Supply Chain World - Volume 7, Issue 3 - 63

turnpoint services solutions

excellence," he adds. "Turnpoint was established by
a group of people who have created these standards
because of our experience in the business. When we buy
a company, we implement our best practices and learn
what strengths they bring to the team. The dispatch and
field functions are on a mobile platform that is common
across all of the companies, and we have a common
accounting system."
Arena explains Dauenhauer couldn't get into pipelining without the backing of Turnpoint because the
expense was too large to do on its own as a single-owner
operation, and banks aren't usually comfortable with
that either. Additionally, Turnpoint provided the business with greater buying power.
"If we need a truck, we can get a truck within three
weeks, while before it would take at least three months,"
Arena says. "Turnpoint helped us expand our business,
made our benefits better and provided huge opportunities for employees to cross train or become managers."

commercial-style toilets, washing machine trainings,
sump pumps and ejector pumps, and it's like a home's
crawlspace, so the students can get to all of the plumbing underneath.
On average, about 10 to 12 people go through the program at a time, he notes, and so far, Turnpoint has only
lost two students. One decided this career was not for
him within the first week the other moved away. Turnpoint is proud that there is low turnover in its school and
its overall workforce.
"A lot of companies do what we do, but what makes us
different is that we partner with owners who have good
brand equity in their market," Russell says. We don't
rebrand our companies. We look for owners that have a
good name, good customer service and are best-in-class
in their market, All of the original owners are still with
us today and are an important part of the collection of
companies that make us Turnpoint. We just free them up
to grow their teams and businesses."

'Building Our Own'
To maintain its high level of service, Turnpoint is focused
on attracting more people to its workforce. About a year
ago, the company established a plumbing school in Louisville, Ky., where it not only can help people establish
plumbing careers, but it can train them to meet Turnpoint's high standards.
"The students can be out of high school, out of the
service or wherever, and we get them to the point
where they can take their test. We do it all in house with
classroom time and working in the field with a licensed
plumber. The program takes about 10 to 16 weeks. We
take people, train them in the Turnpoint way and then
put them into the business."
Arena explains the program's students range from
"no experience" to "more than some experience." If any
students come in with a good amount of experience,
they will do on-the-job training with a veteran plumber,
be evaluated with the Turnpoint system on iPads and
practice communicating with customers. If students
don't possess this level of experience, they go through
the apprentice program.
"The program has two different levels taught in three
days and a fourth day of code class," Arena says. "Vendors have donated fixtures for the classroom, and the
classes are taught by two to three of our plumbers. The
school has three practice kitchens, four bathrooms with
VOLUME 7, ISSUE 3 Supply Chain World

63


http://www.bachmancommercial.com

Supply Chain World - Volume 7, Issue 3

Table of Contents for the Digital Edition of Supply Chain World - Volume 7, Issue 3

Contents
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