IEEE Technology and Society Magazine - Winter 2013 - 14

MATHIAS KIRCHMER,
SIGIFREDO LAENGLE,
AND VÍCTOR MASÍAS

ISTOCK

LEADING EDGE

Transparency-Driven Business Process
Management in Healthcare Settings

A

round the world, CEOs and senior managers of healthcare systems are asking themselves how best to deal with the challenges
of today's rapidly changing healthcare
landscape. The solutions they opt for must be solidly grounded on fundamental values that will guide
future practices, decisions, and standards.
The increase in human health risks, epitomized in
recent years by the outbreaks of influenza A(H1N1)
and SArS (severe acute respiratory syndrome),
underlines the urgent need to connect strategic thinking on health with management processes in a globalized world. To make this connection, we believe it
is essential that health systems strive for transparency
as a fundamental value.
Digital Object Identifier 10.1109/MTS.2013.2286427
Date of publication: 9 December 2013

14

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Achieving Transparency through Value-Driven
Business Process Management
Value-driven business process management (VBPM)
is a management concept that uses process as the
critical link to translate business strategy into execution. One of the greatest benefits of implementing
VBPM is its ability to deliver an incremental gain in
transparency.
According to Peter Franz and Mathias Kirchmer,
authors of Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage, transparency is central to any type
of organization because "only an organization that
has a shared understanding of its processes can start
reflecting on better ways to design and operate them"
[1]. Transparency is also a key value for the healthcare sector. A study by PricewaterhouseCoopers [6]
asked more than 700 health leaders in 27 countries
IEEE TECHNOLOGY AND SOCIETY MAGAZINE

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wINTEr 2013



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