Corporate Brand Dental Catalog 2013 - (Page 172)
TERMS OF SALE
TERMS OF SALE
THE HENRY SCHEIN PRICE POLICY:
We endeavor to maintain prices for the duration of a catalog, but we reserve the
right to make price adjustments in response to manufacturersʼ price increases or
extraordinary circumstances. Prices are subject to change without notice.
If you have tried a product and it is defective or does not perform
satisfactorily, we will provide credit, exchange or refund.
It's your choice.
Henry Schein, Inc. (“Henry Schein”) and customer agree that the terms and conditions hereinafter
set forth shall govern the relationship between Henry Schein and the customer to the extent that
the parties do not have a written agreement in effect that conflicts with such terms and conditions.
Customer acknowledges and accepts all such terms and conditions by placing an order for goods
with Henry Schein, and upon Henry Schein’s delivery of the order to the customer.
Choose Your Payment Method
2% Cash Back or
Maximum Rewards on all purchases with
the Henry Schein Credit Card
To apply, call: 1.866.398.9296
Reduce the cost and administration of paying Henry Schein–
Pay electronically (ACH Debit) or set up AutoPay. Please call Customer
Service for details.
For your convenience, we provide several payment alternatives. Orders billed
to your account may be paid by ACH Debit, Check by Phone, or Check. If you
prefer, you may use your Henry Schein Credit Card, American Express, Visa,
MasterCard or Discover Card when placing your order.
All sales are subject to our normal terms and conditions.
Check payments must be mailed to:
Henry Schein, Inc.
Dept. CH 10241
Palatine, IL 60055-0241
All sales are subject to credit approval. Invoices are payable within agreed terms of sale.
Open Accounts Receivable:
All unpaid accounts receivable past due are subject to a 1.5% finance charge.
Unless otherwise agreed, freight terms are FOB Shipper's Dock ("Ex Works" outside
North America). Title passes at the time the shipment is loaded at the shipper's dock.
All orders will be subject to a handling charge. This charge includes freight, except for additional
carrier charges related to special delivery services and hazardous material shipments.
Special orders are subject to additional freight charges.
Alaska, Hawaii & Pacific Protectorates:
Standard shipping methods provide direct, reduced cost, expedited air delivery service to all
accounts in Alaska and Hawaii. Customers in the Pacific Protectorates are offered direct surface
transport, or postal services for reliable delivery. No additional surcharges apply, except when
special services are requested. Low-level hazardous items (dangerous goods in accepted
quantities and Consumer Commodity ID 8000) are now available via UPS 2nd-day air.
Guam, Puerto Rico, U.S. Trust Territories & Virgin Islands:
• All orders will be subject to a handling charge. This charge includes freight through the
United States Postal Service (USPS).
• Special delivery orders and hazardous material shipments can be shipped via United Parcel
Service (UPS) for an additional charge. No minimum order amount or weight applies.
Speak to your International Representative for details.
Outside U.S. (50 States):
If your order is being shipped outside the U.S. (50 states), please refer to the International
Terms & Conditions at henryschein.com. Unless otherwise agreed, freight terms are FOB
Shipper's Dock ("Ex Works" outside North America). Title passes at the time the shipment is
loaded at the shipper's dock. Customer is responsible for compliance with any applicable
WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION.
To arrange for a return, simply call our Customer Service department or contact your
Sales Consultant. The following conditions must be complied with:
• All returns must be accompanied by a copy of your invoice and a reason for the return.
• Merchandise must be returned in its original container, unmarked, and properly packaged.
• Returned products must have been purchased within the previous thirty (30) days.
Any returns past thirty (30) days are subject to a restocking fee.
• Shortages or errors in shipments must be reported within seven (7) days of invoice date
to issue credit (if applicable).
• Shipping charges will apply on all returns.
The following special, customized, or government-regulated items are not returnable:
• Opened handpieces, small equipment, and custom-ordered equipment
• Special order items (products that we do not ordinarily stock)
• Personalized and imprinted items
• Opened computer hardware and software
• Controlled substances • Hazardous materials
• Expired products • Items that cannot be returned to the manufacturer
• Any item marked non-returnable
Prescription Drug Returns:
Please note that in order to comply with Federal and State Pedigree requirements,
Henry Schein’s policy on the return of Rx Drugs is as follows:
Rx Drugs which Henry Schein has purchased from wholesalers are not returnable.
These items will be identified in your invoice with the code WH.
Rx Drugs which are purchased by Henry Schein directly from the manufacturer may be
returned providing that the following key elements are met:
1) Only returns due to error in order or delivery will be allowed.
2) Returns of Rx Drugs will only be accepted if Henry Schein is notified within 14 calendar
days of receipt of the shipment and valid return authorization is issued by Henry Schein.
3) The Prescription Drug Marketing Act requires any customer returning Rx Drugs to complete
and return a Prescription Drug Return Authorization form. Federal law requires that the
healthcare entity returning Rx Drugs document that the product was kept under proper
storage and handling conditions while in their possession and during the return of the
product. To get a copy of the form and proper return authorization, please contact
4) In addition, Pedigree regulations require that the healthcare entity returning Rx Drugs
certifies that the product being returned is the same exact product purchased from HSI.
5) Henry Schein will not issue credit for any returned Rx Drugs which have been tampered
with, are out of date or where the labeling has been altered in any way.
INSTITUTIONAL, GOVERNMENT & CORPORATE ACCOUNTS:
Terms of Sale follow the same guidelines unless denoted differently in a contract. When applicable,
freight is calculated by the weight. There is no minimum order; however, there is a nominal handling
charge on orders under $125. Some offers and promotions outlined in this catalog may not apply.
Requests for bids and proposals may be sent to:
Henry Schein, Inc. • Bid Department–E255 • 135 Duryea Rd. • Melville, NY 11747
We proudly serve healthcare professionals, governments, and dealers throughout the world.
To place orders or for inquiries on export terms and conditions please contact the International
Department (USA) by phone 1-631-843-5325, fax: 1-631-843-5676, or send us an e-mail at:
email@example.com. If you will be visiting the Miami area, please stop by and see our
full-service facility at: 1912 NW 84th Ave., Doral, FL 33126.
Returns: A return authorization number must be received prior to returning any merchandise.
Returned products must have been purchased within the previous thirty (30) days.
International Dept. 1-631-843-5325
RX PRODUCTS & CONTROLLED SUBSTANCES:
Regulations require us to limit the sale of Rx and controlled substances only to registered, licensed
healthcare professionals. If you are a new customer or have recently moved, please furnish us with
a copy of your updated state DEA registration. For controlled substances, furnish a copy of your DEA
registration verifying your shipping address. Class II drugs can only be ordered by mail or the
Controlled Substance Ordering System.
All Federal 222 Forms for Class II drugs must be mailed to:
Henry Schein, Inc.
5315 West 74th Street, Suite 300
Indianapolis, IN 46268
Local regulatory requirements may apply to use or installation of certain products.
Be sure to understand and comply with any such requirements prior to purchase, use,
or installation of products..
In Miami, Florida
In Czech Republic/
In Hong Kong
In New Zealand
In Puerto Rico
In Saudi Arabia
In United Arab Emirates
Telephone Hotlines: We're here, ready to help you
To Place An Order:
1-800-372-4346 8am-9pm, et
Equipment Sales & Service
ARUBA® Technical Support
To Fax An Order:
1-800-732-7023 24 Hours
Product Technical Support
Premium Point Information
1-800-472-4346 8am-9pm, et
1-800-851-0400 8am–8pm, et
1-800-372-4346 8am–8pm, et
1-800-472-4346 8am–4:30pm, et
1-800-367-3674 8am–5pm, et
Table of Contents for the Digital Edition of Corporate Brand Dental Catalog 2013
Corporate Brand Dental Catalog 2013
Table of Contents
Burs – Carbide & Diamond
Cements & Liners
Crown & Bridge
Finishing & Polishing
Miscellaneous A to Z
Pins & Posts
Terms of Sale
Corporate Brand Dental Catalog 2013