Healthcare Design - April 2020 - 44

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Q&A

with Kevin Harney, AIA,
NCARB, Vice President/
Principal
ESa (Earl Swensson Associates)

How does your firm work with
clients to help them navigate
the current healthcare market?
When working with each client,
we listen first to leadership
and other stakeholders to learn
the goals and values for their
organization. Utilizing our
experience across the country,
along with practice, design,
design and
and
industry trends within current
healthcare market sectors that

include for-profit, not-for-profit,
academic/research and
academic/research,
andeven
even
hospitality, we then partner
to create community-focused,
wellness environments that support patients and the integrated
care teams who treat them.
How will the design of healthcare spaces change to meet the
demands of today's consumers?
With today's consumer, who

is technologically savvy and
demanding better healthcare
access with patient choices, design professionals
must design spaces that are
human-centered, placing emphasis on a seamless patient
experience. Through the use
of hand-held devices, healthcare spaces will be altered by
a patient's ability to research
physicians and healthcare

providers outside of physician
referrals, the ability to make
appointments and register
for services before arriving on
campus, the ability to control
space comforts,
comforts and
andthe
theability
ability
to order meals and amenities at
any time of day through apps or
online services.
www.esarch.com

Q&A

with Tracey Graham
Principal and Senior
Healthcare Consultant
Hord Coplan Macht

What approach does your firm
use to design spaces that
support care delivery today but
provide enough flexibility for
unknowns of the future?
Hord Coplan Macht uses Design
Thinking and Lean Principles to
understand, analyze, and plan
for our client's demands. Qualitative and quantitative data is
collected upfront and analyzed
with multidisciplinary stakeholders. Collaboration is critical,
giving a multifaceted lens for
greater discovery and under-

44

standing of current demands
and capacity, additional vision,
and insight and experiences
to plan for the art of possible.
Our tools and technology allow
clients to visualize and provide
for greater collaboration in
creating, testing, and planning
for sustainable and flexible
solutions upfront. This improves
design time and outcomes, facilitates change management, and
initiates early interdepartmental
operational readiness.

A P R I L 2 0 2 0 / S U P P L E M E N T T O H E A LT H C A R E D E S I G N

What role does collaboration
play in your process? How do
you ensure the right people
have a voice at the design
table?
Our team is committed to
quality in our work today and as
our clients evolve. We define,
analyze, and plan based on a
client's uniqueness and expected goals, not benchmarks. We

gather qualitative and quantitative information that is analyzed
and tested, using relevant and
recent research findings, the
highest level of standards,
best practices and expected
outcomes to confirm clients current, interim, and future state
needs. Planning for flexibility
requires each solution we ideate
to be prototyped, tested, and
aligned with known and potential change in practice, policy,
reimbursement requirements,
resources, and other variables
that affect healthcare delivery
success and sustainability.
 
www.hcm2.com


http://www.esarch.com http://www.esarch.com http://www.hcm2.com http://www.hcm2.com

Healthcare Design - April 2020

Table of Contents for the Digital Edition of Healthcare Design - April 2020

Healthcare Design - April 2020
Editorial
Show Talk
Right Timing
Sowing Kindness
Call For Nominations For Hcd 10
Solid Ground
Brain Power
Planning And Design
Product Spotlight
The Center
Suppl Ement To Healthcare Design
Face Time
Healthcare Design - April 2020 - Healthcare Design - April 2020
Healthcare Design - April 2020 - Cover2
Healthcare Design - April 2020 - 1
Healthcare Design - April 2020 - 2
Healthcare Design - April 2020 - 3
Healthcare Design - April 2020 - 4
Healthcare Design - April 2020 - 5
Healthcare Design - April 2020 - 6
Healthcare Design - April 2020 - 7
Healthcare Design - April 2020 - 8
Healthcare Design - April 2020 - Editorial
Healthcare Design - April 2020 - Show Talk
Healthcare Design - April 2020 - 11
Healthcare Design - April 2020 - 12
Healthcare Design - April 2020 - Right Timing
Healthcare Design - April 2020 - 14
Healthcare Design - April 2020 - 15
Healthcare Design - April 2020 - Call For Nominations For Hcd 10
Healthcare Design - April 2020 - 17
Healthcare Design - April 2020 - Solid Ground
Healthcare Design - April 2020 - 19
Healthcare Design - April 2020 - 20
Healthcare Design - April 2020 - 21
Healthcare Design - April 2020 - 22
Healthcare Design - April 2020 - 23
Healthcare Design - April 2020 - 24
Healthcare Design - April 2020 - 25
Healthcare Design - April 2020 - Brain Power
Healthcare Design - April 2020 - 27
Healthcare Design - April 2020 - 28
Healthcare Design - April 2020 - 29
Healthcare Design - April 2020 - 30
Healthcare Design - April 2020 - 31
Healthcare Design - April 2020 - 32
Healthcare Design - April 2020 - Planning And Design
Healthcare Design - April 2020 - 34
Healthcare Design - April 2020 - 35
Healthcare Design - April 2020 - 36
Healthcare Design - April 2020 - Product Spotlight
Healthcare Design - April 2020 - 38
Healthcare Design - April 2020 - 39
Healthcare Design - April 2020 - The Center
Healthcare Design - April 2020 - 41
Healthcare Design - April 2020 - Suppl Ement To Healthcare Design
Healthcare Design - April 2020 - 43
Healthcare Design - April 2020 - 44
Healthcare Design - April 2020 - 45
Healthcare Design - April 2020 - 46
Healthcare Design - April 2020 - 47
Healthcare Design - April 2020 - Face Time
Healthcare Design - April 2020 - Cover3
Healthcare Design - April 2020 - Cover4
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