CSR SOS: WORKFLOW MANAGEMENT BY JEFF TOTH, MARKETING & COMMUNICATIONS COORDINATOR, IBAO APRIL 2019 32 C SRs have to do a lot of on-the-job learning. There's always more to learn about insurance, and then there are all the skills you need to develop to be effective at the job. In this series, we look outside the world of insurance to find professionals who can provide practical advice to help a CSR master their role. Tina Rogers, Account Manager at Rhodes & Williams, faces a challenge that'll be familiar to most modern office workers. "I'd like to improve my time management and organization. You come in on a Monday morning and you have multiple emails waiting, so how do you prioritize them in the best way? I'd welcome any help on that." WWW.IBAO.ORGhttp://WWW.IBAO.ORG