North Mississippi Medical Center Community Report 2009 - (Page 4)

Service Constant improvement is our never-ending goal NMM C-Tu hits pelo 99 in inp th percen ti a satis tient patie le f n comp action wh t a e 600- red to ot n h bed f acilit er ies. World-class Training NMHS was one of 40 organizations in the United States, India and Hong Kong to receive the American Society for Training and Development’s 2008 BEST Award for dedication to continuous learning and growth opportunities for employees. Outstanding customer service starts with careful listening. So we give our patients every opportunity to tell us how we’re doing. NMMC School Health Centers Screenings and Health Lectures Charted Treatment Total Served 69,213 64,074 133,287 NMHS uses Press Ganey, the largest patient satisfaction survey company in the nation, that works with more than 7,000 health care facilities. Randomly selected patients are asked about their experience with NMHS inpatient, outpatient, ER, home health and long term care services. In 2007, four NMHS locations received the Press Ganey Compass Award for dedication to service excellence and a commitment to improving customer satisfaction: • NMMC-Tupelo Emergency Department • NMMC-Eupora Inpatient • NMMC-Iuka ER and Outpatient • NMMC-Pontotoc Inpatient Oct. 1, 2008 – Sept. 30, 2009 elo NM MC -W est Po TO int TA LS am ilto tot o Po n ra Live Well in Action NM MC - n Eu po c Iuk NM MC NM MC -H Industrial Health Fair Health Fairs & Screenings Health Lectures/Support Groups NM MC NM MC - -Tu p 2,607 611 434 447 980 340 841 58 11,354 7,471 2,249 33 40 285 11,246 30,257 18 30 900 722 620 1,202 2,607 14,632 11,290 2,249 11,622 30,257 88 Mobile Mammography Immunizations Athletic Trainer Medical Coverage Blood Drive www.nmhs.net/patient_satisfaction.php http://www.nmhs.net http://www.nmhs.net/patient_satisfaction.php

Table of Contents for the Digital Edition of North Mississippi Medical Center Community Report 2009

North Mississippi Medical Center Community Report 2009
Contents
People
Service
Quality
Financial
Growth

North Mississippi Medical Center Community Report 2009