INNOVATION IN INSURANCE O ften when we speak about the future of the channel, we talk about technology. But innovation is about a lot more than product out of a box. It's about developing fresh perspectives on old problems and discovering new ways to serve clients better. INSIDE: 3 PARADOXES PARTNERSHIP IS KEY TO INDUSTRY SUCCESS TECHNOLOGY SPOTLIGHT INNOVATE WITH DESIGN THINKING A PAPER TRAIL OF YOUR STOLEN TIME THE BUILDING BLOCKS OF BROKER COMMUNICATION & TECHNOLOGY WWW.IBAO.ORG 19 OCTOBER 2019http://WWW.IBAO.ORG