Healthcare Design - August 2020 - 37

IN FO C U S
S T R A T E G I C A P P R O A C H E S to D E S I G N C H A L L E N G E S

STAY-AT-HOME orders and an intense focus on
flattening the curve led many outpatient facilities to close their doors during the first few
months of the COVID -19 pandemic. Now, as
many healthcare providers are resuming outpatient services and reopening their facilities,
they need to address how to ameliorate patient anxiety while encouraging a resumption
of important care.
Through a lens of operational and facility categories, Array has developed a toolkit approach
to help guide these conversations with clients
and provide step-by-step guidelines across the
patient journey. Our baseline parameters are to
reduce infection risk, acknowledge and reduce
patient and staff anxiety, and streamline patient
throughput.
THE TOOLKIT

O P E R AT I O N S

DAVID SENIOR

R E S E T T I N G T H E S TA G E

Utilizing design and operational strategies can help decrease
anxiety among staff and patients as outpatient care resumes in the
aftermath of COVID-19 By Pat Malick

The following topic areas explore how to holistically apply the above principles in an outpatient
care setting:
Pre-visit. Pre-visit communication is step
one and provides an opportunity to communicate safety precautions and offer vital guidance
about the inherent risks of delaying care. By developing and implementing standard instruction reminders, providers have an opportunity
to set patient expectations and reduce anxiety.
The communication should speak to testing requirements prior to the visit, personal protective equipment (PPE) expectations during a
visit, screening protocols upon arrival, guidance
for support/family members accompanying the
patient, and infection prevention measures.
Additionally, scheduling appointments further apart will allow for immediate rooming
after check-in to reduce the number of people
waiting, free up more time for providers to assess the physical and emotional needs of their
patients, and allow for more rigorous cleaning
of exam rooms between visits.
Staff protocol. Creation of a policy for
pre-shift temperature and wellness checks
should relieve some staff anxiety around peer
interaction, as well. Consideration of how staff
may need or want to change when
arriving in the morning or before leaving to go home is important. Health leaders should also

AUGUST 2020

37



Healthcare Design - August 2020

Table of Contents for the Digital Edition of Healthcare Design - August 2020

Healthcare Design - August 2020
Editorial
Show Talk
Remote Impact
Signs of the Times
Design Inspiration
Photo Tour
Acute Condition
Holistic Hospitality
Operations Resetting T H E S Tage
Product Spotlight Surfaces
The Center
Welcome
2020 Design Show Case Jury / Award Winners and Finalists
Award of Merit: Trend Setter
Award of Merit: Southern Charm
Honorablemention : Water - Front Wonder
Honorablemention : Iconic Innovation
Honorablemention: Coastal Hero
Right Spots
Project Directory
Healthcare Design Showcase
Face Time
Healthcare Design - August 2020 - Healthcare Design - August 2020
Healthcare Design - August 2020 - Cover2
Healthcare Design - August 2020 - 1
Healthcare Design - August 2020 - 2
Healthcare Design - August 2020 - 3
Healthcare Design - August 2020 - 4
Healthcare Design - August 2020 - 5
Healthcare Design - August 2020 - 6
Healthcare Design - August 2020 - 7
Healthcare Design - August 2020 - 8
Healthcare Design - August 2020 - 9
Healthcare Design - August 2020 - 10
Healthcare Design - August 2020 - Editorial
Healthcare Design - August 2020 - Show Talk
Healthcare Design - August 2020 - 13
Healthcare Design - August 2020 - 14
Healthcare Design - August 2020 - Remote Impact
Healthcare Design - August 2020 - 16
Healthcare Design - August 2020 - Signs of the Times
Healthcare Design - August 2020 - Design Inspiration
Healthcare Design - August 2020 - 19
Healthcare Design - August 2020 - Photo Tour
Healthcare Design - August 2020 - 21
Healthcare Design - August 2020 - 22
Healthcare Design - August 2020 - 23
Healthcare Design - August 2020 - 24
Healthcare Design - August 2020 - 25
Healthcare Design - August 2020 - Acute Condition
Healthcare Design - August 2020 - 27
Healthcare Design - August 2020 - 28
Healthcare Design - August 2020 - 29
Healthcare Design - August 2020 - Holistic Hospitality
Healthcare Design - August 2020 - 31
Healthcare Design - August 2020 - 32
Healthcare Design - August 2020 - 33
Healthcare Design - August 2020 - 34
Healthcare Design - August 2020 - 35
Healthcare Design - August 2020 - 36
Healthcare Design - August 2020 - Operations Resetting T H E S Tage
Healthcare Design - August 2020 - 38
Healthcare Design - August 2020 - Product Spotlight Surfaces
Healthcare Design - August 2020 - 40
Healthcare Design - August 2020 - The Center
Healthcare Design - August 2020 - Welcome
Healthcare Design - August 2020 - 43
Healthcare Design - August 2020 - 44
Healthcare Design - August 2020 - 2020 Design Show Case Jury / Award Winners and Finalists
Healthcare Design - August 2020 - Award of Merit: Trend Setter
Healthcare Design - August 2020 - 47
Healthcare Design - August 2020 - Award of Merit: Southern Charm
Healthcare Design - August 2020 - 49
Healthcare Design - August 2020 - Honorablemention : Water - Front Wonder
Healthcare Design - August 2020 - Honorablemention : Iconic Innovation
Healthcare Design - August 2020 - 52
Healthcare Design - August 2020 - Honorablemention: Coastal Hero
Healthcare Design - August 2020 - Right Spots
Healthcare Design - August 2020 - 55
Healthcare Design - August 2020 - 56
Healthcare Design - August 2020 - 57
Healthcare Design - August 2020 - Project Directory
Healthcare Design - August 2020 - 59
Healthcare Design - August 2020 - Healthcare Design Showcase
Healthcare Design - August 2020 - 61
Healthcare Design - August 2020 - 62
Healthcare Design - August 2020 - 63
Healthcare Design - August 2020 - 64
Healthcare Design - August 2020 - 65
Healthcare Design - August 2020 - 66
Healthcare Design - August 2020 - 67
Healthcare Design - August 2020 - 68
Healthcare Design - August 2020 - 69
Healthcare Design - August 2020 - 70
Healthcare Design - August 2020 - 71
Healthcare Design - August 2020 - 72
Healthcare Design - August 2020 - 73
Healthcare Design - August 2020 - 74
Healthcare Design - August 2020 - 75
Healthcare Design - August 2020 - 76
Healthcare Design - August 2020 - 77
Healthcare Design - August 2020 - 78
Healthcare Design - August 2020 - 79
Healthcare Design - August 2020 - 80
Healthcare Design - August 2020 - 81
Healthcare Design - August 2020 - 82
Healthcare Design - August 2020 - 83
Healthcare Design - August 2020 - 84
Healthcare Design - August 2020 - 85
Healthcare Design - August 2020 - 86
Healthcare Design - August 2020 - 87
Healthcare Design - August 2020 - 88
Healthcare Design - August 2020 - 89
Healthcare Design - August 2020 - 90
Healthcare Design - August 2020 - 91
Healthcare Design - August 2020 - 92
Healthcare Design - August 2020 - 93
Healthcare Design - August 2020 - 94
Healthcare Design - August 2020 - 95
Healthcare Design - August 2020 - 96
Healthcare Design - August 2020 - 97
Healthcare Design - August 2020 - 98
Healthcare Design - August 2020 - 99
Healthcare Design - August 2020 - 100
Healthcare Design - August 2020 - 101
Healthcare Design - August 2020 - 102
Healthcare Design - August 2020 - 103
Healthcare Design - August 2020 - 104
Healthcare Design - August 2020 - 105
Healthcare Design - August 2020 - 106
Healthcare Design - August 2020 - 107
Healthcare Design - August 2020 - 108
Healthcare Design - August 2020 - 109
Healthcare Design - August 2020 - 110
Healthcare Design - August 2020 - 111
Healthcare Design - August 2020 - Face Time
Healthcare Design - August 2020 - Cover3
Healthcare Design - August 2020 - Cover4
https://www.nxtbook.com/nxtbooks/healthcaredesign/202010
https://www.nxtbook.com/nxtbooks/healthcaredesign/202009
https://www.nxtbook.com/nxtbooks/healthcaredesign/202008
https://www.nxtbook.com/nxtbooks/healthcaredesign/20200607
https://www.nxtbook.com/nxtbooks/healthcaredesign/202005
https://www.nxtbook.com/nxtbooks/healthcaredesign/202004
https://www.nxtbook.com/nxtbooks/healthcaredesign/202003
https://www.nxtbook.com/nxtbooks/healthcaredesign/20200102
https://www.nxtbook.com/nxtbooks/healthcaredesign/201912
https://www.nxtbook.com/nxtbooks/healthcaredesign/201911
https://www.nxtbook.com/nxtbooks/healthcaredesign/201910
https://www.nxtbook.com/nxtbooks/healthcaredesign/201909
https://www.nxtbook.com/nxtbooks/healthcaredesign/201908
https://www.nxtbook.com/nxtbooks/healthcaredesign/20190607
https://www.nxtbook.com/nxtbooks/healthcaredesign/201905
https://www.nxtbook.com/nxtbooks/healthcaredesign/201904
https://www.nxtbook.com/nxtbooks/healthcaredesign/201903
https://www.nxtbook.com/nxtbooks/healthcaredesign/201902
https://www.nxtbook.com/nxtbooks/healthcaredesign/201901
https://www.nxtbook.com/nxtbooks/healthcaredesign/201812
https://www.nxtbook.com/nxtbooks/healthcaredesign/201811
https://www.nxtbook.com/nxtbooks/healthcaredesign/201810
https://www.nxtbook.com/nxtbooks/healthcaredesign/201809
https://www.nxtbook.com/nxtbooks/healthcaredesign/201808
https://www.nxtbook.com/nxtbooks/healthcaredesign/20180607
https://www.nxtbook.com/nxtbooks/healthcaredesign/201805
https://www.nxtbook.com/nxtbooks/healthcaredesign/201804
https://www.nxtbook.com/nxtbooks/healthcaredesign/201803
https://www.nxtbook.com/nxtbooks/healthcaredesign/201802
https://www.nxtbook.com/nxtbooks/healthcaredesign/201801
https://www.nxtbook.com/nxtbooks/healthcaredesign/201712
https://www.nxtbook.com/nxtbooks/healthcaredesign/201711
https://www.nxtbook.com/nxtbooks/healthcaredesign/201710
https://www.nxtbook.com/nxtbooks/healthcaredesign/201709
https://www.nxtbook.com/nxtbooks/healthcaredesign/201708
https://www.nxtbook.com/nxtbooks/healthcaredesign/201706
https://www.nxtbook.com/nxtbooks/healthcaredesign/201705
https://www.nxtbook.com/nxtbooks/healthcaredesign/201704
https://www.nxtbook.com/nxtbooks/healthcaredesign/201703
https://www.nxtbook.com/nxtbooks/healthcaredesign/201702
https://www.nxtbook.com/nxtbooks/healthcaredesign/201701
https://www.nxtbook.com/nxtbooks/healthcaredesign/201612
https://www.nxtbook.com/nxtbooks/healthcaredesign/201611
https://www.nxtbook.com/nxtbooks/healthcaredesign/201610
https://www.nxtbook.com/nxtbooks/healthcaredesign/201609
https://www.nxtbook.com/nxtbooks/healthcaredesign/201608
https://www.nxtbook.com/nxtbooks/healthcaredesign/20160607
https://www.nxtbook.com/nxtbooks/healthcaredesign/201605
https://www.nxtbook.com/nxtbooks/healthcaredesign/201604
https://www.nxtbook.com/nxtbooks/healthcaredesign/201603
https://www.nxtbook.com/nxtbooks/healthcaredesign/20160102
https://www.nxtbook.com/nxtbooks/healthcaredesign/201512
https://www.nxtbook.com/nxtbooks/healthcaredesign/201511
https://www.nxtbook.com/nxtbooks/healthcaredesign/201510
https://www.nxtbook.com/nxtbooks/healthcaredesign/201509
https://www.nxtbook.com/nxtbooks/healthcaredesign/201508
https://www.nxtbook.com/nxtbooks/healthcaredesign/201506
https://www.nxtbook.com/nxtbooks/healthcaredesign/201505
https://www.nxtbook.com/nxtbooks/healthcaredesign/201504
https://www.nxtbook.com/nxtbooks/healthcaredesign/201503
https://www.nxtbook.com/nxtbooks/healthcaredesign/201501
https://www.nxtbook.com/nxtbooks/healthcaredesign/201412
https://www.nxtbook.com/nxtbooks/healthcaredesign/201410
https://www.nxtbook.com/nxtbooks/healthcaredesign/201409
https://www.nxtbook.com/nxtbooks/healthcaredesign/201408
https://www.nxtbook.com/nxtbooks/healthcaredesign/201407
https://www.nxtbook.com/nxtbooks/healthcaredesign/201405
https://www.nxtbook.com/nxtbooks/healthcaredesign/201404
https://www.nxtbook.com/nxtbooks/healthcaredesign/201403
https://www.nxtbook.com/nxtbooks/healthcaredesign/201401
https://www.nxtbook.com/nxtbooks/healthcaredesign/201312
https://www.nxtbook.com/nxtbooks/healthcaredesign/201311
https://www.nxtbook.com/nxtbooks/healthcaredesign/201310
https://www.nxtbook.com/nxtbooks/healthcaredesign/201309
https://www.nxtbook.com/nxtbooks/healthcaredesign/201308
https://www.nxtbookmedia.com