Kitchen & Bath Business - May/June 2018 - 28

Better Business

The Digital Age

But what happens when we introduce e-commerce into the
mix? Don't we lose the opportunity to develop and maintain these
relationships in person? Not necessarily.The right online solution
can provide a platform for everyone involved to get jobs done faster.

WHAT THE RIGHT SOLUTION CAN OFFER

The right online solutions can
enhance customer relationships
E-COMMERCE SOLUTIONS IN THE KITCHEN AND BATH INDUSTRY are becoming a

must-have. The right online solution can enhance, develop and support relationships in
the industry, and it can help generate new
business. This new-school solution is just
starting to permeate our old-school industry,
offering many exciting benefits for kitchen
and bath professionals.
A RICH HISTORY OF RELATIONSHIPS

Contractor supply has historically been a relationship business. Contractors typically go to the supply house and talk face-to-face with staff about the
products needed for each project, getting to truly
know their suppliers.

28_KBB_0518_Better_Business.indd 28

DARREN TAYLOR is CMO for
MORSCO, a U.S. distributor
of commercial and residential
plumbing, waterworks and
HVAC with branches and showrooms across the country.

ŽImproved Accuracy. A robust online solution should include information
on thousands of products and include technical documents - preferably
organized into customer-specific catalogs - to make it easy to quickly find
the product information you need.
ŽIncreased Efficiency. Professionals on all sides of the e-commerce transaction can reduce errors and quickly find products with customer-specific
part numbers. Additionally, invoices with proof-of-delivery signatures can
be accessed at any time, as well as order histories, quotes and much more.
ŽBetter Labor Planning. E-commerce solutions help people get jobs done
more efficiently, freeing talent for higher-value tasks. Self-service support
functions like viewing and paying invoices can now be done online - much
more quickly - at the contractor's convenience.
ŽMore Access. With the right online solution, kitchen and bath professionals
can log on to an e-commerce site 24/7 to view real-time pricing and product
availability and quickly manage projects anytime,anywhere from an office to
a job site. Delivery and will-call orders can be placed at a user's convenience.
Kitchen and bath professionals, meanwhile, can continue to serve as personal
consultants to clients, troubleshooters and more, all in a face-to-face capacity -
yet powered by new online tools that let everyone get their jobs done faster.

5/3/18 10:18 AM


http://nathanallan.com http://nathanallan.com

Kitchen & Bath Business - May/June 2018

Table of Contents for the Digital Edition of Kitchen & Bath Business - May/June 2018

Kitchen & Bath Business - May/June 2018
Contents
Editor’s Note
Show Director’s Note
Happenings
Trends
Trends from Salone
All Set for ICFF
Better Business
Learning Corner
Hot Topic
Solutions
Balanced Budget
What’s Hot
Favorites
Kitchen & Bath Business - May/June 2018 - Kitchen & Bath Business - May/June 2018
Kitchen & Bath Business - May/June 2018 - Cover2
Kitchen & Bath Business - May/June 2018 - 1
Kitchen & Bath Business - May/June 2018 - Contents
Kitchen & Bath Business - May/June 2018 - 3
Kitchen & Bath Business - May/June 2018 - 4
Kitchen & Bath Business - May/June 2018 - 5
Kitchen & Bath Business - May/June 2018 - Editor’s Note
Kitchen & Bath Business - May/June 2018 - 7
Kitchen & Bath Business - May/June 2018 - Show Director’s Note
Kitchen & Bath Business - May/June 2018 - 9
Kitchen & Bath Business - May/June 2018 - Happenings
Kitchen & Bath Business - May/June 2018 - 11
Kitchen & Bath Business - May/June 2018 - Trends
Kitchen & Bath Business - May/June 2018 - 13
Kitchen & Bath Business - May/June 2018 - 14
Kitchen & Bath Business - May/June 2018 - 15
Kitchen & Bath Business - May/June 2018 - Trends from Salone
Kitchen & Bath Business - May/June 2018 - 17
Kitchen & Bath Business - May/June 2018 - 18
Kitchen & Bath Business - May/June 2018 - 19
Kitchen & Bath Business - May/June 2018 - 20
Kitchen & Bath Business - May/June 2018 - 21
Kitchen & Bath Business - May/June 2018 - All Set for ICFF
Kitchen & Bath Business - May/June 2018 - 23
Kitchen & Bath Business - May/June 2018 - 24
Kitchen & Bath Business - May/June 2018 - 25
Kitchen & Bath Business - May/June 2018 - 26
Kitchen & Bath Business - May/June 2018 - 27
Kitchen & Bath Business - May/June 2018 - Better Business
Kitchen & Bath Business - May/June 2018 - 29
Kitchen & Bath Business - May/June 2018 - Learning Corner
Kitchen & Bath Business - May/June 2018 - 31
Kitchen & Bath Business - May/June 2018 - Hot Topic
Kitchen & Bath Business - May/June 2018 - 33
Kitchen & Bath Business - May/June 2018 - Solutions
Kitchen & Bath Business - May/June 2018 - 35
Kitchen & Bath Business - May/June 2018 - Balanced Budget
Kitchen & Bath Business - May/June 2018 - 37
Kitchen & Bath Business - May/June 2018 - What’s Hot
Kitchen & Bath Business - May/June 2018 - 39
Kitchen & Bath Business - May/June 2018 - 40
Kitchen & Bath Business - May/June 2018 - 41
Kitchen & Bath Business - May/June 2018 - 42
Kitchen & Bath Business - May/June 2018 - 43
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Kitchen & Bath Business - May/June 2018 - 46
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Kitchen & Bath Business - May/June 2018 - 48
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Kitchen & Bath Business - May/June 2018 - 50
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Kitchen & Bath Business - May/June 2018 - 52
Kitchen & Bath Business - May/June 2018 - 53
Kitchen & Bath Business - May/June 2018 - 54
Kitchen & Bath Business - May/June 2018 - 55
Kitchen & Bath Business - May/June 2018 - Favorites
Kitchen & Bath Business - May/June 2018 - Cover3
Kitchen & Bath Business - May/June 2018 - Cover4
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https://www.nxtbook.com/nxtbooks/nielsen/kbb_20131112
https://www.nxtbook.com/nxtbooks/nielsen/kbb_201310
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https://www.nxtbook.com/nxtbooks/nielsen/kbb_20130102
https://www.nxtbook.com/nxtbooks/nielsen/kbb_20121112
https://www.nxtbook.com/nxtbooks/nielsen/kbb_201209
https://www.nxtbook.com/nxtbooks/nielsen/kbb_20120506
https://www.nxtbook.com/nxtbooks/nielsen/kbb_201204
https://www.nxtbook.com/nxtbooks/nielsen/kbb_201203
https://www.nxtbook.com/nxtbooks/nielsen/kbb_20120102
https://www.nxtbook.com/nxtbooks/nielsen/kbb_201112
https://www.nxtbook.com/nxtbooks/nielsen/kbb_201109
https://www.nxtbook.com/nxtbooks/nielsen/kbb_20110506
https://www.nxtbook.com/nxtbooks/nielsen/kbb_201104
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https://www.nxtbook.com/nxtbooks/nielsen/kbb_20091112
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