KBB - October 2015 - 46

KBIS SPECIAL SECTION Further Your Career with the KBIS Learning Program At KBIS 2016, two learning programs will be offered: Voices from the Industry (VFTI) conference sessions and five NKBA University courses. The programs are intended to provide professional development opportunities for a variety of KBIS attendees. VFTI: More than 90 Voices from the Industry (VFTI) conference sessions will be offered at KBIS 2016 - more than 75 of which will offer CEUs. The hour-long informational sessions are grouped into 11 conference blocks over three days and offer attendees a chance to hear presentations from their industry peers on a variety of current topics and trends. All VFTI sessions are aligned to one of NKBA University's learning paths: Design & Inspiration, Focus on the Customer, Business Management or Sales & Marketing. Here is a sneak peek of some of the VFTI sessions available to you during KBIS 2016: It's not Sci-Fi! Designing and Selling Using Virtual Reality John K. Morgan, Owner, Morgan Pinnacle, LLC Wednesday, Jan. 20 from 10:30 - 11:30 a.m. Sales & Marketing Track - 0.1 CEU Looking for fun, inspiration and a chance to be ahead of the curve in presentation and selling skills? If so, then the "It's not Sci-Fi! Designing and Selling Using Virtual Reality" session is a must-attend VFTI event for you. From the August cover of TIME to daily news stories about new virtual reality (VR) applications, the market is witnessing VR tools swiftly migrating from the gaming realm to the design and construction world. VR is in its early stages, but today many designers provide clients immersive views they can use with their smart phones and tablets to virtually navigate around their future spaces. I describe it as they can stand in their 1985 kitchen and turn and see live what their 2016 kitchen will look like. Designers and architects are implementing these tools in their inspiration and sales processes, and consumers are beginning to expect to be fully immersed in their future spaces. They want to be able to put the goggles on and be enveloped by their rooms and look left, right, up and down - and even turn around and see their dreams become reality right now. You will have the opportunity to see which tools may be best for your business, how they will improve both sales and profitability and even get a chance to test drive them yourself. Find out what the benefits of VR are 46 K+BB to you, what the next step is in this innovative technology and what's different about the new tools - it's the time to stay ahead of the curve. Learning objectives include: * Identify VR tool options available to all businesses. * Describe how these tools will benefit their clients. * Discuss methods and techniques to reduce mistakes and improve profitability. Creating a World-Class Customer Service Experience Kate Bailey, Director of Showrooms, Ferguson Enterprises Tuesday, Jan. 19 from 2:30 to 3:30 p.m. Focus on the Customer Track - 0.1 CEU In today's world of ever-changing technology, customer experience is everything. Social media can help or harm your business, as reviews and experiences - both good and bad - can go viral in an instant. It is critical for businesses to not just provide good service, but great service that consistently wows customers every time, as this will help them share positive stories about your business. In this session, I will discuss how to communicate your value proposition to wow your customers, win new business and secure the sale. Pointing to real-world experiences, I will share simple and practical tips to create an environment and culture of customer service that can be applied to any business or industry. Any business can operate on price, but we believe that customer service is the key differentiator to long-term success. Learn how to boost the reputation of your business, online and off, by providing a world-class experience for your customers. Learning objectives include: * Explain how to communicate your value to close the sale or win new business. * Describe simple, easy ways to "wow" customers based on real-life examples. * Discuss how to create a culture of customer service. Better Communication through Listening! Maria Stapperfenne, CKD, CBD, Division Manager, Tewksbury Kitchens & Baths Wednesday, Jan. 20 from 12:30 to 1:30 p.m. Focus on the Customer Track - 0.1 CEU Do you work hard to keep a design or construction project on track, only to find yourself frequently caught up in problems caused by poor communication? Is talking through the situation only making things worse? Would you like to avoid future misunderstandings? How about hear what others are actually trying to tell you? Take a moment to listen, really listen, to your customers, your co-workers, your vendors, etc. Discover your own communication style, its strengths and weaknesses, as well as how to identify others' styles for more effective communication and ultimately add to your bottom line. This is an interactive session where I help people discover their own communication style, determine which is theirs and then how to tailor what and how they say things to engage the person with whom they are dialoguing - using real-world examples. If someone isn't engaged, it's only a monologue, right? October 2015 / www.kbbonline.com / The Official Sponsor of KBIS www.kbis.com http://www.kbbonline.com http://www.kbis.com

Table of Contents for the Digital Edition of KBB - October 2015

KBB - October 2015
Contents
Online Contents
Editor’s Note
Show Director’s Note
People & Places
Better Business
Solutions
All Abroad
Cover Story
Great Gatsby Baths
Design Features
Making an Entrance
Readers’ Choice Award Winners
KBIS Countdown to Design & Construction Week®
Trends
Products
Learning Corner
KBB - October 2015 - Intro
KBB - October 2015 - KBB - October 2015
KBB - October 2015 - Cover2
KBB - October 2015 - 1
KBB - October 2015 - Contents
KBB - October 2015 - 3
KBB - October 2015 - Online Contents
KBB - October 2015 - 5
KBB - October 2015 - Editor’s Note
KBB - October 2015 - 7
KBB - October 2015 - Show Director’s Note
KBB - October 2015 - 9
KBB - October 2015 - People & Places
KBB - October 2015 - 11
KBB - October 2015 - 12
KBB - October 2015 - 13
KBB - October 2015 - Better Business
KBB - October 2015 - 15
KBB - October 2015 - Solutions
KBB - October 2015 - 17
KBB - October 2015 - All Abroad
KBB - October 2015 - 19
KBB - October 2015 - 20
KBB - October 2015 - 21
KBB - October 2015 - 22
KBB - October 2015 - 23
KBB - October 2015 - Design Features
KBB - October 2015 - 25
KBB - October 2015 - 26
KBB - October 2015 - 27
KBB - October 2015 - Making an Entrance
KBB - October 2015 - 29
KBB - October 2015 - 30
KBB - October 2015 - 31
KBB - October 2015 - Readers’ Choice Award Winners
KBB - October 2015 - 33
KBB - October 2015 - 34
KBB - October 2015 - 35
KBB - October 2015 - 36
KBB - October 2015 - 37
KBB - October 2015 - 38
KBB - October 2015 - 39
KBB - October 2015 - 40
KBB - October 2015 - 41
KBB - October 2015 - 42
KBB - October 2015 - KBIS Countdown to Design & Construction Week®
KBB - October 2015 - 44
KBB - October 2015 - 45
KBB - October 2015 - 46
KBB - October 2015 - 47
KBB - October 2015 - 48
KBB - October 2015 - 49
KBB - October 2015 - 50
KBB - October 2015 - 51
KBB - October 2015 - 52
KBB - October 2015 - 53
KBB - October 2015 - Trends
KBB - October 2015 - 55
KBB - October 2015 - 56
KBB - October 2015 - 57
KBB - October 2015 - Products
KBB - October 2015 - 59
KBB - October 2015 - 60
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KBB - October 2015 - 69
KBB - October 2015 - 70
KBB - October 2015 - Learning Corner
KBB - October 2015 - 72
KBB - October 2015 - Cover3
KBB - October 2015 - Cover4
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