Condo Media - July 2012 - (Page 38)

VENDOR SPOTLIGHT CertaPro Painters How a Multinational Corporation Keeps it Local for Clients by Pamela Schweppe hen your association needs a painter, what would you prefer: a local professional who you can access easily, or a nationally known and respected organization? Fortunately, you can have the best of both worlds with CertaPro Painters. Founded in 1992, CertaPro specializes in servicing both high-end residential and commercial customers across North America, and even internationally. But at the same time, because it’s a franchise business, its franchise owners are able to offer personalized service to their local communities, while still benefiting from the resources of the parent company. Among those who are serving local communities for CertaPro Painters in New England are these three franchise owners. W Steve Buttrick: Metropolitan Boston When Steve Buttrick was looking for a franchise to acquire, he knew exactly what he wanted. “My background is in companies that are very systems-managed and have great customer service systems in place, as well,” he says. “CertaPro’s ability to duplicate high levels of service and performance throughout the organization with the systems that they had in place is what drew me to this company — besides the fact that they’re the industry leader.” Today, Steve covers two Massachusetts territories, one stretching from the Boston suburbs of Needham and Wellesley to the Boston neighborhoods of West Roxbury and Hyde Park, and the other covering an said. It turned out that he had just area near the state’s northern border bought properties totaling 1,200 units with New Hampshire. and was desperate to find someone to Clearly, as a franchise owner, Steve paint them by the end of the month. “I continues to put a premium on cusgave him an estimate that day, and he tomer service. To ensure that his high called me in the next day,” Steve recalls. standards are met, he “We painted 24 buildmaintains a very ings and completed the hands-on management job before he even style. For example, it is needed it done. He was CertaPro policy to thrilled!” assign a job site superSteve credits the visor to oversee an resources of CertaPro entire project from for making that success start to finish. But possible. “With 30 Steve remains active in offices in New every project, as well. England, no job is too “It’s our reputation on big,” he says. “There the line,” he explains. are always other offices “Even if I don’t know we can pull from.” Steve Buttrick, Metropolitan Boston how to do something Similarly, if there’s a myself, I know somesingle unit that needs one who does. I have access to people to be turned around in a day for a who know how to do things in the Monday rental, his crews can accombest way for the client.” modate that, too. “We can always spin When it comes to serving a condooff a guy or two from a crew of 40 minium association, Steve takes it painters,” he says. “No job is too big upon himself to take pressure off the or too small.” He adds that his is a property manager. “Property managers “one-stop shop,” able to handle carhave enough to do managing properpentry, landscaping and gutter work, ties,” he explains. “They don’t need to in addition to painting. It all comes be managing painters, too.” down to one thing: “The customer It’s an attitude that property managers can always be sure the job is done certainly appreciate. Steve remembers right,” he says. one winter when one of his painters was Dave Messier: hoping to get some snowplowing work at an association. Steve offered to intro- Eastern Connecticut duce him to the property manager. It Like Steve, Dave Messier decided he turned out that the property had wanted a change of career and went changed hands — but that didn’t mean looking for a franchise. “I talked to a the new property manager wasn’t broker, and CertaPro came up — and delighted to see him. “Please tell me kept coming up,” he recalls. He ended you’re from CertaPro Painters!” he up taking over one of the original fran- 38 ADVERTISEMENT

Table of Contents for the Digital Edition of Condo Media - July 2012

Condo Media - July 2012
From the CED’s Desk
President’s Message
CAI News
CAI Regional News
Asked & Answered
Homeowner’s Corner
Financial Questions
CertaPro Painters How a Multinational Corporation Keeps it Local for Clients
Protecting Your Association’s Assets Oversight and Due Diligence
Community Association Data Released
Your Condo’s Future Planning for the Expected — and the Unexpected
Lost in Translation Statutes Allow Community Associations to Set their Own Reserve Requirements — or Not
CertaPro Painters How a Multinational Corporation Keeps it Local for Clients
Advertisers Index
Classified Service Directory

Condo Media - July 2012