Condo Media - October 2011 - 48

VENDOR SPOTLIGHT

Cranney Home Services
One Call Does It All for Most Mechanical Issues
by Pamela Schweppe

should be in the hot water heater,” she t’s 3:00 in the morning in January since expanded the firm’s portfolio of says. “So I did an online search, and and the heat isn’t kicking on. Or, services to include drain cleaning. Cranney Home Services kept coming it’s a sultry July afternoon and the “I liked having one place to call rather up.” So she checked them on Angie’s air conditioning has broken down. than looking someone up in the yellow List (a membership service that compiles Perhaps the plumbing springs a leak pages in the middle of the night,” Patch consumer ratings of local service compaon Thanksgiving Day. Or, you’ve lost says. “They came in and gave me a pronies and contractors across the United power and need a backup generator. posal for a number of options, and I States) and decided to give them a try. What do you do? now have a wonderful new generator.” When the technician arrived, “the You can search Google and hope for The Choice Is Theirs last thing I wanted to hear was that I the best. Or, you can go to a firm that with Service Options needed a new one,” she sighs. The brings a range of services together Providing customers with choices is a technician sat down with her and lisunder one roof: Cranney Home hallmark of the way Cranney Home tened to her concerns, then gave her a Services. briefing on how a hot-water That’s what David Patch, a heater operates and walked her retired banker now living in through the options available Boxford, did. “We have a lot to her. of trees here in Boxford, so we Then he thought of somelose our electricity a lot,” he thing that hadn’t occurred to explains. “A couple of years her. He asked her whether the ago, I decided I needed to get hot water heater might still be a generator.” under warranty. “I didn’t Patch tutors math students know,” she says. “It was at North Shore Community already there when we moved College, and he remembered in.” The technician took the once seeing a booth there initiative to make a phone call advertising Cranney Home and discovered that Gould was Services. Headquartered in eligible for a credit. “I really Danvers, Mass., Cranney felt I got my money’s worth,” Home Services serves the she says. greater Boston area, primarily Brian Cranney founded Cranney Home Services to provide homeowners with convenient, high-quality, one-source service for all their home’s mechanical systems. Cranney Home Services the North Shore, Essex always strives to provide good County and southern New Services does business. “We listen to value — including offering a quickHampshire. our customers and provide a menu of approval financing program to assist Brian Cranney founded the company options,” Cranney says. Technicians with the cost of installing new systems in 1982 as a commercial and industrial carefully review each situation, often or making necessary repairs. Each electrical contractor, later adding commaking suggestions the homeowner technician also provides pricing on the mercial heating, cooling and plumbing spot, in writing, “so there are no surservices. However, Cranney soon saw a hadn’t even thought of. For example, Carol Gould of Beverly, prises,” as Cranney puts it. need for quality services in these areas He further points out that condoin the residential sector. Five years ago, Mass., a relatively new homeowner, didn’t know whom to call when a minium associations have an advantage he added a residential division called plumbing problem developed. “I when it comes to pricing. Because units Cranney Home Services and began generally have similar systems, his firm specializing in residential work. He has noticed that the water wasn’t where it

Condo Media - October 2011

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