i3 - May/June 2020 - 8

Tech

of video-based care. For instance, Medicare
policy changes are giving patients and their
families greater assurance there won't be
any gaps in accessing care while they're
home. CMS has also updated their guidance
for risk adjustment to include diagnoses
resulting from telehealth appointments,
which include real-time video telecommunications. These changes mean that more
patients can access providers
on-demand than ever before.
TELEMEDICINE

Q What is the cost of a virtual
visit at Doctor On Demand?

AND HOW IT CAN
BRIDGE THE GAP

A While insurance isn't

required for Doctor On
Demand, tens of millions of
Americans have access to covered medical and behavioral
health visits. If your health
plan or employer contracts
with Doctor On Demand, you
as a patient will have access
to our service for a substantial
discount, often for a small outof-pocket co-payment. During
the COVID-19 crisis, most
plans and employers have
fully subsidized the cost of our
medical services, making it
free for their plan members or
employees. Without insurance, the cost of a medical
visit is $75 and our mental
health services start at $129.

$

67 BILLION

Estimated savings
that the health
care system would
save a year if
everyone saw a
PCP for care first.

30 %

Percentage of
American adults
don't have a primary
care physician.

A There has been a high-

level awareness about the
importance of maintaining
distance between people
to prevent the spread of
illness during the COVID-19
outbreak. To drive this effort,
we have seen broad scale
The average number of
advisories to stay home, with
days to schedule a new
Q How are consumers new to
95% of the country under
patient appointment in
telemedicine reacting?
shelter in place orders.
15 of the largest cities.
A We are seeing thousands
However, people still need
of new patients each day as
care - for COVID-19 conpeople in all 50 states look to virtual care as
cerns as well as acute, chronic and mental
an option to stay safe and healthy. Patients
health conditions. By turning to telemediare continuing to rate their experience
cine, those who are sick can prevent spread4.9 out of 5 stars and are delighted by the
ing infection, and those who are not sick can
convenience and the quality of care they
stay home and prevent exposure to illness.
receive with Doctor On Demand. Once
This helps keep frontline workers safe by
patients have that initial experience, we
minimizing their exposure.
find that they return to use virtual care
Q Is Doctor On Demand's platform easy
again and again.
for the elderly to navigate?
Q How does telemedicine minimize risk to
A Definitely. We've designed our platform
health care workers and slow the transmisto be straightforward and user friendly from
sion of disease?
the registration process to the face-to-face
8

MAY/JUNE 2020

i3_0520_Tech_Innovator.indd 8

24 DAYS

appointment with a doctor. We have tens of
thousands of seniors using our service today.

Q With telemedicine technologies in place,
can quarantined providers continue to see
patients via remote feeds?
A We're proud to provide a platform for doctors to practice and provide care in a safe
environment. Telemedicine makes continuing to practice an option for providers who
are quarantined but otherwise healthy.

Q Is access to broadband an issue?
A While access to the internet is neces-

sary for face-to-face virtual care, we're
pleased to see many internet services
maintaining bandwidth and rates during
the COVID-19 outbreak.

Q Is AI being used in telemedicine to
assess, diagnose or treat?

A We use AI/ML in various parts of our

system to enhance the user experience, to
automate some of the provider workflows
and to improve our ability to do insurance
claims-based billing and settlement.
I T I S I N N O VAT I O N

5/7/20 2:04 PM



i3 - May/June 2020

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