They also appreciate

SHAPED
BY NATURE

families. Custom casework in each exam room
allows for the safe and secure storage of diagnostic equipment as well as printers with preprinted prescription paper to reduce time spent
leaving and returning to the room for commonly
used items.
The project team worked with a diverse
group of patients and their families to help map
the experiential goals for the new clinic, as well.
During early patient brainstorming sessions,
adolescent and young adult patients expressed
the loss of control they feel as they face a health
crisis and their strong opposition to the childish design they often find in traditional pediatric centers. To address these issues, the waiting
area is designed with specific zones for patients
of different ages, including a teen zone featuring a coffeehouse feel and cocoon-like furniture, which allows patients to briefly isolate
themselves from parents and siblings while
waiting for their appointment, all while remaining in the same space.

Nemours maximized
access to the outdoors
at its new site, including
an outdoor eating area
and playground at one
end of the building. The
surrounding acreage
is planned for future
use as education paths,
walking trails, and
recreation space.

A 35-acre piece of
farmland in a growing
community of young
families was purchased for the home
of Nemours duPont
Pediatrics, Deptford
in Deptford, N.J. A
detailed analysis of the
site revealed that a significant portion of the
acreage was a mix of
seasonal and permanent wetlands, which
were being drained
to the detriment of the
site's natural ecology.
The land was also
home to several
species of migratory
birds, a group of nesting Cooper's hawks,
and vernal pools that
contained blue-spotted
salamanders (which
are endangered in
New Jersey).
While these findings
reduced the buildable area on the site,
Nemours saw it as an
opportunity to restore
these natural wonders
for the benefit of the
community, as well as

serve as inspiration for
the campus design.
Array led a series
of advisory group
meetings to guide
site development and
program components.
The natural context was
identified as an element
that could be a catalyst
for re-imagining the
patient experience,
resulting in a first-floor
layout with an axial
connection leading
from the main entry,
through a two-story
breezeway housing a
shared waiting area
and entrances to the
clinics, to a café at the
end of the building.
This amenity space
has outdoor seating
and a playground,
which are located
near the perimeter
woodlands that were
preserved on the site.
A second-floor family area, serving the
surgery, infusion, and
MRI center, also enjoys
expansive views of the
preserved meadow.

DECEMBER 2017

33



Table of Contents for the Digital Edition of Healthcare Design - December 2017

Healthcare Design - December 2017
Contents
Editorial
Show Talk
Natural Wonder
Top 5 Takeaways of 2017
Big Picture
A Fresh Start
Real Estate and Development Learn by Example
Product Spotlight Art and Graphics
The Center
Special Supplement
Face Time
Healthcare Design - December 2017 - Healthcare Design - December 2017
Healthcare Design - December 2017 - Cover2
Healthcare Design - December 2017 - 1
Healthcare Design - December 2017 - 2
Healthcare Design - December 2017 - Contents
Healthcare Design - December 2017 - 4
Healthcare Design - December 2017 - 5
Healthcare Design - December 2017 - 6
Healthcare Design - December 2017 - 7
Healthcare Design - December 2017 - 8
Healthcare Design - December 2017 - Editorial
Healthcare Design - December 2017 - Show Talk
Healthcare Design - December 2017 - 11
Healthcare Design - December 2017 - 12
Healthcare Design - December 2017 - Natural Wonder
Healthcare Design - December 2017 - 14
Healthcare Design - December 2017 - 15
Healthcare Design - December 2017 - Top 5 Takeaways of 2017
Healthcare Design - December 2017 - 17
Healthcare Design - December 2017 - 18
Healthcare Design - December 2017 - 19
Healthcare Design - December 2017 - Big Picture
Healthcare Design - December 2017 - 21
Healthcare Design - December 2017 - 22
Healthcare Design - December 2017 - 23
Healthcare Design - December 2017 - 24
Healthcare Design - December 2017 - 25
Healthcare Design - December 2017 - 26
Healthcare Design - December 2017 - 27
Healthcare Design - December 2017 - A Fresh Start
Healthcare Design - December 2017 - 29
Healthcare Design - December 2017 - 30
Healthcare Design - December 2017 - 31
Healthcare Design - December 2017 - 32
Healthcare Design - December 2017 - 33
Healthcare Design - December 2017 - 34
Healthcare Design - December 2017 - 35
Healthcare Design - December 2017 - 36
Healthcare Design - December 2017 - Real Estate and Development Learn by Example
Healthcare Design - December 2017 - 38
Healthcare Design - December 2017 - Product Spotlight Art and Graphics
Healthcare Design - December 2017 - 40
Healthcare Design - December 2017 - The Center
Healthcare Design - December 2017 - 42
Healthcare Design - December 2017 - Special Supplement
Healthcare Design - December 2017 - 44
Healthcare Design - December 2017 - 45
Healthcare Design - December 2017 - 46
Healthcare Design - December 2017 - 47
Healthcare Design - December 2017 - 48
Healthcare Design - December 2017 - 49
Healthcare Design - December 2017 - 50
Healthcare Design - December 2017 - 51
Healthcare Design - December 2017 - 52
Healthcare Design - December 2017 - 53
Healthcare Design - December 2017 - 54
Healthcare Design - December 2017 - 55
Healthcare Design - December 2017 - Face Time
Healthcare Design - December 2017 - Cover3
Healthcare Design - December 2017 - Cover4
https://www.nxtbook.com/nxtbooks/healthcaredesign/202010
https://www.nxtbook.com/nxtbooks/healthcaredesign/202009
https://www.nxtbook.com/nxtbooks/healthcaredesign/202008
https://www.nxtbook.com/nxtbooks/healthcaredesign/20200607
https://www.nxtbook.com/nxtbooks/healthcaredesign/202005
https://www.nxtbook.com/nxtbooks/healthcaredesign/202004
https://www.nxtbook.com/nxtbooks/healthcaredesign/202003
https://www.nxtbook.com/nxtbooks/healthcaredesign/20200102
https://www.nxtbook.com/nxtbooks/healthcaredesign/201912
https://www.nxtbook.com/nxtbooks/healthcaredesign/201911
https://www.nxtbook.com/nxtbooks/healthcaredesign/201910
https://www.nxtbook.com/nxtbooks/healthcaredesign/201909
https://www.nxtbook.com/nxtbooks/healthcaredesign/201908
https://www.nxtbook.com/nxtbooks/healthcaredesign/20190607
https://www.nxtbook.com/nxtbooks/healthcaredesign/201905
https://www.nxtbook.com/nxtbooks/healthcaredesign/201904
https://www.nxtbook.com/nxtbooks/healthcaredesign/201903
https://www.nxtbook.com/nxtbooks/healthcaredesign/201902
https://www.nxtbook.com/nxtbooks/healthcaredesign/201901
https://www.nxtbook.com/nxtbooks/healthcaredesign/201812
https://www.nxtbook.com/nxtbooks/healthcaredesign/201811
https://www.nxtbook.com/nxtbooks/healthcaredesign/201810
https://www.nxtbook.com/nxtbooks/healthcaredesign/201809
https://www.nxtbook.com/nxtbooks/healthcaredesign/201808
https://www.nxtbook.com/nxtbooks/healthcaredesign/20180607
https://www.nxtbook.com/nxtbooks/healthcaredesign/201805
https://www.nxtbook.com/nxtbooks/healthcaredesign/201804
https://www.nxtbook.com/nxtbooks/healthcaredesign/201803
https://www.nxtbook.com/nxtbooks/healthcaredesign/201802
https://www.nxtbook.com/nxtbooks/healthcaredesign/201801
https://www.nxtbook.com/nxtbooks/healthcaredesign/201712
https://www.nxtbook.com/nxtbooks/healthcaredesign/201711
https://www.nxtbook.com/nxtbooks/healthcaredesign/201710
https://www.nxtbook.com/nxtbooks/healthcaredesign/201709
https://www.nxtbook.com/nxtbooks/healthcaredesign/201708
https://www.nxtbook.com/nxtbooks/healthcaredesign/201706
https://www.nxtbook.com/nxtbooks/healthcaredesign/201705
https://www.nxtbook.com/nxtbooks/healthcaredesign/201704
https://www.nxtbook.com/nxtbooks/healthcaredesign/201703
https://www.nxtbook.com/nxtbooks/healthcaredesign/201702
https://www.nxtbook.com/nxtbooks/healthcaredesign/201701
https://www.nxtbook.com/nxtbooks/healthcaredesign/201612
https://www.nxtbook.com/nxtbooks/healthcaredesign/201611
https://www.nxtbook.com/nxtbooks/healthcaredesign/201610
https://www.nxtbook.com/nxtbooks/healthcaredesign/201609
https://www.nxtbook.com/nxtbooks/healthcaredesign/201608
https://www.nxtbook.com/nxtbooks/healthcaredesign/20160607
https://www.nxtbook.com/nxtbooks/healthcaredesign/201605
https://www.nxtbook.com/nxtbooks/healthcaredesign/201604
https://www.nxtbook.com/nxtbooks/healthcaredesign/201603
https://www.nxtbook.com/nxtbooks/healthcaredesign/20160102
https://www.nxtbook.com/nxtbooks/healthcaredesign/201512
https://www.nxtbook.com/nxtbooks/healthcaredesign/201511
https://www.nxtbook.com/nxtbooks/healthcaredesign/201510
https://www.nxtbook.com/nxtbooks/healthcaredesign/201509
https://www.nxtbook.com/nxtbooks/healthcaredesign/201508
https://www.nxtbook.com/nxtbooks/healthcaredesign/201506
https://www.nxtbook.com/nxtbooks/healthcaredesign/201505
https://www.nxtbook.com/nxtbooks/healthcaredesign/201504
https://www.nxtbook.com/nxtbooks/healthcaredesign/201503
https://www.nxtbook.com/nxtbooks/healthcaredesign/201501
https://www.nxtbook.com/nxtbooks/healthcaredesign/201412
https://www.nxtbook.com/nxtbooks/healthcaredesign/201410
https://www.nxtbook.com/nxtbooks/healthcaredesign/201409
https://www.nxtbook.com/nxtbooks/healthcaredesign/201408
https://www.nxtbook.com/nxtbooks/healthcaredesign/201407
https://www.nxtbook.com/nxtbooks/healthcaredesign/201405
https://www.nxtbook.com/nxtbooks/healthcaredesign/201404
https://www.nxtbook.com/nxtbooks/healthcaredesign/201403
https://www.nxtbook.com/nxtbooks/healthcaredesign/201401
https://www.nxtbook.com/nxtbooks/healthcaredesign/201312
https://www.nxtbook.com/nxtbooks/healthcaredesign/201311
https://www.nxtbook.com/nxtbooks/healthcaredesign/201310
https://www.nxtbook.com/nxtbooks/healthcaredesign/201309
https://www.nxtbook.com/nxtbooks/healthcaredesign/201308
https://www.nxtbookmedia.com