Ritz-Carlton Passport - Summer 2012 - (Page 4)

AW A R d - WINNING d IS T INCT IONS , FROM LE FT: L u xu Ry IN ThE h I G h S IE R R A AT T h E R IT z - C A R LT ON , LA KE TAhOE ; A vIE W OF T h E S OA R ING FA CA d E OF T hE RIT z-C A RLT ON , T ORON T O . ➺ 1 Groups on the Greens The Ritz-Carlton, lake Tahoe and The Ritz-Carlton, Toronto have been awarded the prestigious aaa five Diamond designation, the travel authority’s highest rating for hotels and restaurants. This is the first year for both the mountain resort and city hotel, and it is the first-ever hotel or resort in the lake Tahoe region to achieve the aaa five Diamond rating. The Ritz-Carlton, Toronto is the only property in Toronto and the second in Canada to receive the prestigious designation. 2 Changing the Game The Ritz-Carlton Directory Destination: Philadelphia 3 LE A R N W hAT T EC h T OOL S T h E W OR L d ’ S JET S ET T E R S A N d TA S T EM A KER S WON ’ T L E Av E h OM E WIT h O u T. StorieS that Stay With you Checking in at The Ritz-Carlton Jakarta, Mega Kuningan, a guest discovered he had lost his laptop. The concierge attendant, Dewi Aliyah, immediately called the taxi counter, who had no record of the laptop. Instead of giving up, Aliyah began a nonstop search. After multiple calls to Singapore Airlines, the laptop was found. However, airport authorities required in-person pickup, and quickly, as the guest was scheduled to fly again the following night. Time for another phone call — this time to Monika, the concierge of The Ritz-Carlton, Millenia Singapore, who happened to be traveling to Jakarta and was able to pick up the laptop at the airport and deliver it to the guest’s room. The perseverance and teamwork involved to recover the laptop were not lost on anyone, including a very appreciative guest. Introducing The Ritz-Carlton App Jean-Michel Cousteau’s Ambassadors of the Environment w w w. R i t z c a R l t o n . c o M ➺ 4➺  Stories That Stay With You ➺ rEaD morE GuEST SToRIES http://www.ritzcarlton.com/laketahoe http://www.ritzcarlton.com/toronto http://www.ritzcarlton.com/en/LetUsStay/Posts/RCSP12_TravelTech.htm http://www.ritzcarlton.com/en/LetUsStay/Default.htm?f=GuestStories http://www.ritzcarlton.com

Table of Contents for the Digital Edition of Ritz-Carlton Passport - Summer 2012

Ritz-Carlton Passport - Summer 2012
Groups on the Greens
Changing the Game
The Ritz-Carlton Directory
Destination: Philadelphia
Introducing The Ritz-Carlton App
Jean-Michel Cousteau’s Ambassadors of the Environment
Stories That Stay With You

Ritz-Carlton Passport - Summer 2012