Transportation & Logistics International - Spring 2017 - 25

COVER STORY
Nova Scotia Power

"We're trying to become
more efficient every day
because the more efficient we are the better
it is for our ratepayers.
They are our bottomline customers."
Customer Focused
Nova Scotia Power has served Nova Scotians for nearly a century. It started in
1919 as a government organization but
was privatized in 1992. A wholly owned
subsidiary of Emera, the utility provides
95 percent of the electricity generation,
transmission and distribution used by
500,000 residential, commercial and
industrial customers in Nova Scotia. A
mix of hydro, wind, coal, oil, biomass,
tidal and natural gas sources generates
more than 10,000-gigawatt hours of
power each year.
When Abraham arrived at Nova Scotia Power 19 years ago, the company's
power line work fleet was divided into
separate regions across the province.
Each region operated independently,
setting their own vehicle replacement
schedules and devoting more or fewer
resources to upkeep. The result was a
fleet with distinct vehicles that could
not be easily shared between regions.
"Their focus was getting line work
done," Abraham explains. "The fleet was
a side issue."
Nova Scotia Power realized its fleet
needed more consistency to function
efficiently. Within three years, the central fleet group took over all the maintenance and vehicle purchasing budgets
for the regions. Centralizing fleet
operations enabled Nova Scotia Power
to set regular maintenance checks and

standardize the trucks used throughout
the province to ensure all employees
were properly trained to operate each
vehicle. Standardization also made the
fleet more compliant and cost-efficient,
Abraham claims.
The number of power line work regions within Nova Scotia Power's structure has since been reduced from six to
three. But the move toward centralization altered the relationship between
fleet management and those regions in
even more fundamental ways. The fleet
group was reorganized so that the power
line work regions, as well as the other
corporate groups - hydro/wind, meter
and inspection services, system maintenance, forestry, safety and environment
- became its customers.
Serving those customers consists
of buying, maintaining and disposing
of vehicles in a financially responsible
manner while ensuring each region
maintains access to work trucks.

"We're always working to ensure all
our customers have the right tools for
the job when they need to do the job,"
Abraham says.
Nova Scotia Power's fleet of 800
vehicles includes aerial lifts, half- and
quarter-ton personal transportation
vehicles, snowmobiles and ATVs for
supervisors, hydro/wind, meter and
inspection services, system maintenance, forestry, safety and environment
employees; and utility vans for the
underground group and system maintenance people who work in substations.
Administering such a large and diverse fleet is a challenge, so Nova Scotia
Power is investing in a new management operating program that will allow
it to better coordinate with the utility's
divisions. "The system will be able to
measure more where the gaps are so we
can bring the groups together as one,"
Abraham says. "The people planning
the work will be aligned closer to the
SPRING 2017 TLIMAGAZINE.COM

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Table of Contents for the Digital Edition of Transportation & Logistics International - Spring 2017

Table Of Contents
Transportation & Logistics International - Spring 2017 - Cover1
Transportation & Logistics International - Spring 2017 - Cover2
Transportation & Logistics International - Spring 2017 - 1
Transportation & Logistics International - Spring 2017 - Table Of Contents
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Transportation & Logistics International - Spring 2017 - Cover3
Transportation & Logistics International - Spring 2017 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue4
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue4A
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue3
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue3a
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue2
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue2b
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue2a
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue1
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue1a
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol7issue4
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol7issue3
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol7issue2
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol7issue1
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017fall_vol2
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017fall_vol1
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017summer
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017spring
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017winter
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2016fall
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2016summer_vol1
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2016summer_vol2
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2016spring
http://www.nxtbook.com/nxtbooks/phoenix/tli_2016winter
http://www.nxtbook.com/nxtbooks/phoenix/tli_2015fall_v2
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http://www.nxtbook.com/nxtbooks/phoenix/tli_2015spring
http://www.nxtbook.com/nxtbooks/phoenix/tli_2015winter
http://www.nxtbook.com/nxtbooks/phoenix/tli_2014fall
http://www.nxtbook.com/nxtbooks/phoenix/tli_2014summer
http://www.nxtbook.com/nxtbooks/phoenix/tli_2014spring
http://www.nxtbook.com/nxtbooks/phoenix/tli_2014winter
http://www.nxtbook.com/nxtbooks/phoenix/tli_2013fall
http://www.nxtbook.com/nxtbooks/phoenix/tli_2013summer
http://www.nxtbook.com/nxtbooks/phoenix/tli_2013spring
http://www.nxtbook.com/nxtbooks/phoenix/tli_2013winter
http://www.nxtbook.com/nxtbooks/phoenix/tli_2012fall
http://www.nxtbookMEDIA.com