Ritz-Carlton Magazine - Fall 2013 - (Page 38)
President’s letter
Redefining LuxuRy
Room to gRow
Bottom: The Ritz-Carlton,
Chengdu is among the
new properties opening
in China, India, Israel
and Aruba.
W
We are celebrating a meaningful accomplishment: For the fourth consecutive year, The Ritz-Carlton was named the top-ranked hotel company
for guest satisfaction in the luxury segment in the J.D. Power 2013 North
America Hotel Guest Satisfaction Index Study. Receiving its highest
overall score, The Ritz-Carlton also led in most categories.
This great achievement is due in large part to our most important
resource: the ladies and gentlemen of The Ritz-Carlton, who deliver
extraordinary service. Indeed, we could not have accomplished this
without them. It is such a great source of pride to be part of a dedicated
family that strives to create exceptional memories for our guests and to
elevate their experience during their stay.
As we foresee having more than 100 properties by 2016, we take
this recognition as an acknowledgment of the high standards we must
continue to uphold. I hope that each time you visit a Ritz-Carlton you will
continue to enjoy innovative experiences and build a long-lasting relationship with us.
Through The Ritz-Carlton Magazine, we also strive to elevate your
experience by enhancing your reading pleasure and opening a window
into the beauty of our world. Thank you for letting us be a part of yours.
Hervé Humler
President and Chief Operations Officer
The Ritz-Carlton Hotel Company, L.L.C.
38
w w w. r i t z c a r lt o n . c o m
http://WWW.RITZCARLTON.COM
Table of Contents for the Digital Edition of Ritz-Carlton Magazine - Fall 2013
Ritz-Carlton Magazine - Fall 2013
Contents
Contributors
Editor’s Letter
President’s Letter
Falling in Love With ... Barcelona
Design
Shopping
Beauty
Gifts
Jewelry
Watches
Behind the Scenes
Family
Local Knowledge
Outdoors
As It Was
Culinary
Let Us Stay With You
Heritage
Ritz-Carlton Magazine - Fall 2013
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