Franchising Today - Winter 2017 - 8

Column by John Waldmann

Being flexible to employees' personal
obligations when building a schedule will
greatly improve their satisfaction.

BUILDING LOYALTY
five tips to reduce employee turnover and absenteeism
in your franchise business.

YOUR
EMPLOYEES
AREare happy,
YOUR
Your employees
are your busiployees
or they might look
ness. They greet and serve your customers, they open and close the shop,
they handle the money and they work
alongside you in the kitchen. Each
night, they leave, and each morning,
you hope they come back.
There are a lot of other employers
that would love to hire your employees. In the city of Houston, there are
around 650 job postings a day just on
Craigslist for hourly workers. In Los
Angeles, there are 800 - each day!
You've got to ensure that your em8

franchising-today.com

WINTER 2017

elsewhere. So what are the driving
motivators for employees to change
jobs, and what can you do to improve
employee retention?
	 1.	Create	Flexible	Working	Hours
There's a lot of chatter about millennials and how to manage them.
Over two-thirds of all service industry employees are under 35 years
old, and three out of 10 are between
ages 19 and 26. Often, they're students balancing inconsistent study

schedules or are people working
multiple jobs.
Millennials value flexibility, and
being flexible to your employees'
personal obligations when building a schedule will greatly improve
their satisfaction. Better yet, provide them the ability to give input
into their start and end times.
	 2.	Be	Consistent
Recently, Reuters profiled an employee at McDonald's whose work
hours fluctuated almost weekly, which is a common practice.
Last-minute changes can make
income and life unpredictable for
workers, and the practice is now
getting attention from politicians
in states such as Oregon and New
York. Creating consistent weekly
schedules, weeks in advance, is a


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Table of Contents for the Digital Edition of Franchising Today - Winter 2017

Contents
Franchising Today - Winter 2017 - Cover1
Franchising Today - Winter 2017 - Cover2
Franchising Today - Winter 2017 - 1
Franchising Today - Winter 2017 - Contents
Franchising Today - Winter 2017 - 3
Franchising Today - Winter 2017 - 4
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Franchising Today - Winter 2017 - Cover3
Franchising Today - Winter 2017 - Cover4
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