Sidekick - Spring 2013 - (Page 36)
The High Cost of Old Technology
JASON
WERNER
HeNry ScHeiN
TecHceNTrAl
To assist
practices in
staying
up-to-date,
Henry Schein
TechCentral
offers a range
of services,
including the
TechCentral
Support Plan.
Lakewood Ranch Dental is
growing. When Dr. Michael Kanter
added digital imaging equipment to
the practice’s existing infrastructure
to increase office efficiency, office
manager Kelley McLane knew it was
time to get expert computer network
assistance. She called Henry Schein
TechCentral Support. What she didn’t know at
the time was how much the old hardware was
costing the practice in energy and time—and
how it was putting patient data at risk.
Drowning in Data
As consumers, we place high value on the latest
digital devices. But while many practice owners
are willing to spend money on personal gadgets,
they often forget to invest in the equipment they
rely on to keep their businesses productive.
To assist practices in staying up-to-date, Henry
Schein TechCentral offers a range of services, including the TechCentral Support Plan. This yearlong plan provides support for PCs and networking, and includes constant server monitoring.
When TechCentral Support set up server monitoring for Lakewood Ranch Dental, they noticed the
practice’s server was dangerously low on storage
space. The lack of storage space greatly increased
the likelihood of the system crashing and the loss
of data. The TechCentral Support team quickly
optimized the fragmented drive to stabilize the
situation and helped McLane work with a Henry
Schein Digital Technology Specialist (DTS) to
remedy the problem. The Henry Schein team
upgraded Lakewood’s server, which helped the
practice avoid costly potential problems like lost
patient data and billing records as well as major
disruption to the office’s operational processes.
Low-Cost Preparation Versus High-Cost Crisis
A recent white paper from IDC, a leading computer industry analyst group, analyzed the costs
of keeping old computer hardware. The paper
explains that, in the long term, it costs more than
purchasing new equipment. The paper cites three
key factors why IT hardware should be replaced:
maintenance costs, energy efficiency, and
aging software.
36
Sidekick | Spring 2013
Computers provide a solid foundation to modern, digital
dental practices.
Shortly after installing the new server at Lakewood Ranch Dental, TechCentral’s remote
monitoring tools alerted the support team to a
failed system test. The TechCentral team remotely
logged onto Lakewood’s server to investigate the
error. They discovered thousands of attempts to
access the server over the Internet—someone was
trying to hack the server.
The investigation and a discussion with McLane
discovered the issue resulted from something the
previous IT company had installed, but was no
longer in use. Lakewood Ranch Dental was at risk
from hackers and malicious software that’s designed to take over a network and access its data,
including patient records. While the system was
not compromised, it may have been eventually
if Henry Schein TechCentral had not intervened
and corrected the security vulnerability.
After the incident, McLane said, “It’s incredible—
as we learn more, we discover how much we
don’t know. It’s important to have people you can
rely on and trust.”
For more information about how a TechCentral
Support Plan can provide your practice with
trusted expert IT assistance, call Henry Schein
TechCentral at 877-483-0382 or visit
www.HenryScheinTechCentral.com.
http://www.HenryScheinTechCentral.com
Table of Contents for the Digital Edition of Sidekick - Spring 2013
Sidekick - Spring 2013
Table of Contents
Boulder Dental Designs
Featured Designs
Are You Happy with the Quality and Quantity of Your Patient Base?
Digital X-ray— Everything I Didn’t Know I Wanted
Creating Great First Impressions with Office Design
The High Cost of Old Technology
When I See You Smile
Making the Switch to E4D for a Better Fit
Buzz Nabers Dental Studio 304
Understanding Credit Card Processing Rates
A Growing Family—Two Winning Announcements from i-CAT
Kalman Oral Surgery & Implant Center
A New Model for an Old Practice
TechCentral
Henry Schein Service
Henry Schein Financial Services
Privileges
Professional Practice Transitions
ProRepair
Sidekick - Spring 2013
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