Healthcare Design - March 2020 - 24

WHY NOT?

SPECIAL REPORT
CANCER CENTERS

All of the original elements Heeley and Frazier introduced on MSK Westchester and
that continue to be delivered today are inspired by the goal of improving the patient
experience, particularly in clinical spaces.
"How do we make this less of a scary place
and more spa-like and comfortable, but still
provide the clinicians with everything they
need close at hand?" Frazier says. Solutions
over time have been refined to the smallest of details, such as medical instruments
in exam rooms not hanging on a wall but
tucked into cabinetry and sharps containers
kept out of sight.
And a lot of that has come from Heeley's
insistence on pushing her consultants, including Frazier, to that level of discomfort
that she strives to reach, asking the question
"why not?" "There have been many meetings
where we're all frustrated because we're not
where we want to be, but without that, we're
not getting to the level we want," she says.
When thinking about what the pair has accomplished in the past 10 years, Heeley says
she looks deeper than simply the work itself
but at the finances, too, finding that it's only
"marginally more expensive" to create the
facilities MSK is delivering. And at the end
of the day, it's the patients who are inspiring
the provider's journey to differentiate itself
in a world where there's more choice than
ever in where to seek care. "Patients are doing research, talking to friends, and looking
online for best options, who's getting the
best outcomes, who has the best care. And
they care about what the spaces look and
feel like, believe it or not," Heeley says. "For
us, it's all about pushing forward and creating the next level." 

MORE ONLINE: For a deeper look at
Frazier and Heeley's collaborative
work process, see HCDmagazine.com/MSKEwingCole-collaboration.
T O P: Chemotherapy/infusion rooms at MSK Nassau are all private, with smaller adjacent mobility zones outside for family
members or patients who prefer to socialize. A B OV E : MSK strives to create a positive experience for staff, too, as seen on

the MSK Nassau project. "We now try to change up the color palette, so when clinicians walk into a staff lounge, it's a completely different palette than the rest of the space so they feel like they have something different," Frazier says.

24

MARCH 2020

HCDMAGAZINE.COM

HALKIN/MASON PHOTOGRAPHY LLC

Jennifer Kovacs Silvis is editor-in-chief of
Healthcare Design. She can be reached at
J E N N I F E R . S I LV I S @ E M E R A L D X . C O M .


https://www.healthcaredesignmagazine.com/MSK-EwingCole-collaboration https://www.healthcaredesignmagazine.com/MSK-EwingCole-collaboration http://www.HCDmagazine.com/MSK http://www.HCDMAGAZINE.COM

Healthcare Design - March 2020

Table of Contents for the Digital Edition of Healthcare Design - March 2020

Healthcare Design - March 2020
Editorial
Show Talk
Fuel for Change
Hospital Hotspots
Listen Up, Quiet Down
Special Report: Introduction
Special Report: Elevate & Evolve
Special Report: Support Network
Planning and Design
Product Spotlight
The Center
Supplement to Healthcare Design
Face Time
Healthcare Design - March 2020 - Healthcare Design - March 2020
Healthcare Design - March 2020 - Cover2
Healthcare Design - March 2020 - 1
Healthcare Design - March 2020 - 2
Healthcare Design - March 2020 - 3
Healthcare Design - March 2020 - 4
Healthcare Design - March 2020 - 5
Healthcare Design - March 2020 - 6
Healthcare Design - March 2020 - 7
Healthcare Design - March 2020 - 8
Healthcare Design - March 2020 - Editorial
Healthcare Design - March 2020 - Show Talk
Healthcare Design - March 2020 - 11
Healthcare Design - March 2020 - 12
Healthcare Design - March 2020 - Fuel for Change
Healthcare Design - March 2020 - 14
Healthcare Design - March 2020 - 15
Healthcare Design - March 2020 - Hospital Hotspots
Healthcare Design - March 2020 - Listen Up, Quiet Down
Healthcare Design - March 2020 - Special Report: Introduction
Healthcare Design - March 2020 - 19
Healthcare Design - March 2020 - Special Report: Elevate & Evolve
Healthcare Design - March 2020 - 21
Healthcare Design - March 2020 - 22
Healthcare Design - March 2020 - 23
Healthcare Design - March 2020 - 24
Healthcare Design - March 2020 - 25
Healthcare Design - March 2020 - Special Report: Support Network
Healthcare Design - March 2020 - 27
Healthcare Design - March 2020 - 28
Healthcare Design - March 2020 - 29
Healthcare Design - March 2020 - 30
Healthcare Design - March 2020 - Planning and Design
Healthcare Design - March 2020 - 32
Healthcare Design - March 2020 - 33
Healthcare Design - March 2020 - Product Spotlight
Healthcare Design - March 2020 - 35
Healthcare Design - March 2020 - 36
Healthcare Design - March 2020 - 37
Healthcare Design - March 2020 - The Center
Healthcare Design - March 2020 - 39
Healthcare Design - March 2020 - 40
Healthcare Design - March 2020 - Supplement to Healthcare Design
Healthcare Design - March 2020 - 42
Healthcare Design - March 2020 - 43
Healthcare Design - March 2020 - 44
Healthcare Design - March 2020 - 45
Healthcare Design - March 2020 - 46
Healthcare Design - March 2020 - 47
Healthcare Design - March 2020 - 48
Healthcare Design - March 2020 - 49
Healthcare Design - March 2020 - 50
Healthcare Design - March 2020 - 51
Healthcare Design - March 2020 - 52
Healthcare Design - March 2020 - 53
Healthcare Design - March 2020 - 54
Healthcare Design - March 2020 - 55
Healthcare Design - March 2020 - Face Time
Healthcare Design - March 2020 - Cover3
Healthcare Design - March 2020 - Cover4
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