Condo Media - July 2010 - (Page 44)

VOLUNTEER SPOTLIGHT Chapman’s Reach CAI-NE’s Association of the Year Aimed High and Scored Hugely hen the board at an audit to identify and prioritize the the maintenance supervisor did,” Duval Chapman’s Reach requestassociation’s challenges and to assess says. The audit revealed that what the ed a comprehensive audit its staffing needs. community needed most was someone of the community’s manto coordinate the vendor bidding The Right Approach agement structure and operations, it process, select the right contractors and got a 74-page document outlining 52 “It was clear they had the right oversee their work, to ensure that the separate recommendations. approach,” Duval says. “As a board, community “is extracting full value for Undaunted, the board converted the we deserve credit for doing a good job every contracting dollar we spend.” recommendations into a to-do list, marking 50 of those 52 action items “completed” over the next two years, saving close to $200,000 in the process, and garnering CAI-New England’s 2009 “Community Association of the Year” award for their “commitment, dedication and successful outcome.” Few boards would have undertaken such a complex planning process to begin with, and fewer still would have tackled so many major projects simultaneously. But this was a “motivated” board, Dave Duval, one of the trustees involved in the project, explains. Dissatisfaction Accepting the Community Association of the Year award presented by chapter past president (second from right) Jared McNabb are (l-r) with the association’s man- Trustee Rosalyn Bonaventure, Chairman David Smith and Treasurer David Duval. agement had resulted in the election of several new board members, of selecting the right management Other key recommendations included: Duval among them. And, the new company and keeping the pressure on trustees “had vowed to do things differ- them [to get things done]. But the • Clarifying the complicated mainteently and better” for the North Quincy, company also stepped up and did nance needs and owner responsibiliMass., community. “We felt we had to everything we asked.” ties in a community that includes 48 deliver on that promise,” Duval says. One of the audit’s major recommensingle-family homes and 104 units in As one of its first steps, the new dations was to replace the association’s several multifamily buildings. board put its management contract full-time maintenance supervisor out to bid. The winning proposal, with a full-time, onsite community • “De-mystifying” the condominium from the Dartmouth Group, suggested manager. “No one understood what documents by producing an owners’ W 44 CONDO MEDIA • JULY 2010

Table of Contents for the Digital Edition of Condo Media - July 2010

Condo Media - July 2010
From the CED’s Desk
President’s Message
CAI News
CAI Regional News
Asked & Answered
Homeowner’s Corner
Vendor Spotlight
Volunteer Spotlight
Board Member Insight
2010 CAI-NE Financial-Reserves Directory
Advertisers Index
Classified Service Directory

Condo Media - July 2010