Ritz-Carlton Magazine - Fall 2013 - (Page 38)

President’s letter Redefining LuxuRy Room to gRow Bottom: The Ritz-Carlton, Chengdu is among the new properties opening in China, India, Israel and Aruba. W We are celebrating a meaningful accomplishment: For the fourth consecutive year, The Ritz-Carlton was named the top-ranked hotel company for guest satisfaction in the luxury segment in the J.D. Power 2013 North America Hotel Guest Satisfaction Index Study. Receiving its highest overall score, The Ritz-Carlton also led in most categories. This great achievement is due in large part to our most important resource: the ladies and gentlemen of The Ritz-Carlton, who deliver extraordinary service. Indeed, we could not have accomplished this without them. It is such a great source of pride to be part of a dedicated family that strives to create exceptional memories for our guests and to elevate their experience during their stay. As we foresee having more than 100 properties by 2016, we take this recognition as an acknowledgment of the high standards we must continue to uphold. I hope that each time you visit a Ritz-Carlton you will continue to enjoy innovative experiences and build a long-lasting relationship with us. Through The Ritz-Carlton Magazine, we also strive to elevate your experience by enhancing your reading pleasure and opening a window into the beauty of our world. Thank you for letting us be a part of yours. Hervé Humler President and Chief Operations Officer The Ritz-Carlton Hotel Company, L.L.C. 38 w w w. r i t z c a r lt o n . c o m http://WWW.RITZCARLTON.COM

Table of Contents for the Digital Edition of Ritz-Carlton Magazine - Fall 2013

Ritz-Carlton Magazine - Fall 2013
Contents
Contributors
Editor’s Letter
President’s Letter
Falling in Love With ... Barcelona
Design
Shopping
Beauty
Gifts
Jewelry
Watches
Behind the Scenes
Family
Local Knowledge
Outdoors
As It Was
Culinary
Let Us Stay With You
Heritage

Ritz-Carlton Magazine - Fall 2013

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