EMS Catalog - 200

Terms of Sale

THE HENRY SCHEIN PRICE POLICY:

RETURNS:

We endeavor to maintain prices for the duration of a catalog, but we reserve the
right to make price adjustments in response to manufacturersʼ price increases
or extraordinary circumstances. Prices are subject to change without notice.

Henry Schein, Inc. ("Henry Schein") and customer agree that the terms and conditions hereinafter set
forth shall govern the relationship between Henry Schein and the customer to the extent that the parties
do not have a written agreement in effect that conflicts with such terms and conditions. Customer
acknowledges and accepts all such terms and conditions by placing an order for goods with Henry
Schein, and upon Henry Schein's delivery of the order to the customer.

Choose Your Payment Method

Reduce the cost and administration of paying Henry Schein- Pay electronically
(ACH Debit) or set up AutoPay. Please call Customer Service for details.

For your convenience, we provide several payment alternatives. Orders billed to your account may
be paid by ACH Debit, Check by Phone, or Check. If you prefer, you may use your Henry Schein
Credit Card, American Express, Visa, MasterCard or Discover Card when placing your order. All
sales are subject to our normal terms and conditions.

Check payments must be mailed to: Henry Schein, Inc. * Dept. CH 10241 * Palatine, IL 60055-0241

All sales are subject to credit approval. Invoices are payable within agreed terms of sale.

Open Accounts Receivable:

All unpaid accounts receivable past due are subject to a 1.5% finance charge.

DELIVERY TERMS:

Unless otherwise agreed, freight terms are FOB Shipper's Dock ("Ex Works" outside North America).
Except as noted below, title passes at the time the shipment is loaded at the shipper's dock.
California:
For all shipments of goods to customers located within California, title will pass upon receipt of goods
by California customers.
Continental U.S.:
All orders will be subject to a handling charge. This charge includes freight, except for additional
carrier charges related to special delivery services and hazardous material shipments. Special
orders are subject to additional freight charges.
Alaska, Hawaii & Pacific Protectorates:
Standard shipping methods provide direct, reduced cost, expedited air delivery service to all accounts
in Alaska and Hawaii. Customers in the Pacific Protectorates are offered direct surface transport, or
postal services for reliable delivery. No additional surcharges apply, except when special services are
requested. Low-level hazardous items (dangerous goods in accepted quantities and Consumer
Commodity ID 8000) are now available via UPS 2nd-day air.
Guam, Puerto Rico, U.S. Trust Territories & Virgin Islands:
* All orders will be subject to a handling charge. This charge includes freight through the United States
Postal Service (USPS) * Special delivery orders and hazardous material shipments can be shipped via
United Parcel Services (UPS) for an additional charge. No minimum order amount or weight applies.
Speak to your International Representative for details.
Outside U.S. (50 states):
If your order is being shipped outside the U.S. (50 states), please refer to the International Terms
& Conditions at henryschein.com. Unless otherwise agreed, freight terms are FOB Shipper's
Dock ("Ex Works" outside North America). Title passes at the time the shipment is loaded at the
shipper's dock. Customer is responsible for compliance with any applicable import requirements.

RX PRODUCTS & CONTROLLED SUBSTANCES:

Local regulatory requirements may apply to use or installation of certain products. Be sure to
understand and comply with any such requirements prior to purchase, use, or installation of products.

Terms of Sale follow the same guidelines unless denoted differently in a contract. Some offers and
promotions outlined in the catalog may not apply. Requests for bids and proposals may be sent to:
Henry Schein, Inc., Medical Bid Department (Mail Route E-270)
135 Duryea Road, Melville, NY 11747

INTERNATIONAL AND CANADIAN ORDERS:

We proudly serve healthcare professionals, governments, and dealers throughout the world. To place
orders or for inquiries on export terms and conditions please contact the International Department
(USA) at, phone: 1-631-843-5325, fax: 1-631-843-5676, or send us an e-mail at:
export@henryschein.com.
Henry Schein will pass through to the customer, at the time of sale, any transferable product warranties,
indemnities and remedies provided to Henry Schein by the applicable manufacturer. EXCEPT AS
OTHERWISE PROVIDED HEREIN, TO THE EXTENT PERMITTED BY LAW, HENRY SCHEIN
PROVIDES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE
OR NON-INFRINGEMENT, AND THE CUSTOMER SHALL LOOK TO THE MANUFACTURER OF
THE PRODUCT FOR ANY WARRANTY THEREON.

LIMITATION OF LIABILITY:

(MN, DM, WH, M2) The Drug Supply Chain Security Act (DSCSA) information related to prescription
drug products is available on our website www.HenrySchein.com/pedigree. If you have any problems
accessing our website or would like to receive a copy of DSCSA documentation via fax, mail or email,
please contact our customer service department at 1-800-472-4346.

REGULATORY REQUIREMENT:

INSTITUTIONAL & CORPORATE ACCOUNTS:

WARRANTIES:

Regulations require us to limit the sale of Rx and controlled substances only to registered, licensed
healthcare professionals. If you are a new customer or have recently moved, please furnish us with a
copy of your updated state DEA registration. For controlled substances, furnish a copy of your DEA
registration verifying your shipping address. Please note that all orders for controlled substances are
subject to a due diligence review process. Schedule II controlled substances can be ordered
electronically or by mail. For information on our Controlled Substance Ordering System please visit
www.henryschein.com/e222; if you prefer to continue using Federal 222 Forms to order Schedule II
controlled substances, please mail the form to:
Henry Schein, Inc. * Suite 300, 5315 West 74th Street * Indianapolis, IN 46268

THE DRUG SUPPLY CHAIN SECURITY ACT (DSCSA):

WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION.
To arrange for a return, simply call our Customer Service department or contact your
Sales Consultant. The following conditions must be complied with:
* All returns must be accompanied by a copy of your invoice and a reason for the return.
* Merchandise must be returned in its original unopened container, unmarked, and properly packaged
* Returned products must have been purchased within the previous thirty (30) days. Any returns past
thirty (30) days are subject to a restocking fee.
* Shortages or errors in shipments must be reported within seven (7) days of invoice date to
issue credit (if applicable) * Shipping charges will apply on all returns.
Exceptions:
The following special, customized, or government-regulated items are not returnable:
* Immune globulin products * Special order items (products that we do not ordinarily stock)
* Personalized and imprinted items * Opened computer hardware and software Hazardous/flammable
materials * Expired products * Items that cannot be returned to the manufacturer Any item marked
nonreturnable *Items required to be shipped and stored frozen *Any drop-shipped products
Equipment:
Opened and used equipment may not be returned for credit. Before opening equipment, we suggest
that you check the shipping container and packing list to ensure that you are getting exactly what you
ordered. Equipment must be returned in the original unopened packaging, unmarked and properly
packaged. Special order equipment is not returnable. All equipment returns are subject to a restocking
fee. Equipment is backed by the manufacturer's repair or replacement warranty. Please read and
return all warranty information required immediately upon taking delivery of your new equipment. Open
or defective equipment is subject to the manufacturer's warranty.
Prescription Drug Returns:
Please note that, in order to comply with Federal and State traceability requirements, prescription drugs
may be returned providing that the following key elements are met:
1) Returns of prescription drugs will only be accepted if HSI is notified within 30 calendar days of
shipment date and valid return authorization is issued by HSI. 2) The Prescription Drug Marketing Act
requires any customer returning prescription drugs to complete and return a Prescription Drug Return
Authorization form. Federal law requires that the healthcare entity returning prescription drugs
document that the product was kept under proper storage and handling conditions while in their
possession and during the return of the product. To get a copy of the form and proper return
authorization, please contact Customer Service. 3) In addition, traceability regulations require that the
healthcare entity returning prescription drugs certifies that the product being returned is the same exact
product purchased from HSI. 4) Henry Schein will not issue credit for any returned prescription drugs
which return was not authorized as provided herein, have been tampered with, are expired or where the
labeling has been altered in any way.

The customer agrees to look solely to the manufacturer of the product for any claim arising due to loss,
injury, damage or death related to the use or sale of products. HENRY SCHEIN SHALL NOT BE
LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES
INCLUDING, BUT NOT LIMITED TO, LOST PROFITS AND LOSS OF GOODWILL, ARISING FROM
OR RELATING TO ANY BREACH TO THIS AGREEMENT (OR ANY DUTY OF COMMON LAW, AND
WHETHER OR NOT OCCASIONED BY THE NEGLIGENCE OF HENRY SCHEIN OR ITS
AFFILIATES), REGARDLESS OF ANY NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

DISCOUNTS, REBATES AND DISCLOSURES: Invoice or statement prices may reflect or be subjected to a bundled discount or rebate pursuant to purchase offer, promotion or discount program. You must fully
and accurately report to Medicare, Medicaid, Tricare and/or any other federal or State program, upon request by such program, the discounted price(s) or net price(s) for each invoiced item, after giving effect to
any applicable discounts or rebates, which price(s) may differ from the extended prices set forth on your invoice. Accordingly, you should retain your invoice and all relevant information for your records. It is
your responsibility to review any agreements or other documents, including offers or promotions, applicable to the invoiced products/prices to determine if your purchase(s) are subject to a bundled discount or
rebate. Any such discounts must be calculated pursuant to the terms of the applicable purchase offer, promotion or discount program. Participation in a promotional discount program is only permissible in
accordance with discount program rules. By participation in such program, you agree that, to your knowledge, your practice complies with the discount program requirements.

Henry Schein Telephone Hotlines...We're Here Ready to Help!

Henry Schein Medical
To Place An Order 1-800-772-4346 8am-8:30pm, et
To Fax An Order
1-800-329-9109 24 Hours
Customer Service 1-800-472-4346 8am-8:30pm, et
Internet
E-mail

www.henryschein.com/medical
custserv@henryschein.com

Henry Schein Medical/EMS
To Place An Order
To Fax An Order
Customer Service
Internet
E-mail

1-800-845-3550 8:30am-5:30pm, et
1-800-533-4793 24 Hours
1-800-845-3550 8:30am-5:30pm, et
www.henryschein.com/ems
ems@henryschein.com

1-800-711-6032 8am-8pm, et
1-866-633-8477 9am-5:30pm, et
1-800-443-2756 8am-8:30pm, et
1-800-367-3674 8am-5pm, et
1-631-843-5325 or Fax 1-631-843-5676
1-800-223-3300 8am-7pm, et

ArubA Support
PRIVILEGES
Henry Schein Financial Services
ProRepair
International Dept. (USA)
In Canada

340B Program

To Place An Order
To Fax An Order
Customer Service
Internet
E-mail
e-Commerce Support

1-877-344-3402 8:30am-5:30pm, et
1-888-885-2253 24 Hours
1-877-344-3402 8:30am-5:30pm, et
www.henryschein.com/medical
customer.support@henryschein.com
1-800-711-6032 8am-8pm, et

Henry Schein Athletics and Schools
To Place An Order
To Fax An Order
Customer Service
Internet
Email

Terms of Sale may change without notice. For current information, go to www.henryschein.com/legalterms.

1-800-323-5110 8am-8:30pm, et
1-800-524-4969 24 Hours
1-800-323-5110 8am-8:30pm, et
www.henryschein.com
athleticsandschools@henryschein.com

Med-2/12/18-5.0

http://www.henryschein.com http://www.henryschein.com/e222 http://www.HenrySchein.com/pedigree http://www.henryschein.com/medical http://www.henryschein.com/ems http://www.henryschein.com/medical http://www.henryschein.com http://www.henryschein.com/legalterms

EMS Catalog

Table of Contents for the Digital Edition of EMS Catalog