Condo Media - August 2018 - 36

VENDOR SPOTLIGHT

The Evergreen Harvard Group
Dedicated to Providing the Best in Community Management
[by Pamela Schweppe]

Sometimes, everything can change in an inMBA, CMCA, AMS, who took over as president. He
stant-for companies, as well as for people.
credits Evergreen Harvard's ability to survive DuchaThat was certainly true for The Evergreen Harvard
rme's loss to the founder's philosophy of "putting the
Group one November morning in 2016, when the
client first." In Ducharme's vision, that involved a fresh
senior staff waited in a conference room for the comapproach to community association management:
pany founder, owner, and president, Tom Ducharme,
cross-functional client management.
to appear for a meeting.
As Okonak describes it, most management compaUnfortunately, he never did. He had been jogging by
nies employ the "single-contact management model,"
the side of the road that morning when he was fatally
in which a community manager, once assigned to an
struck by a car.
association, becomes
Even with that
its sole point of contragedy, the comtact with the manpany Ducharme
agement company.
founded more
Ducharme's method
than 30 years ago
was to assign a crossis still thriving
functional team
today, managing
to each account.
nearly 200 assoThat way, even after
ciations, totaling
Ducharme was gone,
some 15,000
"we all knew what
units, from Lake
to do, and while
Winnipesaukee
Tom was no longer
south through
there, his principles
The senior staff of The Evergreen Harvard Group leads a talented, fullNew Hampshire
enabled the company
service team. Shown (from left): Christine Davis, chief financial officer;
and the Boston/
to prosper," Okonak
John Tremblay, vice president of field operations; Tricia Tremblay,
Worcester area.
reports.
executive vice president; and Paul Okonak, president.
In addition to
Today, Evergreen
its headquarters
Harvard's cross-funcin Bedford, N.H., the company has regional offices
tional teams consist of seven members: the manager,
in Stratham and Gilford, N.H., and Newton, Mass. It
maintenance coordinator, administrator, financial coboasts a staff of more than 120 employees, who handle
ordinator, accounts payable staffer, accounts receivable
all management, administrative, financial, and maintestaffer, and an insurance claims coordinator. "Crossnance needs of the properties they serve. And it is one of functional teams provide stability and foster deeper
approximately 100 condominium association managerelationships with clients," says Okonak. "With a single
ment companies across the nation-and only one of five
manager, the client becomes reliant on that individual
in New England-to have been designated an Accredited for everything-and that can be dangerous. If something
Association Management Company (AAMC) by Comhappens to the manager, what happens to their relationmunity Associations Institute (CAI).
ship with the management company and its intuitive
knowledge of their community? Each client develops a
IT'S ALL ABOUT TEAMWORK
relationship with the broader company, in addition to
"Despite suddenly losing Tom that November morning,
the individual community manager, which allows us to
we continued to serve our clients," says Paul T. Okonak,
consistently provide a higher level of service."

36

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Table of Contents for the Digital Edition of Condo Media - August 2018

Contents
Condo Media - August 2018 - Cover1
Condo Media - August 2018 - Cover2
Condo Media - August 2018 - Contents
Condo Media - August 2018 - 2
Condo Media - August 2018 - 3
Condo Media - August 2018 - 4
Condo Media - August 2018 - 5
Condo Media - August 2018 - 6
Condo Media - August 2018 - 7
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Condo Media - August 2018 - Cover3
Condo Media - August 2018 - Cover4
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