Other Information Help Emails/Phone Numbers Below is contact information for RMV issues that may help you if you need immediate assistance: For RMV Atlas Support Issues * Please contact ATLAS.IPM@dot.state.ma.us if you have RMV questions or have technical issues. * for a manual and other information click on: https://atlas.massrmv.com/Home/ATLASTraining.aspx If the user clicks on Training and Support, they will get to the " Business Portal Help Documentation " . Have a Payment Link Resent/Issue: * Email RMVRegDropoff@state.ma.us Include: 1. Customer Name & Transaction Type 2. 3. 4. Customer email address Drop Off Service Center Location Date of Drop Off. Special Plate Department - 857-368-8031 * for issues with duplicate/replacement plates * to extend a plate permit if it cannot be done online in the customer account * to find out about a tin plate not received in mail * to order special plates. Section 5 Department - 857-368-8030 * Dealer, Repair, Owner Contractor, Transporter or Farm Plates * Question regarding these plate types * Questions on Renewals IRP Department 857-368-8120 or email RmvMaIRP@dot.state.ma.us * Contact the IRP department with Apportioned plate Questions * Contact regarding Apportioned Renewals Out of State Citations Department - 857-368-8200 * Customers can now clear online OOS Reciprocal Suspensions Registration plate cancelled in error - Complete this form and email it to MassDOTRMVEVRCaseSupport@dot.state.ma.us at the top of the form for correction: https://www.mass.gov/doc/evr-plate-cancellation-error-correction/download This form can be used by NON-EVR Agents for correction. 01/24https://atlas.massrmv.com/Home/ATLASTraining.aspx https://atlas.massrmv.com/Portals/54/Docs/AtlasR2Training/BusinessPortalHelpDocumentation.pdf