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information should not be posted on the Web site at all. Marcus includes on this list details about pending or possible litigation, the names of delinquent owners (and any other information that might trigger privacy concerns), personnel matters and “anything else the board might discuss in executive session.” 3. Use e-mail to facilitate communication, but don’t let it become counterproductive. Managers can communicate easily with owners and board members, but owners and board members can communicate just as easily with managers, and the result can be a constant stream of messages, sometimes rising to the level of a deluge that engulfs the managers who are obliged to respond. A few specific cautions: • Be concise and don’t send copies of everything to everyone. Think about who really needs to see communications and about what portions of the messages are relevant to them. Provide essential information, but don’t provide more information than the recipient needs. • Don’t attach unnecessary files. In addition to being superfluous, some attachments can overload limited email systems. Pictures can be particularly problematic. If you’re uncertain about whether a recipient’s system can handle an attachment, ask before you send it. • Don’t flag all messages as “urgent” or “important.” If all messages are labeled important, none of them will be. 4. Don’t use e-mail as a substitute for regular board meetings. Board members can exchange information and discuss association business, but in most cases, they should not vote or make official decisions via e-mail. Among other problems: e-mail communications create a written record, which may not always be in the best interests of the board or the association. 5. Mind your e-mail manners. Some people are empowered by e-mail, but not always in a good way. They sometimes say things facing a computer screen they would never say, or would at least say differently, if they were facing the individual addressed. “Among my most prized possessions,” observed Orson Card, an American writer, “are words that I have never spoken.” Words never written are even more valuable, because committed to paper (or transmitted via e-mail), words have more staying power and thus more power to hurt recipients and transmitters alike. That’s why boards (and everyone else) should follow this general advice: Don’t say anything in an e-mail message that you wouldn’t want to have read out loud in the middle of the parking lot, see printed in a newspaper or be forced to turn over to the other side in a legal proceeding against you. CM Nena Groskind is vice president of eContentplus, providing editorial content for Web sites, print and electronic newsletters and magazines. CONDO MEDIA • JANUARY 2010
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Condo Media - January 2010
Table of Contents for the Digital Edition of Condo Media - January 2010
Condo Media - January 2010
Contents
From the CED’s Desk
President’s Message
CAI News
CAI Regional News
Cover Story
Vendor Spotlight
Asked & Answered
Homeowner’s Corner
Legal
Communications
Finance
Advertisers Index
Classified Service Directory
Condo Media - January 2010 - Condo Media - January 2010
Condo Media - January 2010 - Cover2
Condo Media - January 2010 - Contents
Condo Media - January 2010 - From the CED’s Desk
Condo Media - January 2010 - 3
Condo Media - January 2010 - President’s Message
Condo Media - January 2010 - 5
Condo Media - January 2010 - CAI News
Condo Media - January 2010 - 7
Condo Media - January 2010 - 8
Condo Media - January 2010 - 9
Condo Media - January 2010 - 10
Condo Media - January 2010 - 11
Condo Media - January 2010 - 12
Condo Media - January 2010 - 13
Condo Media - January 2010 - 14
Condo Media - January 2010 - 15
Condo Media - January 2010 - 16
Condo Media - January 2010 - 17
Condo Media - January 2010 - 18
Condo Media - January 2010 - 19
Condo Media - January 2010 - 20
Condo Media - January 2010 - 21
Condo Media - January 2010 - 22
Condo Media - January 2010 - 23
Condo Media - January 2010 - CAI Regional News
Condo Media - January 2010 - 25
Condo Media - January 2010 - 26
Condo Media - January 2010 - 27
Condo Media - January 2010 - Cover Story
Condo Media - January 2010 - 29
Condo Media - January 2010 - 30
Condo Media - January 2010 - 31
Condo Media - January 2010 - 32
Condo Media - January 2010 - 33
Condo Media - January 2010 - Vendor Spotlight
Condo Media - January 2010 - 35
Condo Media - January 2010 - Asked & Answered
Condo Media - January 2010 - 37
Condo Media - January 2010 - Homeowner’s Corner
Condo Media - January 2010 - 39
Condo Media - January 2010 - Legal
Condo Media - January 2010 - 41
Condo Media - January 2010 - 42
Condo Media - January 2010 - 43
Condo Media - January 2010 - Communications
Condo Media - January 2010 - 45
Condo Media - January 2010 - Finance
Condo Media - January 2010 - 47
Condo Media - January 2010 - 48
Condo Media - January 2010 - 49
Condo Media - January 2010 - 50
Condo Media - January 2010 - Classified Service Directory
Condo Media - January 2010 - 52
Condo Media - January 2010 - 53
Condo Media - January 2010 - 54
Condo Media - January 2010 - 55
Condo Media - January 2010 - 56
Condo Media - January 2010 - Cover3
Condo Media - January 2010 - Cover4
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