CHC Planning Guide - 2019 - 28

Fundamentals

Waiting Room
Waiting rooms give the first impressions of the care experience. Wherever possible, they should be large enough
for patients to be comfortable, entertained, and give flow to movement around the space. To determine the
space you need, a simple method is to allow 120-square feet for the first 6 patients and an additional 10-square
feet per patient thereafter. This includes seating, walking spaces, entrance door, and access to the front
reception desk.

EXPERT
ADVICE

3D rendering of the waiting room space can help determine optimal size and layout.

Many factors can increase your seating requirements in a CHC
environment. For example, you may have patients who arrive early to their
appointments. Emergency patients who come to your office planning
to wait until they can be worked in to see the dentists will also add to
capacity. Many low-income families cannot afford child-care, so visiting
the dentist can be a family outing. Allow for room for additional family
members in your space requirements.
As we mentioned earlier, if your practice will accept a high percentage
of pediatric patients a separate play area in the waiting room may help
to entertain them and reduce the impact of their normal exuberance
on other adult patients. It keeps rambunctious activity within specified
confines, promotes a positive experience for the child visiting the dentist,
and reduces stress for child, the parent, and other patients.
Some community health centers are embracing a 'cafeteria' approach to waiting room space. While this requires
more square footage, the waiting area becomes a functional place for families with areas for supervising
schoolwork and play. You can achieve great results with two or three chairs surrounding small tables where
parents can supervise children's schoolwork while sibling(s) receive care. Consider designating a wall in the play
area where several video game stations are installed at different heights.

Patient Restrooms
Patients need to have a sufficient number of restroom facilities available
to them. ADA requirements specify minimum sizes for wheelchair access
- typically a stall that has a 60" turning radius. Locate restrooms near
the waiting room area. If you have a restroom in the waiting room area, try
to create indirect access so that patients in waiting room seating do not
face the restroom door.

28

Call: 1-800-851-0400 8:00am-8:00pm, (ET)



CHC Planning Guide - 2019

Table of Contents for the Digital Edition of CHC Planning Guide - 2019

Table of Contents
CHC Planning Guide - 2019 - Cover1
CHC Planning Guide - 2019 - Cover2
CHC Planning Guide - 2019 - 3
CHC Planning Guide - 2019 - 4
CHC Planning Guide - 2019 - 5
CHC Planning Guide - 2019 - 6
CHC Planning Guide - 2019 - Table of Contents
CHC Planning Guide - 2019 - 8
CHC Planning Guide - 2019 - 9
CHC Planning Guide - 2019 - 10
CHC Planning Guide - 2019 - 11
CHC Planning Guide - 2019 - 12
CHC Planning Guide - 2019 - 13
CHC Planning Guide - 2019 - 14
CHC Planning Guide - 2019 - 15
CHC Planning Guide - 2019 - 16
CHC Planning Guide - 2019 - 17
CHC Planning Guide - 2019 - 18
CHC Planning Guide - 2019 - 19
CHC Planning Guide - 2019 - 20
CHC Planning Guide - 2019 - 21
CHC Planning Guide - 2019 - 22
CHC Planning Guide - 2019 - 23
CHC Planning Guide - 2019 - 24
CHC Planning Guide - 2019 - 25
CHC Planning Guide - 2019 - 26
CHC Planning Guide - 2019 - 27
CHC Planning Guide - 2019 - 28
CHC Planning Guide - 2019 - 29
CHC Planning Guide - 2019 - 30
CHC Planning Guide - 2019 - 31
CHC Planning Guide - 2019 - 32
CHC Planning Guide - 2019 - 33
CHC Planning Guide - 2019 - 34
CHC Planning Guide - 2019 - 35
CHC Planning Guide - 2019 - 36
CHC Planning Guide - 2019 - 37
CHC Planning Guide - 2019 - 38
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CHC Planning Guide - 2019 - 40
CHC Planning Guide - 2019 - 41
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CHC Planning Guide - 2019 - 50
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CHC Planning Guide - 2019 - 73
CHC Planning Guide - 2019 - 74
CHC Planning Guide - 2019 - Cover3
CHC Planning Guide - 2019 - Cover4
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