COVER STORY I 32 n any gathering of two or more condominium board members, the discussion will almost always turn to vendors — some described in glowing terms, others in language that is considerably less flattering and often unprintable. Tales of vendors who regularly go above and beyond the requirements of their contracts — the plumber responding to a leak at 3:00 a.m. or the snow plow driver helping to dig out owners’ cars — are uplifting and not nearly as rare as you might think. But the other stories — vendors who do inferior work, regularly find reasons to charge more than they estimate, don’t show up when scheduled (or at all) — those stories are familiar, too. CONDO MEDIA • SEPTEMBER 2009