ACtion Magazine - September/October 2013 - (Page 6)
Outlook
Andy Fiffick
MACS Chairman
Mobile Air Conditioning
Society Worldwide (MACS)
Take me out to
the ball game!
Andrew Fiffick
Chairman & CEO
chairman-macs@macsw.org
Elvis Hoffpauir
President & Editor-In-Chief
elvis@macsw.org
Jacques Gordon
Managing Editor
jacques@macsw.org
I
n today’s ever evolving workplace, I sometimes find myself overwhelmed
with the speed of business and the flow of technology. It’s almost like
you can’t catch your breath or settle down for fear of missing some new
tool or training you need to keep in the game. Just last Tuesday my phone
buzzed with a text message from a morning show DJ, at 4:25 AM! He needed
information on E-85/Flex Fuel vehicles for a breaking story on Ethanol. Heck,
I can’t even get a good night’s sleep!
It may sound like I’m complaining, but that’s just my way of coping with the
stress. As my wife Elissa would tell you, I really wouldn’t have it any other way, and
I feel blessed to be able to do what I do. Now, as Paul Harvey would say, here’s the
rest of the story.
Elissa and I were invited to an Indians/White Socks game last week by friends
with season tickets. Tom is an avid fan and knows Cleveland baseball like I know
Rochester carburetors. He knows everything, including the life-story of most of
the vendors and nearby season ticket holders. A story he told about Jim, one of the
drink vendors, hit close to home.
Jim was very animated and also very professional. You could tell that he loved
what he did and wanted to be there. Jim was so friendly, so professional and at the
same time jovial and entertaining; you simply wanted to purchase something from
him and give him a big tip. In fact, I would bypass all the other vendors and wait for
Jim to come back around to sell me drinks. Tom told me that Jim has hit a rough
spot in life. He has been through a few job changes in the downturn, his wife is
gravely ill and his child has a disability. Tom said that Jim holds down three jobs to
make ends meet and support his family. Jim is truly a hero who doesn’t let life get
him down. Jim is not just excellent at his job, he is also inspirational.
We see most of our clients several times a year. How many of us can say that our
clients feel the same way about us and our business as I did about Jim in just a few
short innings? Do your clients want to do business with you and only you? How
many of us complain about business, our vendors, our employees and life in general
without realizing how lucky we are? All of us who know the joy and sense of
accomplishment from tackling and repairing something challenging, we are blessed,
and we should reflect that attitude to all.
I reaffirmed an old lesson at the ballpark last week. I know that I will be a bit
better at letting clients know that I want to be there and that I truly appreciate them
letting us work on their vehicles. Thanks Jim!!
By the way, the Indians won in the bottom of the tenth with a walk off home
run; truly a great night at the ballpark. ❆
Sincerely
Andy
Andy Fiffick
chairman-macs@macsw.org
330-220-8384
Marion Posen
VP Sales & Marketing
marion@macsw.org
Laina Casey
Graphics & Design Manager
mcasey@macsw.org
Corporate Offices
Mail To: P.O. Box 88, Lansdale, PA 19446
Ship To: 225 S. Broad St., Lansdale, PA 19446
Phone: (215) 631-7020
Fax: (215) 631-7017
E-mail: membership@macsw.org
September/October 2013 Volume 13, Number 7
ACTION magazine is published eight times per year by the Mobile
Air Conditioning Society (MACS) Worldwide, 225 S. Broad Street,
Lansdale, PA 19446.
While MACS Worldwide takes reasonable steps to make sure
that the information reported in ACTION is accurate, errors can
still occur. The accuracy of all information contained in ACTION
should therefore be independently evaluated by the reader.
Since conditions of its use are outside of the control of MACS
Worldwide, MACS Worldwide assumes no liability for the use
of such information or any damages incurred through its use
or application. Nothing contained in such information is to be
construed as contractual or provide some form of warranty on the
part of MACS Worldwide.
The opinions expressed in guest editorials are not necessarily
endorsed by MACS Worldwide. MACS Worldwide is not
responsible for any claims made in or by advertisements or press
releases published in ACTION.
All company names, products and product names, emblems, logos,
images, trademarks, service marks and trade dress appearing in
this magazine are the property of their respective owners and are
protected under federal laws of the United States and international
agreements. Unauthorized use is prohibited. The ACTION logo and
MACS globe emblem are property of MACS Worldwide.
Reproduction of contents without permission is prohibited. Send
requests for permission to copy or reprint to Editor@macsw.org or
to ACTION Magazine, Box 88, Lansdale, PA 19446.
Non-member subscription rates: one year (seven issues) – U.S.
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Send subscription mail, including address changes, to ACTION, P.O.
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macsw.org or 215-631-7020 x304.
H.G. Roebuck & Son, Inc.
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Baltimore, MD 21236
ISSN 1949-3436
6
ACTION • September/October 2013
2004-12 IAMA
Awards Winner
http://www.macsw.org/imis15/MACS
Table of Contents for the Digital Edition of ACtion Magazine - September/October 2013
ACtion Magazine - September/October 2013
Contents
Outlook
Freeze Frame
Virtual View
Leonard’s Law
Cooling Corner
Member Profile
News & Updates
Special Update on R-1234YF
Technician’s Operating Procedure
Emergency Business Plans
Association News
Quick Check
New Products & Services
Last Watch
ACtion Magazine - September/October 2013
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