Hilton Club Traveler - Summer 2019 - 27

AT YOUR SERVICE

THE
ENERGY
GENERATOR
Get to know Tyler F.

T

PHOTOGRAPHY BY JOSEPH LARGE

he front desk supervisor
at Valdoro Mountain
Lodge found himself in
Colorado for the same reason
many Members do. "Ninetyfive percent of why I moved
here was to snowboard," says
Tyler F. But when he's not
on the mountain himself,
the Minnesota native is
making sure Club Members
appreciate Breckenridge to
its fullest extent. Here's how
he does it:
Can you walk us through
a typical day at Valdoro
Mountain Lodge?
Around 7 a.m., people start
coming down for coffee, and
we're working on getting
them ready for skiing. It's a
giant influx of people, and
we're shuttling them to the
mountain from around 8 to
10 in the morning. My role is
to go anywhere people need
me. If I can get them their
skis, I'll do that; if I can walk
them to the shuttle, I'll do
that. It's quiet for a couple of
hours while everybody's out
skiing, and then everybody
comes back around 3 to 4 in
the afternoon. At that point
everybody's tired and wants
beer, food and a hot tub,
usually in that order.

What personality attributes
make you a good fit for your
position?
I really believe you get
energy by giving energy.
I've been asked, "Do you
ever stop smiling?" and I'm
always like, "Absolutely
not." I'm really focused as
well-once I step into the
workplace, it's all about
our guests. I'm dedicated in
that sense.
What surprised you
about working at Valdoro
Mountain Lodge?
How laid-back it is. Other
hotels I've been to are
more corporate-feeling. Of
course, we're professionals
here, but there's a genuine
friendliness that you
don't get everywhere. The
employees are close, and the
guest-employee relations are
friendly, too.
Do you have a cherished
memory about a Club Member
who has stayed at the resort?
My first couple of months
working here, I met this
guest who would go out
and volunteer in the area,
cooking in churches to
feed people in need, and
she'd always bring us back

27

TRAVEL LIKE A LOCAL

something. She'd say, "Tyler,
have you had dinner?" and
I would respond, "Well, I've
got ramen in my backpack."
She'd come back with a full
dinner-brisket, mashed
potatoes, green beans. It
blew my mind-she was
here on vacation, and she
was taking care of us and of
a community that she was
just visiting. You don't see
that a lot.

Tyler's insider tip: "In the summertime,
the ski resort doesn't own the ski hill
anymore-it becomes a national forest.
So you can rent a four-wheel vehicle
and drive up on your own time. It's the
absolute coolest."

What do you enjoy
most about your job?
I get to help people find
their adventures. Someone
will say to me at the start
of their stay, "So I'm going
to try snowboarding." And
then later on I'll ask them
about it, and they're like, "It
was amazing!" I love seeing
people come back happy.



Hilton Club Traveler - Summer 2019

Table of Contents for the Digital Edition of Hilton Club Traveler - Summer 2019

Contents
Hilton Club Traveler - Summer 2019 - Cover1
Hilton Club Traveler - Summer 2019 - Cover2
Hilton Club Traveler - Summer 2019 - Contents
Hilton Club Traveler - Summer 2019 - 2
Hilton Club Traveler - Summer 2019 - 3
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