Healthcare Design - November 2019 - 46

elevators leading from an underground parking
garage to the concourse. From there, patients
would have to navigate to one of four welcome
centers that support the various clinic and inpatient buildings (identified as A, B, C, and D).
However, in some areas, the corresponding welcome center wasn't immediately visible from
the elevators, which created confusion on where
patients and families should go. "At some of the
arrival points, the elevator doors would open
and you'd be looking at a brick wall with paper
signs taped to it," Browning says. "It wasn't an
intuitive entry area."
Recognizing the need to "step back and look at
the entire concourse," Browning says the medical center conducted some master planning
exercises, concluding that it needed to address
the main entrance to the hospital. However, the
timing wasn't ideal to undertake a major project
at its front door, as the organization was already
planning to break ground on a $600 million
critical care building on the campus. So instead,
Browning set out to sell leadership on a nearterm solution to address the arrival sequence
and wayfinding within the concourse. Armed
with data from a patient and family experience
survey conducted by GBBN (Cincinnati) and
Kolar Design (Cincinnati), including observations, concourse flow study and analysis, as well
as responses from building users, he made the
case that the existing layout and design were
confusing and adding to families' stress. Browning argued that a renovation to address the arrival experience should be considered sooner
rather than later. "We were able to sell it a little
more by knowing the critical care building was
coming, and that the arrival experience was already a problem and we were going to be adding
even more to it," he says.

ABOV E : A parking

garage entrance
was relocated to
provide space for
a more welcoming
and calming arrival
area. RI GH T A N D
BE LOW: Wayfinding
through the use
of specific colors
and graphics ties
together the elevator
entrances in the
garage (middle) and
the corresponding
location entrance
in the concourse
(below).

LOOKING TO SIMPLIFY

46

NOVEMBER 2019

RYAN KURTZ

After getting buy-in from CCHMC leadership,
phased construction on the project began in
February 2016. "It's rare for urban hospitals to
take on this type of front door disruption, without being done in a large project budget or initiative at the time," says Michael Lied, principal
and director of healthcare at GBBN. "I think
it's made a difference for the patient and family experience and improved the existing facility
and flow." Specifically, the goals of the renovation were to simplify the art and architecture to
make it clearer to patients and visitors where
they were within the facility and develop new
environmental design standards-including
colors, materials, and signage-to guide not only

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Healthcare Design - November 2019

Table of Contents for the Digital Edition of Healthcare Design - November 2019

Healthcare Design - November 2019
Contents
EDITORIAL
SHOW TALK
NATURE INSPIRED
EXPLORING STANDARDIZED POE
FIRST LOOK
GOLDEN OPPORTUNITY
STEP INSIDE
DESIGN INTUITION
AIMING HIGH
PLANNING AND DESIGN
PRODUCT SPOTLIGHT
THE CENTER
PROJECT WATCH
PRODUCT GALLERY
FACE TIME
Healthcare Design - November 2019 - Healthcare Design - November 2019
Healthcare Design - November 2019 - Cover2
Healthcare Design - November 2019 - 1
Healthcare Design - November 2019 - 2
Healthcare Design - November 2019 - Contents
Healthcare Design - November 2019 - 4
Healthcare Design - November 2019 - 5
Healthcare Design - November 2019 - 6
Healthcare Design - November 2019 - 7
Healthcare Design - November 2019 - 8
Healthcare Design - November 2019 - EDITORIAL
Healthcare Design - November 2019 - SHOW TALK
Healthcare Design - November 2019 - 11
Healthcare Design - November 2019 - 12
Healthcare Design - November 2019 - NATURE INSPIRED
Healthcare Design - November 2019 - 14
Healthcare Design - November 2019 - 15
Healthcare Design - November 2019 - EXPLORING STANDARDIZED POE
Healthcare Design - November 2019 - FIRST LOOK
Healthcare Design - November 2019 - GOLDEN OPPORTUNITY
Healthcare Design - November 2019 - 19
Healthcare Design - November 2019 - 20
Healthcare Design - November 2019 - 21
Healthcare Design - November 2019 - 22
Healthcare Design - November 2019 - 23
Healthcare Design - November 2019 - 24
Healthcare Design - November 2019 - 25
Healthcare Design - November 2019 - 26
Healthcare Design - November 2019 - 27
Healthcare Design - November 2019 - STEP INSIDE
Healthcare Design - November 2019 - 29
Healthcare Design - November 2019 - 30
Healthcare Design - November 2019 - 31
Healthcare Design - November 2019 - 32
Healthcare Design - November 2019 - 33
Healthcare Design - November 2019 - 34
Healthcare Design - November 2019 - 35
Healthcare Design - November 2019 - 36
Healthcare Design - November 2019 - 37
Healthcare Design - November 2019 - 38
Healthcare Design - November 2019 - 39
Healthcare Design - November 2019 - 40
Healthcare Design - November 2019 - 41
Healthcare Design - November 2019 - DESIGN INTUITION
Healthcare Design - November 2019 - 43
Healthcare Design - November 2019 - 44
Healthcare Design - November 2019 - 45
Healthcare Design - November 2019 - 46
Healthcare Design - November 2019 - 47
Healthcare Design - November 2019 - 48
Healthcare Design - November 2019 - 49
Healthcare Design - November 2019 - AIMING HIGH
Healthcare Design - November 2019 - 51
Healthcare Design - November 2019 - 52
Healthcare Design - November 2019 - 53
Healthcare Design - November 2019 - 54
Healthcare Design - November 2019 - 55
Healthcare Design - November 2019 - 56
Healthcare Design - November 2019 - 57
Healthcare Design - November 2019 - 58
Healthcare Design - November 2019 - 59
Healthcare Design - November 2019 - 60
Healthcare Design - November 2019 - 61
Healthcare Design - November 2019 - 62
Healthcare Design - November 2019 - 63
Healthcare Design - November 2019 - 64
Healthcare Design - November 2019 - 65
Healthcare Design - November 2019 - 66
Healthcare Design - November 2019 - 67
Healthcare Design - November 2019 - 68
Healthcare Design - November 2019 - 69
Healthcare Design - November 2019 - 70
Healthcare Design - November 2019 - PLANNING AND DESIGN
Healthcare Design - November 2019 - 72
Healthcare Design - November 2019 - 73
Healthcare Design - November 2019 - PRODUCT SPOTLIGHT
Healthcare Design - November 2019 - 75
Healthcare Design - November 2019 - 76
Healthcare Design - November 2019 - 77
Healthcare Design - November 2019 - 78
Healthcare Design - November 2019 - 79
Healthcare Design - November 2019 - 80
Healthcare Design - November 2019 - 81
Healthcare Design - November 2019 - THE CENTER
Healthcare Design - November 2019 - 83
Healthcare Design - November 2019 - PROJECT WATCH
Healthcare Design - November 2019 - 85
Healthcare Design - November 2019 - 86
Healthcare Design - November 2019 - 87
Healthcare Design - November 2019 - 88
Healthcare Design - November 2019 - 89
Healthcare Design - November 2019 - 90
Healthcare Design - November 2019 - PRODUCT GALLERY
Healthcare Design - November 2019 - 92
Healthcare Design - November 2019 - 93
Healthcare Design - November 2019 - 94
Healthcare Design - November 2019 - 95
Healthcare Design - November 2019 - 96
Healthcare Design - November 2019 - 97
Healthcare Design - November 2019 - 98
Healthcare Design - November 2019 - 99
Healthcare Design - November 2019 - 100
Healthcare Design - November 2019 - 101
Healthcare Design - November 2019 - 102
Healthcare Design - November 2019 - 103
Healthcare Design - November 2019 - FACE TIME
Healthcare Design - November 2019 - Cover3
Healthcare Design - November 2019 - Cover4
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