Supply Chain World - Volume 7, Issue 3 - 77

university of kansas health system healthcare

A first step in improving supply
chain efficiency was to evaluate
the hospital's off-site service
center, which served as a
distribution warehouse.

	 As	a	result,	University	of	Kansas	Health	System	
closed	the	distribution	center	and	reallocated	its	staff	
to	a	new	patient	tower.	"As	we	did	that,	we	were	able	to	
decrease	inventory	that	resulted	in	$2	million	in	first	
year	savings,"	Dolan	says.	"And	we	started	working	with	a	
third-party	distributor	to	be	our	warehouse."	
	 This	change,	which	occurred	in	2017,	also	helped	bring	
together	and	unify	the	hospital's	supply	chain.	"But	it	
wasn't	all	puppy	dogs	and	rainbows,"	Dolan	says.	"It	really	tested	us.	It	was	a	difficult	time	and	the	most	difficult	
project	I	have	ever	undertaken.	But	we	stuck	together	
and	got	stronger."

staff	was	getting	the	level	of	service	they	need	and	went	
through	ideas	for	cost-saving	initiatives,"	Dolan	says.	"As	
we	were	doing	this,	we	were	also	looking	at	identifying	the	
items	that	staff	had	to	call	us	for	because	it	wasn't	in	stock."	
	 As	a	result,	the	hospital	ended	up	decreasing	the	amount	
of	phone	calls	that	staff	made	to	supply	chain	by	17	percent.	
"And	we	have	developed	much	better	relationships	with	
the	nursing	team	that	we've	ever	had,"	he	adds.		
	 Aside	from	the	scheduled	rounds	program,	the	University	of	Kansas	Health	System	is	implementing	a	new	
material	management	software	system	this	year.	
	 "We're	about	to	go	through	a	big	shift,"	Dolan	says.	
"We're	a	four-year-old	supply	chain	within	a	20-year	
old	organization	and	our	material	management	system	
wasn't	great."
	 Before	deciding	to	implement	the	new	system,	the	
hospital	tried	improving	the	old	one	with	features	like	
bar-code	scanning	software.	But	it	wasn't	enough.	The	
18-month	process	of	implementing	the	new	system	start-

"We spent a lot of time getting closer to our
customer. In this instance, our customer is our
nursing staff and physicians."
_________
Scheduled Rounds
	Another	project	designed	improve	efficiency	in	the	University	of	Kansas	Health	System's	supply	chain	was	the	
implementation	of	a	new	"scheduled	rounds	program."	
	 "We	spent	a	lot	of	time	getting	closer	to	our	customer,"	
Dolan	says.	"In	this	instance,	our	customer	is	our	nursing	
staff	and	physicians."
	 The	new	program	consisted	of	supply	chain	staff	conducting	scheduled	rounds,	meaning	visiting	assigned	units	
of	the	hospital	to	look	for	ways	to	improve	supply	chain.		
	 "Our	team	checked	for	expired	products,	identified	if	
VOLUME 7, ISSUE 3 Supply Chain World

77


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Supply Chain World - Volume 7, Issue 3

Table of Contents for the Digital Edition of Supply Chain World - Volume 7, Issue 3

Contents
Supply Chain World - Volume 7, Issue 3 - Cover1
Supply Chain World - Volume 7, Issue 3 - Cover2
Supply Chain World - Volume 7, Issue 3 - 1
Supply Chain World - Volume 7, Issue 3 - Contents
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Supply Chain World - Volume 7, Issue 3 - Cover3
Supply Chain World - Volume 7, Issue 3 - Cover4
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