Chapter 15. General eServices Information Insurance Company Help General e-Services Information e-Services provide insurance companies/agencies the ability to tailor security access specific for each individual user. User access can be added, removed, and/or updated at any time by a user with Administrator Access Type. Access Type and Access Level specifications are outlined below: * Access Type ᵒ Administrator access allows the user to add and manage logon's. They may also grant third party access. Can have either Inquire or Inquire and Update access. ᵒ Office Staff access is a regular user who can use the e-Services portal. Can have either Inquire or Inquire and update access. * Access Level ᵒ The Inquire level allows a user the ability to search for customers and add informal inquiries. ᵒ The Inquire and Update level allows a user the ability to search for customers, add informal inquiries, add/amend/cancel formal inquires, add accident claims, and add OOS incidents. 03/18