2016 Corporate Social Responsibility Review - 14

PILLAR 3: TEAM SCHEIN ENGAGEMENT

Implementing Reverse
Mentoring to Develop Talent
at All Career Stages
In late 2016, Henry Schein implemented
a reverse mentoring program that pairs
high-potential young talent with more
seasoned TSMs to foster an exchange of
ideas across generations. In the interview
below, mentor Luke Forster, Supervisor,
Purchasing, Inventory Management,
who joined Henry Schein in 2012,
and mentee Marguerite Walsh, Vice
President, Product Merchandising, Henry
Schein Dental, a 26-year veteran of the
Company, discuss their experience in
the program after meeting regularly
for five months.

Q: What has been most beneficial
for each of you in participating
in the Reverse Mentoring Program
so far?
Marguerite Walsh: I currently lead a team
of 13 people and am the most senior
person in the group. Most of the newer
TSMs are in their 20s and 30s. The time
that I spend with Luke in conversation
helps me so much in how I relate to my
team and others. Getting Luke's insights
on different things-management,
rewards, what the younger generation
is looking for-has definitely made an
impact on how I relate to and work
with our team. For example, one of the
things that I wanted to do last year was
to implement a development program
for my team that would help connect
them to other areas of the Company. I
ran the idea by Luke, and he has been
instrumental in helping me roll this out
in a way that engages the younger team
members. As a result, it has been very
well received and I have almost full
participation.
Luke Forster: Marguerite and I have
focused on open dialogue, which has
been great for both of us. For me,
14

it's given me more exposure to and
perspective on the Company and
why things are the way they are. It has
allowed me to see a different side of the
business. I've also had the opportunity
to attend meetings and events with
Marguerite that I wouldn't ordinarily
attend. I got to shadow Marguerite for
the day at the annual Greater New
York Dental Meeting, which provided a
completely different perspective on our
Company and our work with vendors.
Marguerite: I introduced Luke to many
of our suppliers that day, providing
them insight on our reverse mentoring
program, and they were so enthusiastic.
Many of them said, "This is exciting, we
should do this in our company."
Luke: I've gotten that from other people
as well, people who have similar roles to
mine who say, "That sounds really cool.
How did you get that opportunity?"

Q: Had you worked together
before or is this program
responsible for connecting you?
Marguerite: Luke is with inventory
management, and I'm with the
merchandising group for dental. Our
teams work together, but we had never
personally worked together. And what's
interesting is that just from this program,
we have been able to start other
projects, bringing other team members
in to benefit both our teams.

Luke: There were times when we
were talking and Marguerite would
say, "This isn't a great process from
our perspective," and I'd say, "That's
funny, because it's not really great
for us either." So we would identify
opportunities to partner to try to
improve something.

Q: What advice do you have for
others seeking or considering
participating in a reverse
mentoring program?
Marguerite: One of the things that
I've liked most about the program is
that, because there is no structure,
Luke and I have been able to let it take
us to areas that work for both of us
and where we both have benefited.
Before we started, I was a little nervous
because I wasn't sure what to expect
or how exactly we should begin. But
Luke comes in to each meeting with
a list of topics, we choose one, and
we start talking. The conversations
go from there and take us in a lot of
different directions. So my advice
would be, don't stress about it, just go
into it with a positive attitude and start
talking. Let it take you where you want.
It's a great experience.
Luke: I agree. I recently had a meeting
with a couple of the other mentors
and found that they had each taken
the relationship in a slightly different
direction. I think that's great because
each pair gets output based on what
they're looking for and what they're
passionate about. I went into this a
little nervous about how I was going
to be able to teach someone with so
much experience, but the great thing
about the program is that even though
it's called a reverse mentoring program,
you are both the mentor and the
mentee at the same time. I'm constantly
learning, just by the nature of our open
discussions.



Table of Contents for the Digital Edition of 2016 Corporate Social Responsibility Review

Contents
2016 Corporate Social Responsibility Review - Cover1
2016 Corporate Social Responsibility Review - Contents
2016 Corporate Social Responsibility Review - 1
2016 Corporate Social Responsibility Review - 2
2016 Corporate Social Responsibility Review - 3
2016 Corporate Social Responsibility Review - 4
2016 Corporate Social Responsibility Review - 5
2016 Corporate Social Responsibility Review - 6
2016 Corporate Social Responsibility Review - 7
2016 Corporate Social Responsibility Review - 8
2016 Corporate Social Responsibility Review - 9
2016 Corporate Social Responsibility Review - 10
2016 Corporate Social Responsibility Review - 11
2016 Corporate Social Responsibility Review - 12
2016 Corporate Social Responsibility Review - 13
2016 Corporate Social Responsibility Review - 14
2016 Corporate Social Responsibility Review - 15
2016 Corporate Social Responsibility Review - 16
2016 Corporate Social Responsibility Review - 17
2016 Corporate Social Responsibility Review - 18
2016 Corporate Social Responsibility Review - 19
2016 Corporate Social Responsibility Review - 20
2016 Corporate Social Responsibility Review - Cover3
2016 Corporate Social Responsibility Review - Cover4
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