IEEE Technology and Society Magazine - September 2020 - 47

WIKIMEDIA/MOLLYROSE89

Emerging Drone
Services

A

The Emergence of Drone Services

Challenges
and Societal
Issues

recent application using drones for business is the
Google project (Wing) approved in early 2019 [25].
Urban Air Mobility projects with drone services,
though mainly focusing on delivery of parcels,
are taking off in over 60 cities around the world
[23]. As with many advances in technology,
e.g., smartphones, there is an emergence of a
service ecosystem associated with the technology (e.g., an app
store marketplace). Similarly, it is not difficult to imagine that a
range of services associated with drones will emerge in the near future. The purpose of this article is to discuss the concept of drone
services, sometimes referred to as Drones-as-a-Service, and to discuss societal issues with drone services.
Drone services might be considered an Internet-enabled cyber-physical service, involving the use of drones in providing tangible value,
from taking photos, spotting incidents, aerial surveys, accompanying

Majed Alwateer and
Seng W. Loke

Digital Object Identifier 10.1109/MTS.2020.3012325
Date of current version: 2 September 2020

SEPTEMBER 2020

∕

IEEE TECHNOLOGY AND SOCIETY MAGAZINE

0278-0097/20©2020IEEE

47



IEEE Technology and Society Magazine - September 2020

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