Special Markets 2012 - (Page 149)
TERMS OF SALE
THE HENRY SCHEIN PRICE POLICY:
We make every effort to maintain prices for the duration of a catalog, but we reserve the right to make price adjustments in response to manufacturersʼ price increases or extraordinary circumstances. Prices are subject to change without notice. Henry Schein, Inc. and Customer agree that the terms and conditions hereinafter set forth shall govern the relationship between Henry Schein and the Customer. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with Henry Schein, and upon the Customer's receipt of Henry Schein's invoice enclosed with items delivered to Customer, or upon Customer's receipt of Henry Schein's credit memorandum or statement, whichever occurs first.
If you have tried a product and it is defective or does not perform satisfactorily, we will provide credit, exchange or refund. It's your choice.
WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION. To arrange for a return, simply call our Customer Service department or contact your Sales Consultant. The following conditions must be complied with: • All returns must be accompanied by a copy of your invoice and a reason for the return. • Merchandise must be returned in its original container, unmarked, and properly packaged. • Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee. • Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable). • Shipping charges will apply on all returns. Exceptions: The following special, customized, or government-regulated items are not returnable: • Opened handpieces, small equipment, and custom-ordered equipment • Special order items (products that we do not ordinarily stock) • Personalized and imprinted items • Opened computer hardware and software • Controlled drugs • Hazardous items • Expired products • Items that cannot be returned to the manufacturer • Any item marked non-returnable Prescription Drug Returns: Please note that in order to comply with Federal and State Pedigree requirements, which went into effect in 2006, Henry Schein’s policy on the return of Rx Drugs has been modified as follows: Rx Drugs which Henry Schein has purchased from wholesalers are not returnable. These items will be identified in your invoice with the code WH. Rx Drugs which are purchased by Henry Schein directly from the manufacturer may be returned providing that the following key elements are met: 1) Only returns due to error in order or delivery will be allowed. 2) Returns of Rx products will only be accepted if Henry Schein is notified within 7 calendar days of receipt of the shipment and valid return authorization is issued by Henry Schein. 3) The Prescription Drug Marketing Act (“PDMA”) requires any customer returning prescription drugs to complete and return a Prescription Drug Return Authorization form. Federal law requires that the healthcare entity returning prescription drugs document that the product was kept under proper storage and handling conditions while in their possession and during the return of the product. To get a copy of the form and proper return authorization, please contact Customer Service at 1-800-472-4346. 4) In addition, Pedigree regulations require that the healthcare entity returning prescription drugs certifies that the product being returned is the same exact product purchased from HSI. 5) Henry Schein will not issue credit for any returned Rx Drugs which have been tampered with, are out of date or where the labeling has been altered in any way.
Choose Your Payment Method
2% Cash Back or Maximum Rewards on all purchases with the Henry Schein Credit Card To apply, call: 1.866.398.9296 Reduce the cost and administration of paying Henry Schein– Pay electronically (ACH Debit) or set up AutoPay. Please call Customer Service for details. For your convenience, we provide several payment alternatives. Orders billed to your account may be paid by ACH Debit, Check by Phone, or Check. If you prefer, you may use your Henry Schein Credit Card, American Express, Visa, MasterCard or Discover Card when placing your order. All sales are subject to our normal terms and conditions. Check payments must be mailed to: Henry Schein, Inc. Dept. CH 10241 Palatine, IL 60055-0241 All sales are subject to credit approval. Invoices are payable within agreed terms of sale. Open Accounts Receivable: All unpaid accounts receivable past due are subject to a 1.5% finance charge.
Unless otherwise agreed, freight terms are FOB Shipper's Dock ("Ex Works" outside North America). Title passes at the time the shipment is loaded at the shipper's dock. Continental U.S.: All orders will be subject to a handling charge. This charge includes freight, except for additional carrier charges related to special delivery services and hazardous material shipments. Special orders are subject to additional freight charges. Alaska, Hawaii & Pacific Protectorates: Standard shipping methods provide direct, reduced cost, expedited air delivery service to all accounts in Alaska and Hawaii. Customers in the Pacific Protectorates are offered direct surface transport, or postal services for reliable delivery. No additional surcharges apply, except when special services are requested. Low-level hazardous items (dangerous goods in accepted quantities and Consumer Commodity ID 8000) are now available via UPS 2nd-day air. Guam, Puerto Rico, U.S. Trust Territories & Virgin Islands: • All orders will be subject to a handling charge. This charge includes freight through the United States Postal Service (USPS). • Special delivery orders and hazardous material shipments can be shipped via United Parcel Service (UPS) for an additional charge. No minimum order amount or weight applies. Speak to your International Representative for details. • For Puerto Rico only: The Commonwealth of Puerto Rico imposes a 6.6% excise tax, which is not collected by Henry Schein, Inc. Outside U.S. (50 States): If your order is being shipped outside the U.S. (50 states), please refer to the International Terms & Conditions at henryschein.com. Unless otherwise agreed, freight terms are FOB Shipper's Dock ("Ex Works" outside North America). Title passes at the time the shipment is loaded at the shipper's dock. Customer is responsible for compliance with any applicable import requirements.
INSTITUTIONAL, GOVERNMENT & CORPORATE ACCOUNTS:
Terms of Sale follow the same guidelines unless denoted differently in a contract. When applicable, freight is calculated by the weight. There is no minimum order; however, there is a nominal handling charge on orders under $125. Some offers and promotions outlined in this catalog may not pertain. Requests for bids and proposals may be sent to: Henry Schein, Inc. • Bid Department–E255 • 135 Duryea Rd. • Melville, NY 11747
We proudly serve healthcare professionals, governments, and dealers throughout the world. To place orders or for inquiries on export terms and conditions please contact the International Department (USA) by phone 1-631-843-5325, fax: 1-631-843-5676, or send us an e-mail at: firstname.lastname@example.org. If you will be visiting the Miami area, please stop by and see our new full-service facility at: 1912 NW 84th Ave., Doral, FL 33126. Returns: A return authorization number must be received prior to returning any merchandise. Returned products must have been purchased within the previous thirty (30) days. International Dept. 1-631-843-5325
RX PRODUCTS & CONTROLLED SUBSTANCES:
Regulations require us to limit the sale of Rx and controlled substances only to registered, licensed healthcare professionals. If you are a new customer or have recently moved, please furnish us with a copy of your updated state registration. For controlled substances, furnish a copy of your DEA certificate verifying your shipping address. Class II drugs can only be ordered by mail. All Federal 222 Forms for Class II drugs must be mailed to: Henry Schein, Inc. 5315 West 74th Street, Suite 300 Indianapolis, IN 46268
In Miami, Florida In Canada In Australia In Austria In Belgium In China In Czech Republic/ Slovakia In France In Germany In Hong Kong
Fax: 1-631-843-5676 1-305-418-4101 Fax: 1-305-639-6053 1-800-668-5558 +61296976288 +431525110 +3222574050 +8602163512681 +4202572129034 +33141796565 +4961037575000 +85225412290
Local regulatory requirements may apply to use or installation of certain products. Be sure to understand and comply with any such requirements prior to purchase, use, or installation of products.
In Iceland +3544611129 In Ireland +35314565288 In Israel +97235372775 In Italy +390245773200 In Luxembourg +3522609491720 In Netherlands +31365358600 In New Zealand +6494140040 In Portugal +34913606005 In Puerto Rico 1-800-579-5055 In Saudi Arabia +96612886474 In Spain +34913606005 In UK +441634878750 In United Arab Emirates +971-434-05991 In Turkey +902164668383
Telephone Hotlines: We're here, ready to help you
To Place An Order: 1-800-372-4346 8am-9pm, et
Equipment Sales & Service ARUBA® Technical Support Dental Schools Financial Services 1-800-645-6594 1-800-711-6032 1-800-851-0400 1-800-443-2756
8am–8pm, et 8am–8pm, et 8am–6pm, et
To Fax An Order: 1-800-732-7023 24 Hours
Institutional/Federal Product Technical Support Premium Point Information ProRepair
Customer Service: 1-800-472-4346 8am-9pm, et
1-800-851-0400 8am–8pm, et 1-800-372-4346 8am–8pm, et 1-800-472-4346 8am–4:30pm, et 1-800-367-3674 8am–5pm, et
Table of Contents for the Digital Edition of Special Markets 2012
Special Markets 2012
Table of Contents
Burs – Carbide & Diamond
Cements & Liners
Crown & Bridge
Equipment & Parts
Finishing & Polishing
Health & Beauty Aids
Miscellaneous A to Z
Pins & Posts
Terms of Sale
Henry Schein Cares
Special Markets 2012