Healthcare Design - June/July 2018 - 48

Time

WHY DID YOU MAKE THE
JUMP FROM RESEARCH TO
DESIGN?
I wanted to explore other ways to make a
difference in the healthcare space. My role as
a strategic innovation designer allows me to
blend all my interests (science, public health,
design thinking, art, and economics) and work
with incredible healthcare organizations that are
trying to solve some critical problems within the
industry. The work that we do gets upstream of the
needs of a patient population and the caregiving
team that serves them, which creates solutions that
allow an organization to navigate changes for
years to come.

W H AT S K I L L S F R O M Y O U R
PREVIOUS WORK DO YOU
S T I L L U S E T O D AY ?
My time as a bench scientist taught me to
appreciate and seek out diverse ideas, and how
important it is to enjoy the people you work
with. It can sound cliché, but I found that loving
your team is the one consistent thing that matters
despite the career.

F AV O R I T E ...
M O V I E C H A RACT E R
Anyone from "The Fast
and the Furious" series.
Some would say this is a
guilty pleasure, but I say it
with a sense of pride.
C O L O R Black.
G U I LT Y P L E A S U R E Any crime TV show
that solves a murder in 60 minutes will suck me
right in.
S O C I A L M E D I A O U T L E T Instagram. Pictures.
Fewer words. Funny hashtags.
I C E C R E A M F L AV O R Vanilla. I know, I know ...
so basic.
S P O R T I'm an Olympics addict.
H O B B I E S Learning Spanish and painting.
Q U O T E "If you want to build a ship, don't drum
up people to collect wood and don't assign them
tasks and work, but rather teach them to long for
the endless immensity of the sea." -Antoine de
Saint-Exupery

F AV O R I T E
SUMMER
VA C AT I O N
SPOT
I grew up on a farm in
rural Nebraska (shown
here). It's kind of hard
to get there, but when
I have a chance, that's
still my favorite place
to go. Summers on the
farm are the best.

AMY LUSSETTO

Strategic innovation designer,
HDR, Chicago
AMY LUSSETTO did analytical chemistry, neuroscience research, and financial analytics for a major health
system before finding her way to
healthcare design. "I'm a geek," she says. "A science geek to be exact. ... I could go into more
depth about HPLCs or c-AMP assays if anyone
is interested." Eight years ago, she joined HDR's
analytics department and later took a position
with its strategic innovation team, which focuses on strategy and transformation as well as
experience design. There, she's been involved
in a variety of projects, including Kaiser Permanente's Project RAD (Re-imagining Ambulatory Design) in southern California, helping
design a new ambulatory system that included
peer-to-peer networks and technology, and
using experience design for a new bed tower
for The Ohio State University Wexner Medical Center in Columbus, Ohio. Still, Lussetto
says her favorite role is spending time with
patients, families, and staff to immerse herself
in their experiences. "When these individuals trust you with their deeply personal stories, you feel compelled to ensure the design
reflects a better way to meet their needs," she
says.-Anne DiNardo

W H AT ' S
ON YOUR
DESK?
I don't have my
own desk. Our
group travels so
often that five of
us share a few
spots in the office. On our desks, we mostly have
design thinking books, snacks, a set of unicorn
foam toys that shoot balls out of their snouts, and a
pile of Post-it notes and Sharpie pens.

48

J U N E /J U LY 2 01 8

W H AT C U R R E N T D E S I G N T R E N D
EXCITES YOU?
I love that experience design has gained momentum
in the healthcare industry. The competitive
marketplace will keep healthcare institutions seeking
out differentiators, with experience being one of
those areas that rises to the top. Experience design
is far deeper than just a "feel good" service. For us,
it's about using the deep insights from real people
experiencing and providing healthcare and using
them to design better services, spaces, operations,
and technologies.

W H AT C H A L L E N G E S K E E P Y O U
U P AT N I G H T ?
In general, a lot of issues in the public health
space-such as health disparities, housing issues,
and environmental health-keep me up at night.

D O G O R C AT ?
Dog, named Bisbee. We
rescued him when we lived
in Arizona. He's named
after a small town in
southern Arizona.

COFFEE OR TEA?
Green tea.

MORNING PERSON OR NIGHT
OWL?
Night owl.

FICTION OR NONFICTION?
Yes. I love anything by Atul Gawande or
Siddhartha Mukherjee (I mentioned the science
geek bit, right?), as well as Chuck Klosterman for
balance.

W I N D O W O R A I S L E S E AT ?
Window, so I can see outside and nap.

M U S T- H AV E T R AV E L S N A C K

LUSSETTO WORKED ON A NEW MEDICAL OFFICE CONCEPT FOR KAISER
PERMANENTE'S MANHATTAN BEACH MEDICAL OFFICE IN CALIFORNIA.

HCDMAGAZINE.COM

Crunchy. Salty. Sweet. I don't discriminate.
Snacks are a primary driver of our team.
I once earned the nickname "goat"
because I'll eat pretty much
anything-even that sad, smashed
candy bar at the bottom of your work bag
right now.

-Will Rogers

COURTESY OF HDR ARCHITECTURE

fac e


http://www.HCDMAGAZINE.COM

Healthcare Design - June/July 2018

Table of Contents for the Digital Edition of Healthcare Design - June/July 2018

Healthcare Design - June/july 2018
Contents
Editorial
Show Talk
Full Spectrum
Continuing the Hai Fight
Diversity in Design
Natural Progression
At Your Service
Operations Bridging the Gap
Product Spotlight
The Center
Face Time
Healthcare Design - June/July 2018 - Healthcare Design - June/july 2018
Healthcare Design - June/July 2018 - Cover2
Healthcare Design - June/July 2018 - 1
Healthcare Design - June/July 2018 - 2
Healthcare Design - June/July 2018 - Contents
Healthcare Design - June/July 2018 - 4
Healthcare Design - June/July 2018 - 5
Healthcare Design - June/July 2018 - 6
Healthcare Design - June/July 2018 - 7
Healthcare Design - June/July 2018 - 8
Healthcare Design - June/July 2018 - Editorial
Healthcare Design - June/July 2018 - Show Talk
Healthcare Design - June/July 2018 - 11
Healthcare Design - June/July 2018 - 12
Healthcare Design - June/July 2018 - Full Spectrum
Healthcare Design - June/July 2018 - 14
Healthcare Design - June/July 2018 - 15
Healthcare Design - June/July 2018 - Continuing the Hai Fight
Healthcare Design - June/July 2018 - Diversity in Design
Healthcare Design - June/July 2018 - Natural Progression
Healthcare Design - June/July 2018 - 19
Healthcare Design - June/July 2018 - 20
Healthcare Design - June/July 2018 - 21
Healthcare Design - June/July 2018 - 22
Healthcare Design - June/July 2018 - 23
Healthcare Design - June/July 2018 - 24
Healthcare Design - June/July 2018 - 25
Healthcare Design - June/July 2018 - 26
Healthcare Design - June/July 2018 - 27
Healthcare Design - June/July 2018 - At Your Service
Healthcare Design - June/July 2018 - 29
Healthcare Design - June/July 2018 - 30
Healthcare Design - June/July 2018 - 31
Healthcare Design - June/July 2018 - 32
Healthcare Design - June/July 2018 - 33
Healthcare Design - June/July 2018 - 34
Healthcare Design - June/July 2018 - 35
Healthcare Design - June/July 2018 - 36
Healthcare Design - June/July 2018 - Operations Bridging the Gap
Healthcare Design - June/July 2018 - 38
Healthcare Design - June/July 2018 - 39
Healthcare Design - June/July 2018 - 40
Healthcare Design - June/July 2018 - 41
Healthcare Design - June/July 2018 - 42
Healthcare Design - June/July 2018 - Product Spotlight
Healthcare Design - June/July 2018 - 44
Healthcare Design - June/July 2018 - 45
Healthcare Design - June/July 2018 - 46
Healthcare Design - June/July 2018 - The Center
Healthcare Design - June/July 2018 - Face Time
Healthcare Design - June/July 2018 - Cover3
Healthcare Design - June/July 2018 - Cover4
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