Condo Media - April 2010 - (Page 38)

VENDOR SPOTLIGHT ServiceMaster by Gilmore Disaster Restoration Specialists with Experience You Can Count On ServiceMaster by Gilmore by Pamela Schweppe W hen disaster strikes, the last thing you want to have to think about is what you have to do to get things back to normal. ServiceMaster by Gilmore has spent more than 30 years doing everything they can to make sure you don’t have to, by taking care of it for you. A Long History of Quick Response The first rule of any emergency is to respond immediately. “Because we specialize in disaster restoration, we’re setup for quick response,” declares Sarah LaFleur Friedman, director of marketing services for ServiceMaster by Gilmore. “In this business, you’re measured by how quickly you get things done.” That’s especially important in a condominium situation, she adds, because “fire and flooding don’t just affect one unit, but everyone above and below it, too.” ServiceMaster by Gilmore provides immediate response, around-the-clock, in cleaning up damage to residential and commercial buildings caused by fire, soot, water, mold and biohazards. The company is licensed to serve properties in Essex, Middlesex, Suffolk (city of Boston), Norfolk and Plymouth counties in eastern Massachusetts. It is the largest ServiceMaster franchise on the East Coast, and one of the largest in the country. It’s the size of ServiceMaster by Gilmore that prompted John D. Del Vecchio, vice president of the property management firm Barkan Management, to put his trust in the company. “I’ve used them for years,” he says. “They’re always my first 38 ADVERTISEMENT choice if there’s a fire or flood, or other kind of disaster.” A disaster that occurred in October 2008 resulted in the biggest job ServiceMaster by Gilmore has ever handled. A fire in one unit of a property handled by Barkan — Spicket Commons of Methuen, Mass. — was quickly contained, but water damage from the sprinkler system and from the work of the fire department had a huge impact on all 67 units. ServiceMaster by Gilmore “threw a virtual army at the job,” John recalls. “They were onsite that day and got right to work getting the water extracted, drying out the building and getting people’s wet belongings out as quickly as possible.” ServiceMaster by Gilmore set up an administrative office onsite, and staff worked closely with individual unit owners to help them sort through their belongings and rescue what they could. “It was a very, very difficult situation,” he says. “ServiceMaster was very professional and courteous, they had a number of resources at hand, such as moving, storage and cleaning that they made available to unit owners, and they made it as easy and as palatable as possible.” No wonder today he carries the ServiceMaster by Gilmore’s emergency number in his wallet. Long Experience Adds Value Of course, as important as the speed of the response is how well the job gets done. And for that, ServiceMaster by Gilmore relies on the experience of its staff. Among the 80 people who comprise its office and field staff, the average length of employment is more than 15 years, for a combined total of nearly 550 years of experience with the company. “There’s a high turnover in this industry,” reports Steven Gilmore Sr., who owns the franchise and also serves as its president, “so longevity really sets us apart. One-third or more of our crew chiefs have been with this company 20 years or more, so they have the experience to do the job right and really help guide the customer.” The company also has the certifications to demonstrate its expertise, including: seven certifications from the nonprofit Institute of Inspection, Cleaning and Restoration; two mold-remediation certificates from the Indoor Air Quality Association; and certifications from the American Bio Recovery Association, Asbestos Awareness, OSHA and more. “We invest heavily in training,” Sarah says. “Our crews are incredibly welltrained in what they do.” Steven concurs, adding, “We look for people with energy and passion and keep them for a long time. When you give your employees loyalty, it comes right back to you.” ServiceMaster by Gilmore also invests in the technology needed to do the job right. Every work site is documented with “before and after” photos, and the company also has infrared cameras that reveal moisture that is invisible to the naked eye, for example from ice dams. Another device that proves invaluable in disaster restoration work is the Nano Cartridge, an eco-friendly filter that eliminates strong odors fast. The cartridge was the key to the company’s success in remediating a fire at one of the properties managed by Sterling Services Inc. David J. Levy, president of Sterling Services, praises ServiceMaster by Gilmore for “playing a positive role

Table of Contents for the Digital Edition of Condo Media - April 2010

Condo Media - April 2010
Table of Contents
From the CED’s Desk
President’s Message
CAI News
CAI Regional News
Asked & Answered
Homeowner’s Corner
Risk Management
Rising Fears
Vendor Spotlight
Industry Perspective
CAI National Law Conference Was Tops … Now for the Bottom Line
.2010 CAI-NE Insurance & Restoration Directory
Advertisers Index
Classified Service Directory

Condo Media - April 2010