Condo Media - July 2012 - (Page 42)

OPERATIONS Community Association Data Released 2012 Survey Affirms HOA Resident Satisfaction or the fourth time in seven years, community association residents have told pollsters they are satisfied with their homeowners associations, condominium communities and cooperatives. Independent, national research conducted by IBOPE Zogby International in February 2012 shows that seven in 10 community association residents are satisfied in their communities, with only eight percent expressing some level of discontent, and 22 percent neither satisfied nor unsatisfied. More than 62 million Americans live in an estimated 315,000 association-governed communities, from townhome communities and cooperatives to high-rise condominiums and city-sized, master-planned associations. The 2012 research findings, strikingly similar to the results of surveys conducted by Zogby International in 2005, 2007 and 2009, affirm the nationally representative tracking survey as an effective means of measuring the satisfaction of community association residents. The survey was sponsored by the Foundation for Community Association Research (FCAR), a national, nonprofit 501(c)(3) organization devoted to common interest community research, development, and scholarship. Incorporated in 1975, the Foundation supports and conducts research in the community, homeowner and condominium association industry. “These are reassuring findings given the media’s usual fascination with conflict and tension in all segments of society,” says Foundation President Carole Murphy, CMCA, PCAM, a longtime community manager. “The public’s perception of many institutions has declined steadily in recent ments; 18 percent say they don’t, and two percent aren’t sure. • 73 percent say their professional community managers provide value and F “This research affirms the vast majority of homeowner board members and professional managers are doing good work for the community associations they serve.” — Carole Murphy, CMCA, PCAM years, but that hasn’t happened to community associations.” “Conflict and dissention make headlines,” Murphy adds. “That’s become the definition of news. While there are serious issues in some communities, this research affirms that the vast majority of homeowner board members and professional managers are doing good work for the community associations they serve.” support to residents and the association at large; 21 percent say they don’t, and six percent aren’t sure. • 76 percent say their community association rules protect and enhance property values, while only three percent say rules harm property values, and 21 percent say there is no difference. Although the enforcement of community rules can generate discontent and calls for more stringent regulation of associations, only 11 percent of those surveyed want additional government control of association-governed communities. Almost 90 percent oppose more government involvement. While most residents do not want additional regulation of their associations, Murphy readily acknowledges that many community associations are not without issues. “It sounds pretty good that only eight of every 100 residents are dissatisfied with their own associations,” she says, “but that percentage represents close to five million Americans, so there is a continuing need for education and training.” Key Findings The findings are especially positive for the homeowner-volunteer leaders who serve on association boards, with almost 90 percent of residents saying board members “absolutely” or “for the most part” strive to serve the best interests of their communities. Only 10 percent of respondents expressed displeasure with their boards. Almost two million homeowners are elected by their fellow owners to serve on association boards. • 81 percent of association residents say they get a “good” or “great” return on their association assess- 42 CONDO MEDIA • JULY 2012

Table of Contents for the Digital Edition of Condo Media - July 2012

Condo Media - July 2012
From the CED’s Desk
President’s Message
CAI News
CAI Regional News
Asked & Answered
Homeowner’s Corner
Financial Questions
CertaPro Painters How a Multinational Corporation Keeps it Local for Clients
Protecting Your Association’s Assets Oversight and Due Diligence
Community Association Data Released
Your Condo’s Future Planning for the Expected — and the Unexpected
Lost in Translation Statutes Allow Community Associations to Set their Own Reserve Requirements — or Not
CertaPro Painters How a Multinational Corporation Keeps it Local for Clients
Advertisers Index
Classified Service Directory

Condo Media - July 2012