Chapter 15. General eServices Information Insurance Company Help General e-Services Information First Time Logon 1. Access myRMV on the Online Service Center 2. In the Featured Services section, select the Business Lon-in-> button to access e-Services (you may want to save this as a favorite once you go to the business log in on your web browser). 3. Enter your user name and password. a. If you forgot your password, click the Forgot Password? hyperlink under the Logon button. Enter your user name and click the Reset Password button. An e-mail will be sent to the e-mail address associated with the user name entered with instructions on how to reset your password. 4. Click the Logon Button. 5. For added security, you will then be prompted to send an authentication code to verify identity. To request an authentication code, click the Send Authentication Text/Send Authentication E-mail button (this option will vary depending on the authentication method selected for the user name). An authentication code will be sent through the requested method. 6. For the Trust This Browser section: a. Click the Yes button to trust this browser. By selecting Yes, you will no longer be required to request an authentication code when logging in using the same trusted computer/browser. b. Click the No button if you do not wish to trust the browser. By selecting No, you will be required to request an authentication code on future login's. 7. Enter the authentication code and click the Logon button. 8. Upon login in, you are brought to the Logon profile page. 03/18