Healthcare Design - August 2020 - 47

© CHRIS COOPER PHOTOGRAPHY

a "warm welcome" and a "thoughtful send-off"
and presenting opportunities for moments of
inspiration, surprise, and delight. The in-house
design team plays a major role in establishing the vision, setting the design criteria, and
shepherding it along every step of the way as it
develops, ensuring the integrity of the vision is
maintained. It's also critical to specify durable,
bleach-cleanable materials that will endure
time.
You engaged patients and staff in the design
process. How was their feedback translated
to the design?
Heeley: We all knew this building would be
completed six years from the time we began
planning, so a futuristic vision was imperative.
We heard from patients, clinicians, doctors, and
staff, who said:
*	 "We want it to be an international beacon."
*	 "The patient should leave feeling : 'it was
about me.'"app
*	 "Historically, clinics were designed for the
doctors, not the patients. This model needs
to change that."
*	 "Give patients control."
*	 "Let the building come to the patient."
*	 "We want the Apple model-completely new
and change the way people do things."
These voices represented a host of thoughts
we distilled into pillars, which represent the
basic underlying belief for the project: We Heal,
We Care, We Understand.
When diagnosed with cancer, patients immediately feel a loss of control. The design must
present every opportunity to restore a sense of
control back to the patient. We integrated bedside (inpatient) and chairside (chemotherapy)
tablets that enable patients to control room
temperature, video conference with family, order food, shop in the retail store, control window treatments and lights, watch on-demand
entertainment, and more.
We've also made a distinct effort to break
down physical barriers and create more personal interactions at check-in, in exam/consult
rooms, at checkout, etc., by eliminating massive
reception desks and outfitting staff with mobile
devices, allowing them to go to the patient versus the patient going to them.
The overall feeling of the building was intended to be a disarming, warm, and engaging
one. The anti-hospital, with a hospitality vibe.
Technology played a large part in allowing the
design to take new directions.
Cancer patients may experience "fatigue of
the same" by visiting the same facility again

The inpatient floor
accommodates the
needs of family
members, too, with
this lounge space
that offers built-in
workspaces, storage, seating nooks,
and areas for large
groups to gather.

and again. How did you remedy this via design?
Mary-Jean Eastman: Cancer patients spend a lot of their lives in a facility, and each visit may include diagnostics, treatment, and consultations
with clinicians. There is often waiting time between appointments. The
institution and design team had used real-time locating system technology on a previous ambulatory surgery project and felt it would facilitate
patient and family use of all the lounge and food services in this new building and eliminate anxiety related to being in the right place for the next
appointment.
Lionel Ohayon: We focused on creating a place that inspires, developing
three design typologies for common spaces that are grouped as neighborhoods: restoration, recreation, and activation. As their names imply, each
is crafted to engage and support a broad array of activities for the patients
and their caregivers. The palette was derived as a backdrop to the experiences and choices that patients would have. We used lighting as a strategy to define spaces and create boundaries in lieu of defining spaces with
walls. Color was added as an accent and not a primary focal point to the
space. The intent is to allow for discovery and not to think of any space being designed for waiting.
A small space that had a big impact on our jury is the "Get It Together Room," a place where patients can pause to gather themselves before leaving the building. How did you approach its design?
Heeley: Borne of a need at an existing ambulatory care facility off-site,
an MSK greeter noticed patients who had just received a diagnosis were
hesitant to exit the building without first pausing. He could read their
expressions and would escort them aside to a private space where they
could gather themselves before going back out into the world. These
spaces were intentionally positioned at both lobbies, providing patients
with a respectful, private place.
For more on this project, see page 60. 
Jennifer Kovacs Silvis is editor-in-chief of Healthcare Design. She can be
reached at J E N N I F E R . S I L V I S @ E M E R A L D X . C O M .

AUGUST 2020

47



Healthcare Design - August 2020

Table of Contents for the Digital Edition of Healthcare Design - August 2020

Healthcare Design - August 2020
Editorial
Show Talk
Remote Impact
Signs of the Times
Design Inspiration
Photo Tour
Acute Condition
Holistic Hospitality
Operations Resetting T H E S Tage
Product Spotlight Surfaces
The Center
Welcome
2020 Design Show Case Jury / Award Winners and Finalists
Award of Merit: Trend Setter
Award of Merit: Southern Charm
Honorablemention : Water - Front Wonder
Honorablemention : Iconic Innovation
Honorablemention: Coastal Hero
Right Spots
Project Directory
Healthcare Design Showcase
Face Time
Healthcare Design - August 2020 - Healthcare Design - August 2020
Healthcare Design - August 2020 - Cover2
Healthcare Design - August 2020 - 1
Healthcare Design - August 2020 - 2
Healthcare Design - August 2020 - 3
Healthcare Design - August 2020 - 4
Healthcare Design - August 2020 - 5
Healthcare Design - August 2020 - 6
Healthcare Design - August 2020 - 7
Healthcare Design - August 2020 - 8
Healthcare Design - August 2020 - 9
Healthcare Design - August 2020 - 10
Healthcare Design - August 2020 - Editorial
Healthcare Design - August 2020 - Show Talk
Healthcare Design - August 2020 - 13
Healthcare Design - August 2020 - 14
Healthcare Design - August 2020 - Remote Impact
Healthcare Design - August 2020 - 16
Healthcare Design - August 2020 - Signs of the Times
Healthcare Design - August 2020 - Design Inspiration
Healthcare Design - August 2020 - 19
Healthcare Design - August 2020 - Photo Tour
Healthcare Design - August 2020 - 21
Healthcare Design - August 2020 - 22
Healthcare Design - August 2020 - 23
Healthcare Design - August 2020 - 24
Healthcare Design - August 2020 - 25
Healthcare Design - August 2020 - Acute Condition
Healthcare Design - August 2020 - 27
Healthcare Design - August 2020 - 28
Healthcare Design - August 2020 - 29
Healthcare Design - August 2020 - Holistic Hospitality
Healthcare Design - August 2020 - 31
Healthcare Design - August 2020 - 32
Healthcare Design - August 2020 - 33
Healthcare Design - August 2020 - 34
Healthcare Design - August 2020 - 35
Healthcare Design - August 2020 - 36
Healthcare Design - August 2020 - Operations Resetting T H E S Tage
Healthcare Design - August 2020 - 38
Healthcare Design - August 2020 - Product Spotlight Surfaces
Healthcare Design - August 2020 - 40
Healthcare Design - August 2020 - The Center
Healthcare Design - August 2020 - Welcome
Healthcare Design - August 2020 - 43
Healthcare Design - August 2020 - 44
Healthcare Design - August 2020 - 2020 Design Show Case Jury / Award Winners and Finalists
Healthcare Design - August 2020 - Award of Merit: Trend Setter
Healthcare Design - August 2020 - 47
Healthcare Design - August 2020 - Award of Merit: Southern Charm
Healthcare Design - August 2020 - 49
Healthcare Design - August 2020 - Honorablemention : Water - Front Wonder
Healthcare Design - August 2020 - Honorablemention : Iconic Innovation
Healthcare Design - August 2020 - 52
Healthcare Design - August 2020 - Honorablemention: Coastal Hero
Healthcare Design - August 2020 - Right Spots
Healthcare Design - August 2020 - 55
Healthcare Design - August 2020 - 56
Healthcare Design - August 2020 - 57
Healthcare Design - August 2020 - Project Directory
Healthcare Design - August 2020 - 59
Healthcare Design - August 2020 - Healthcare Design Showcase
Healthcare Design - August 2020 - 61
Healthcare Design - August 2020 - 62
Healthcare Design - August 2020 - 63
Healthcare Design - August 2020 - 64
Healthcare Design - August 2020 - 65
Healthcare Design - August 2020 - 66
Healthcare Design - August 2020 - 67
Healthcare Design - August 2020 - 68
Healthcare Design - August 2020 - 69
Healthcare Design - August 2020 - 70
Healthcare Design - August 2020 - 71
Healthcare Design - August 2020 - 72
Healthcare Design - August 2020 - 73
Healthcare Design - August 2020 - 74
Healthcare Design - August 2020 - 75
Healthcare Design - August 2020 - 76
Healthcare Design - August 2020 - 77
Healthcare Design - August 2020 - 78
Healthcare Design - August 2020 - 79
Healthcare Design - August 2020 - 80
Healthcare Design - August 2020 - 81
Healthcare Design - August 2020 - 82
Healthcare Design - August 2020 - 83
Healthcare Design - August 2020 - 84
Healthcare Design - August 2020 - 85
Healthcare Design - August 2020 - 86
Healthcare Design - August 2020 - 87
Healthcare Design - August 2020 - 88
Healthcare Design - August 2020 - 89
Healthcare Design - August 2020 - 90
Healthcare Design - August 2020 - 91
Healthcare Design - August 2020 - 92
Healthcare Design - August 2020 - 93
Healthcare Design - August 2020 - 94
Healthcare Design - August 2020 - 95
Healthcare Design - August 2020 - 96
Healthcare Design - August 2020 - 97
Healthcare Design - August 2020 - 98
Healthcare Design - August 2020 - 99
Healthcare Design - August 2020 - 100
Healthcare Design - August 2020 - 101
Healthcare Design - August 2020 - 102
Healthcare Design - August 2020 - 103
Healthcare Design - August 2020 - 104
Healthcare Design - August 2020 - 105
Healthcare Design - August 2020 - 106
Healthcare Design - August 2020 - 107
Healthcare Design - August 2020 - 108
Healthcare Design - August 2020 - 109
Healthcare Design - August 2020 - 110
Healthcare Design - August 2020 - 111
Healthcare Design - August 2020 - Face Time
Healthcare Design - August 2020 - Cover3
Healthcare Design - August 2020 - Cover4
https://www.nxtbook.com/nxtbooks/healthcaredesign/202010
https://www.nxtbook.com/nxtbooks/healthcaredesign/202009
https://www.nxtbook.com/nxtbooks/healthcaredesign/202008
https://www.nxtbook.com/nxtbooks/healthcaredesign/20200607
https://www.nxtbook.com/nxtbooks/healthcaredesign/202005
https://www.nxtbook.com/nxtbooks/healthcaredesign/202004
https://www.nxtbook.com/nxtbooks/healthcaredesign/202003
https://www.nxtbook.com/nxtbooks/healthcaredesign/20200102
https://www.nxtbook.com/nxtbooks/healthcaredesign/201912
https://www.nxtbook.com/nxtbooks/healthcaredesign/201911
https://www.nxtbook.com/nxtbooks/healthcaredesign/201910
https://www.nxtbook.com/nxtbooks/healthcaredesign/201909
https://www.nxtbook.com/nxtbooks/healthcaredesign/201908
https://www.nxtbook.com/nxtbooks/healthcaredesign/20190607
https://www.nxtbook.com/nxtbooks/healthcaredesign/201905
https://www.nxtbook.com/nxtbooks/healthcaredesign/201904
https://www.nxtbook.com/nxtbooks/healthcaredesign/201903
https://www.nxtbook.com/nxtbooks/healthcaredesign/201902
https://www.nxtbook.com/nxtbooks/healthcaredesign/201901
https://www.nxtbook.com/nxtbooks/healthcaredesign/201812
https://www.nxtbook.com/nxtbooks/healthcaredesign/201811
https://www.nxtbook.com/nxtbooks/healthcaredesign/201810
https://www.nxtbook.com/nxtbooks/healthcaredesign/201809
https://www.nxtbook.com/nxtbooks/healthcaredesign/201808
https://www.nxtbook.com/nxtbooks/healthcaredesign/20180607
https://www.nxtbook.com/nxtbooks/healthcaredesign/201805
https://www.nxtbook.com/nxtbooks/healthcaredesign/201804
https://www.nxtbook.com/nxtbooks/healthcaredesign/201803
https://www.nxtbook.com/nxtbooks/healthcaredesign/201802
https://www.nxtbook.com/nxtbooks/healthcaredesign/201801
https://www.nxtbook.com/nxtbooks/healthcaredesign/201712
https://www.nxtbook.com/nxtbooks/healthcaredesign/201711
https://www.nxtbook.com/nxtbooks/healthcaredesign/201710
https://www.nxtbook.com/nxtbooks/healthcaredesign/201709
https://www.nxtbook.com/nxtbooks/healthcaredesign/201708
https://www.nxtbook.com/nxtbooks/healthcaredesign/201706
https://www.nxtbook.com/nxtbooks/healthcaredesign/201705
https://www.nxtbook.com/nxtbooks/healthcaredesign/201704
https://www.nxtbook.com/nxtbooks/healthcaredesign/201703
https://www.nxtbook.com/nxtbooks/healthcaredesign/201702
https://www.nxtbook.com/nxtbooks/healthcaredesign/201701
https://www.nxtbook.com/nxtbooks/healthcaredesign/201612
https://www.nxtbook.com/nxtbooks/healthcaredesign/201611
https://www.nxtbook.com/nxtbooks/healthcaredesign/201610
https://www.nxtbook.com/nxtbooks/healthcaredesign/201609
https://www.nxtbook.com/nxtbooks/healthcaredesign/201608
https://www.nxtbook.com/nxtbooks/healthcaredesign/20160607
https://www.nxtbook.com/nxtbooks/healthcaredesign/201605
https://www.nxtbook.com/nxtbooks/healthcaredesign/201604
https://www.nxtbook.com/nxtbooks/healthcaredesign/201603
https://www.nxtbook.com/nxtbooks/healthcaredesign/20160102
https://www.nxtbook.com/nxtbooks/healthcaredesign/201512
https://www.nxtbook.com/nxtbooks/healthcaredesign/201511
https://www.nxtbook.com/nxtbooks/healthcaredesign/201510
https://www.nxtbook.com/nxtbooks/healthcaredesign/201509
https://www.nxtbook.com/nxtbooks/healthcaredesign/201508
https://www.nxtbook.com/nxtbooks/healthcaredesign/201506
https://www.nxtbook.com/nxtbooks/healthcaredesign/201505
https://www.nxtbook.com/nxtbooks/healthcaredesign/201504
https://www.nxtbook.com/nxtbooks/healthcaredesign/201503
https://www.nxtbook.com/nxtbooks/healthcaredesign/201501
https://www.nxtbook.com/nxtbooks/healthcaredesign/201412
https://www.nxtbook.com/nxtbooks/healthcaredesign/201410
https://www.nxtbook.com/nxtbooks/healthcaredesign/201409
https://www.nxtbook.com/nxtbooks/healthcaredesign/201408
https://www.nxtbook.com/nxtbooks/healthcaredesign/201407
https://www.nxtbook.com/nxtbooks/healthcaredesign/201405
https://www.nxtbook.com/nxtbooks/healthcaredesign/201404
https://www.nxtbook.com/nxtbooks/healthcaredesign/201403
https://www.nxtbook.com/nxtbooks/healthcaredesign/201401
https://www.nxtbook.com/nxtbooks/healthcaredesign/201312
https://www.nxtbook.com/nxtbooks/healthcaredesign/201311
https://www.nxtbook.com/nxtbooks/healthcaredesign/201310
https://www.nxtbook.com/nxtbooks/healthcaredesign/201309
https://www.nxtbook.com/nxtbooks/healthcaredesign/201308
https://www.nxtbookmedia.com