Condo Media - January 2017 - 52
The Region
NEW HAMPSHIRE
Operational Transparency
Communication as a New Currency
[by Gary M. Daddario, Esq., CCAL]
It seems rather appropriate that
I write this article on the heels of
watching our great country's presidential election upset. I am not going
to get political here. Rather, the point
is that communication is so critical to
every organization and its success. On
a national level, the pollsters inadvertently provided an erroneous prediction
in the days leading up to the election.
Post-election, it is becoming very apparent that the communication skills
of our leaders will be put to the test as
we try to bring our divided nation back
together. Hopefully, by press time for
this article, we will be on our way.
Though operating on a smaller scale,
your association's communications
are no less critical to the success of the
organization. As an attorney, I have
been representing condominium and
52
CONDOMEDIA
homeowner associations for well over
a decade. Prior to, I was an owner and
resident at a condominium. I was a
member of a condominium board and,
at one time, served as president. My
experience tells me that condominium
boards have only two options when
it comes to communicating with the
community. The board can either: 1)
proactively inform the community as
to the association's operations; or 2)
suffer the community's assumptions
that the board is "up to no good." This
dearth of options is a pessimistic view,
but true nonetheless. I suppose it may
be an unfortunate aspect of our human nature that absent transparency
regarding organizational operations
of concern to us, we will slowly but
steadily begin to believe that something is amiss.
On the bright side, the problem is
rather easily remedied. We are living at a time when communication
possibilities are abundant. A condominium board may communicate
with the community live at meetings,
through newsletters or emails, or by
posting information on either a clubhouse bulletin board or a community
website, just to name a few of the
available options. This operational
transparency has come to serve the
role of currency in recent years. In
other words, the amount of goodwill
a board can "buy" from a community is directly proportional to the
amount of information the board
provides the community about the
association's operations. Of course,
there are some matters that should
maintain some degree of privacy for
Condo Media - January 2017
Table of Contents for the Digital Edition of Condo Media - January 2017
Table of Contents
Condo Media - January 2017 - Intro
Condo Media - January 2017 - BB3
Condo Media - January 2017 - BB4
Condo Media - January 2017 - Cover1
Condo Media - January 2017 - Cover2
Condo Media - January 2017 - Table of Contents
Condo Media - January 2017 - 2
Condo Media - January 2017 - 3
Condo Media - January 2017 - 4
Condo Media - January 2017 - 5
Condo Media - January 2017 - 6
Condo Media - January 2017 - 7
Condo Media - January 2017 - 8
Condo Media - January 2017 - 9
Condo Media - January 2017 - 10
Condo Media - January 2017 - 11
Condo Media - January 2017 - 12
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Condo Media - January 2017 - 15
Condo Media - January 2017 - 16
Condo Media - January 2017 - 17
Condo Media - January 2017 - 18
Condo Media - January 2017 - 19
Condo Media - January 2017 - 20
Condo Media - January 2017 - 21
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Condo Media - January 2017 - 27
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Condo Media - January 2017 - 38
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Condo Media - January 2017 - 40
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Condo Media - January 2017 - 42
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Condo Media - January 2017 - 63
Condo Media - January 2017 - 64
Condo Media - January 2017 - Cover3
Condo Media - January 2017 - Cover4
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